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Toyota of Rock Hill

Rock Hill, SC

4.6
1,053 Reviews

640 Galleria Blvd

Rock Hill, SC

29730

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Showing 1,053 reviews

August 07, 2024

Second time going to rock hill Toyota and have nothing but positive things to say! More

by tylrwilsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Aug 10, 2024 -

Toyota of Rock Hill responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 07, 2024

The A1 service I received consistently is bar-none. ..I truly enjoy the experience of taking care of my cars needs... More

by RK Woods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Mock
Aug 11, 2024 -

Toyota of Rock Hill responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

August 05, 2024

I think everyone was nice that I talked to, but I made an appointment to get a lifetime battery when we got there we waited a little while and the service person Came out and said they didn’t have anymore wh More

by maryalice.lucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray
Aug 06, 2024 -

Toyota of Rock Hill responded

maryalice.lucas, I appreciate you taking the time to inform me about your recent battery issue. I deeply regret any inconvenience you may have encountered due to poor communication and our not having the battery. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Mike Reidy Aftersales Director m.reidy@toyotarockhill.com

August 05, 2024

Worst service department I've ever been to. Waited just over 3 hours with an appointment! More

by 81vane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of name it was service department
Aug 07, 2024 -

Toyota of Rock Hill responded

81vane, I apologize that you experienced an extended wait time during your recent appointment. Can you please contact me so I can make this right? I cannot find your name in our database; I would appreciate hearing back from you via the email listed below. Michael Reidy Service Director m.reidy@toyotarockhill.com

August 03, 2024

Virginia that checked me in was very informative, helpful, friemdly snd made the visit a 5 rating More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia in service dept
Aug 07, 2024 -

Toyota of Rock Hill responded

Hi Linda, we're happy you found our staff to be so supportive during your experience here at Toyota of Rock Hill. Please don't hesitate to reach out if there's anything additional we can do for you.

August 02, 2024

How misleading can you get? We had to move commitments and appointments around to get the 5:30 appointment, only to be told that all the techs are gone and my car will now have More

by LGonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None listed
Aug 09, 2024 -

Toyota of Rock Hill responded

LGonzalez, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Dan Hinic General Manager dhinic@group1auto.com

August 02, 2024

Toyota of Rock Hill is always wonderful! And David, the gentleman who took care of my car today, was amazing and sweet. I thank you for the coupon. It helps tremendously in the times that we More

by Cristy Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was David but not sure if it was David Hart or not it was in the service department., David Hart
Aug 04, 2024 -

Toyota of Rock Hill responded

Hi Cristy, we're happy to hear you had such a positive experience with David! We hope you have a great day!

August 01, 2024

Like the service and the Always good service. Easy to get people to listen to your problem. More

by barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Land
Aug 01, 2024 -

Toyota of Rock Hill responded

Hi Barbara, thank you for your kind words and this wonderful review! We hope you have a great day!

July 31, 2024

Patrick was very personable and friendly. I was waiting to check in and I had two people check with me to make sure I was taken care of More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick with service. Bradley with service
Aug 01, 2024 -

Toyota of Rock Hill responded

Hi, we're happy you found Patrick to be so supportive during your experience here at Toyota of Rock Hill. We are always more than happy to assist you if anything else comes up. Take care!

July 31, 2024

Oil change that took two hours to complete. Not the only person in service department that experienced having the same issue. I also have a ford. I make appointment at the dealership for oil c More

by Orichar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Aug 01, 2024 -

Toyota of Rock Hill responded

Orichar, I’m sorry for the inconvenience you faced regarding the extended wait time for your oil change. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database, so I would greatly appreciate it if you could get in touch with me using the email address provided below. Your cooperation will help us resolve this issue promptly. Thank you. Mike Reidy Aftersales Director m.reidy@toyotarockhill.com

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