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Toyota of Rock Hill

Rock Hill, SC

Overview
Reviews
Vehicles
4.6
1,368 Reviews
Call Dealership (803) 328-2886
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640 Galleria Blvd

Rock Hill, SC

29730

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Showing 1,368 reviews

April 24, 2025

Always am able to schedule my service appts quickly and they work around my schedule. Never a long wait. More

by Rtebailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kam Howard
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Apr 27, 2025 -

Toyota of Rock Hill responded

Hello, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

April 23, 2025

Service greeter didn’t seem very friendly but technician who serviced the car was very nice and respectful. (I’m 85). Spent two hours waiting for just an oil change and battery replacement. Ugh too long. More

by cg1865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Apr 25, 2025 -

Toyota of Rock Hill responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future.

April 23, 2025

Fox was Professional and informative with every detail of the service that the dealer was providing More

by Harry Balzac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fox
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Apr 26, 2025 -

Toyota of Rock Hill responded

Hello Harry, thank you for your kind review; we are happy to pass along your comments to Fox here at Toyota of Rock Hill! Please don't hesitate to reach out if there's anything additional we can do for you.

April 23, 2025

Friendly, courteous employees. Oil change of 4/22/25 turned to adding 4 tires. This added more than 2 hours to my visit. Not pleased with the long wait. More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
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Apr 26, 2025 -

Toyota of Rock Hill responded

Hi Elaine, thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit.

Apr 26, 2025 -

Elaine responded

Thank you.

April 23, 2025

Had my oil changed and was xxxxxthat my battery was leaking and should be changed. Also transmission needed to be serviced. If I am going to be told I need unnecessary service, I will take my business More

by burdreh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Fox
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Apr 26, 2025 -

Toyota of Rock Hill responded

Thank you for your feedback. Can you please contact me so I can learn more about your experience? I cannot find your name in our database with the name provided here; We apologize for any misunderstanding regarding “suggested repairs” on your vehicle. In most cases, our Technicians take a video so that should’ve shown the battery leaking and we do not make it a habit to recommend services that aren’t needed. Maintenances like transmission services are based on time / mileage and are in the owners manual as suggested by the manufacturer. What you feel might be necessary or unnecessary can differ from what the trained technician SAW and owner’s manual recommends but that is your prerogative to make decisions based on your own preferences. We stand behind the reputation of our technicians and dealership – we appreciate your business but honestly if you are so distrusting of recommendations it is probably better you service your vehicle elsewhere in the future. Dan Hinic General Manager Toyota of Rock Hill dhinic@toyotarockhill.com We stand behind the expertise of our technicians and the reputation of our dealership. We appreciate your business, and if you have concerns about trust or confidence in our recommendations, it may be worth considering a service provider that better aligns with your expectations.

April 22, 2025

Went in for service and the rep was very helpful to explain a recall letter, service needed, and expected cost. In and out in just under an hour! More

by mdarant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fox
Report | Print
Apr 23, 2025 -

Toyota of Rock Hill responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 21, 2025

I bought this car back in September 2024. At that time i was told by the sales rep and GM they will be looking over the entire car and doing any maintenance needed. I took it in for its first More

by J-C Ajemian
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kam
Report | Print
Apr 23, 2025 -

Toyota of Rock Hill responded

We apologize for any confusion and we are going to look into this. I don’t remember every customer I talk to (since you refenced speaking to the GM – which is me) so while I don’t remember our specific conversation, we do a complete inspection of our vehicles and spend a lot of time and money reconditioning them. We’d like to do more research on the situation at hand, and somebody will reach out to you to discuss. I will point out that we always give a list of “suggested maintenances” which is EVERYTHING somebody could have done – that doesn’t mean that the vehicle is in critical need (and that’s listed on the maintenance / repair menu). I’m wondering if that is causing some confusion about this point. At the present time we need to get more information but we appreciate your business and we will be in touch. If you want to discuss sooner please feel free to contact me directly at the dealership 803-325-9208 (Dan). Dan Hinic General Manager Toyota of Rock Hill dhinic@toyotarockhill.com

April 21, 2025

Great customer service. Nice clean waiting room. Very professional employees. I would recommend them to friends and family. More

by aliciajohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Evans
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Apr 23, 2025 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Apr 23, 2025 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 21, 2025

Customer service is excellent and employees are very professional. My first service went smoothly and quickly. There were a few cars lined up, but they kept things moving. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy
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Apr 23, 2025 -

Toyota of Rock Hill responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 19, 2025

Always top notch maintenance service. Fast, efficient, knowledgeable and fair pricing. The only place I take my vehicle for service. The facility is nice while waiting great free coffe More

by hilla0331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Apr 21, 2025 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Toyota of Rock Hill!

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