Toyota of Rock Hill

Easily scheduled oil change, easy check in, Jaron was professional and personable. Vehicle done as promised. professional and personable. Vehicle done as promised. More

Always clean and professional environment with excellent communication. Great salesman...Felix! Awesome service writer... Patrick! communication. Great salesman...Felix! Awesome service writer... Patrick! More

Tim is excellent manfor the job. He help me really quick after I pulled the car to the dealer. Great guy. He help me really quick after I pulled the car to the dealer. Great guy. More

Great service by Bradley Emmerling! He hustled my car through the service department and earned my future business. He hustled my car through the service department and earned my future business. More

I have a 2010 Lexus IS 250 that I have been bringing to Toyota for oil changes since I purchased the car and they have never been more than $70 and this oil change was $109. They no longer give specials or Toyota for oil changes since I purchased the car and they have never been more than $70 and this oil change was $109. They no longer give specials or discounts for Lexus yet I'm sure they use the same products that they do for Toyota's and of course they brought me a list of recommended services that totaled in the thousands one being spark plugs for over $700 which is outrageous and also said I needed control arms bushing for the rear priced over $1,200 and I had that checked out by a certified mechanic who said nothing was wrong with the control arms bushing yet I was told by Toyota that I needed to get that fixed soon. Clearly I can no longer trust Toyota and paying over $100 for an oil change is over priced in my opinion when they use the same oil that they do for Toyota's, needless to say I will not be bringing my car there again. More

The dealership was knowledgeable and helpful. They were friendly and answered my questions or concerns. They were friendly and answered my questions or concerns. More

Maurice Laws really helped me find a car that I love! He provided me with everything and more I wanted for my car! He was a great help and service provider! The finance manager, Q, was a wonderful and pl He provided me with everything and more I wanted for my car! He was a great help and service provider! The finance manager, Q, was a wonderful and pleasant person to speak with. Overall, Maurice and Q made the buying a car experience enjoyable and fun! More

Timely assistance with check in Good and knowledgeable staff Work performed as authorized by me staff Work performed as authorized by me More

The service department is terrible about staying within the time they tell you it will take to service your vehicle. The salesman AC told me to bring a car I bought on Monday back on Friday for a safety c the time they tell you it will take to service your vehicle. The salesman AC told me to bring a car I bought on Monday back on Friday for a safety check that would only take 20 minutes. An hour and a half later I got my car, this was after I went to the service department twice asking what was taking so long. They told me to have a seat and they would get AC, the salesman. There is no excuse for this type service especially when you were quoted 20 minutes. They need to treat their customers with respect and stay on track with service time, there was never an update or apology. I had originally asked AC if I needed an appointment and he said no just bring the car to me. I didn’t feel like I was treated fairly by the service department or maybe it was the salesman’s fault considering I had just purchased a car. Either way changes need to be made to ensure customers do not have to wait longer for maintenance than expected. More

Customer Service did a good job of keeping me informed about the situation of getting the part to replace the worn out part for my 2003 Lexus Rx. First time using their service . about the situation of getting the part to replace the worn out part for my 2003 Lexus Rx. First time using their service . More