Toyota of Rock Hill

I had a good experience with this dealer. The staff was friendly and knowledgable. the financing was quick and simple. I will purchase a vehicle in the future from this dealer. I do however feel that this friendly and knowledgable. the financing was quick and simple. I will purchase a vehicle in the future from this dealer. I do however feel that this survey needing to be 250 character or more in order to register is ridiculous. More

Perfect experience great customer service in both Service/Sales Departments. I have purchased both new/used Toyotas from this dealership it was a very smooth process from start to finish. Excellent Service/Sales Departments. I have purchased both new/used Toyotas from this dealership it was a very smooth process from start to finish. Excellent prices both Sales/Service with Knowledgable staff! More

I moved from California and needed someone to help out with translation and I came across a young gentlemen name Manh he speaks the same language and now everytime I need service done and needed help with with translation and I came across a young gentlemen name Manh he speaks the same language and now everytime I need service done and needed help with my English they would call for Manh. Great Job and Hopefully I will stay here long enough to buy a new car if I like SC More

My family has bought new and used cars from Harrelson My family has bought new and used cars from Harrelson Toyota for over 6 years now. We have been very happy with the cars, service, prices, and the w My family has bought new and used cars from Harrelson Toyota for over 6 years now. We have been very happy with the cars, service, prices, and the way we were treated before and after the sale of the vehicles we purchased from them. We visited alot of the other dealers in the Charlotte area and looked and priced cars one weekend. When we got down to Rockhill at Harrelson Toyota, we were very happy with the way we were treated and the quality of the dealership and personnel. All the people at Harrelson, Mon, George, Ty, and Dan, Richard and all the service people have treated us great. Mr. Harrelson has a very good business, that is why we drive from Marshville N.C. to buy cars from them. I think I have saved alot of money over the years driving and getting my cars serviced at Harrelson. I recommend this dealership to the working people who want to save money and get good service with a new or used car. Harold More

I had a great overall experience with picking up my brand new Camry. Mon was very helpful and the sales people were extremely friendly. Jamie was also very helpful over the phone with answering my question new Camry. Mon was very helpful and the sales people were extremely friendly. Jamie was also very helpful over the phone with answering my questions and arranging for the pick up. Thank you to all of you for making this a great experience! More

We were just looking and had not plan to buy a car just yet. After looking and talking with Mr Ringo we decided that now would be a good time to buy.We couldn't get the cash for clunker offer but we were g yet. After looking and talking with Mr Ringo we decided that now would be a good time to buy.We couldn't get the cash for clunker offer but we were given a really good deal that made it possible to get a new car. Georgia took the time with us and helped us get our stuff from our old car into the new car and helped to explain how different things worked she went that extra mile to help an older couple. Everyone was very nice on the day we bought our car and then when my husband saw a recall on the internet and we stopped up to the service department they were a great help and checked everything out for us . I would recommened this dealership to anyone. Cherie and Richard Hulse More

I recently purchased a used Camry from Harrelson Toyota in Rock Hill. Thier customer service SUCKS! The car had a few scratches on the front bumper, they agreed to have it touched up for me. I went to my a in Rock Hill. Thier customer service SUCKS! The car had a few scratches on the front bumper, they agreed to have it touched up for me. I went to my appointment and waited for 5 hours for them to be finished! I was told they would have a rental car for me- but ofcourse there wasn't one "available". I waited in the wait area for 2 hours before they even started on my car. I had to have my fionce pick me up from the dealership during his lunch break so I didn't have to wait in that god awful service department. The painter even came out and told me he thought I was leaving to justify why it took him 2 hours to get the job started and he was about to take his lunch break. I even spoke to the woman in charge of my service and I truely believe she needs to take a class on customer service. She was so RUDE! When my fionce arrived to pick me up he spoke to her and was able to get them started. It made me feel like because I'm a woman that I was inferior. All in all, the paint job was okay but thier timliness and courtesy sucks. I had a mechanic take a quick look at the car and he said that it was not serviced (oil change, safety check- etc) at all like they had originally told me at the time of purchase. The junker they sold me is leaking oil and the tires arent even balanced properly. I took it back up there this morning to speak to E, who sold it to me and he assured me it was a good car and wanted them to charge me to have the service dept take a look at it. I have had the car for 2 weeks and I'm already having problems with it. I don't think that I should have to put money into something I haven't even made the first payment on. They shouldn't lie to people just to make a sale. I guess that's what I get for being a sucker and not researching how crappy Harrelson Toyota is. More

What an absolutely terrible experience! We put down a $500 deposit on a Prius ordered May 1st. Were told would be 3-4 weeks for arrival. Called 2 weeks later and was not in yet. Got a call May 27th and w $500 deposit on a Prius ordered May 1st. Were told would be 3-4 weeks for arrival. Called 2 weeks later and was not in yet. Got a call May 27th and were told that the car was in. My wife told Ty she was starting her 7 days on work week and would call to pick the car up next week. At no time were we told there was a time limit. Went to pick the car up June 3 and it was sold because we had not come to pick it up. We were told they tried to contact us but there was no answer. Several incocnsistencies and lies to their story, however, which sounds similar to the other reviews read here. They said the car had been there 3 weeks, but why were we told mid-May it was not in? Were told Ty had called and told my wife the car had to be picked up or it would be sold and he had a witness to this phone call. When questioned more about it, Ty admits there was a witness to the call, but that it was not answered so the conversation actually did not happen. Were told we were called about the car's arrival May 22nd. When we saw their paper work, there was a note that a call was made but not answered on May 22nd and no message left, but they then agreed the contact was made May 27th when pushed on the issue. At NO time were we ever told there was a time limit to how long they would hold the car. Obviously there was a misunderstanding. I understand they need to make a sale but all they had to do was say they wanted to try to make things work out but all they were willing to do was put us at the bottom of the 60 day waiting list. When we spoke to the general manager, he gave us an analogy of the bill he had received for missing his doctors appointment. When we disagreed with the analogy, and more importantly asked what it had to do with the matter at hand, he started yelling, yes yelling, at us. We asked if we could get passed this and try to get a car but he said that he felt we would give him a bad review no matter what he did so he wouldn't even try and we should go somewhere else. We did...we went to Honda. More