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Toyota of Rock Hill

Rock Hill, SC

4.6
1,053 Reviews

640 Galleria Blvd

Rock Hill, SC

29730

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Showing 1,053 reviews

July 24, 2024

It’s one of the best dealer that i will recommend to everyone just tried More

by elbairamos1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
hbode Admin
Jul 25, 2024 -

Toyota of Rock Hill responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 24, 2024

2nd visit that the wait time is double what was quoted and just not acceptable More

by jmshouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Jul 26, 2024 -

Toyota of Rock Hill responded

jmshouse, I appreciate you taking the time to inform me about your recent service visit. I deeply regret any inconvenience you may have encountered due to the extended time you waited, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Dan Hinic General Manager dhinic@toyotarockhill.com

July 24, 2024

Told 1 hr to complete service which was 2 hrs. No one ever updated/communicated progress or delay during wait. When checked in the guy said it would $300 which was $200 more than what I was told More

by wishams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Jul 25, 2024 -

Toyota of Rock Hill responded

wishams, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to poor communication from the staff, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Michael Reidy General Manager m.reidy@toyotarockhill.com

July 23, 2024

The folks at Toyota of Rock Hill are always so courteous and knowledgeable. I always feel they have taken good care of my vehicle during service so my ride will be a safe one. More

by jimmelyn2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Mock
Jul 24, 2024 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 23, 2024

Awesome customer service! Tim Fox was super friendly and helpful. We had an issue that needed to be worked out during our visit and Tim did everything in his power to try and More

by fredawallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fox
Jul 24, 2024 -

Toyota of Rock Hill responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Rock Hill. Please don't hesitate to reach out if there's anything additional we can do for you.

July 21, 2024

Great customer service! My technician was so helpful and was an absolute pleasure to work with during my appointment! More

by deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy in Service Department
Jul 22, 2024 -

Toyota of Rock Hill responded

Hi Deb, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 20, 2024

Great people. Great service . Timely . Explained everything. Clean waiting area. Easy to deal with . Thanks More

by Charles Cauthen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fox
Jul 22, 2024 -

Toyota of Rock Hill responded

Hello Charles, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

July 20, 2024

Service advisor was great the wait is always too long. I tried on weekends and can take up to 4 hours, I tired during the week and 2 hours. Just for minor things. Other than that I only trust them with my More

by alegg44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Jul 26, 2024 -

Toyota of Rock Hill responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

July 20, 2024

Friendly advisor and timely service. Always on point here at toyota of Rock Hill. Earn my business every time. More

by mike.stasney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Jul 22, 2024 -

Toyota of Rock Hill responded

Hi Mike, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 18, 2024

I have had a very good experience with this dealership from the purchase of my new vehicle with the assistance of Peyton who was just great! His knowledge, patience and followup are just a FEW of his grea More

by ms.stargazer317717
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peyton,Brandy and gentleman from the Finance department
Jul 18, 2024 -

Toyota of Rock Hill responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

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