Toyota of Rock Hill

Every time I go to this dealership, it’s a disorganized mess. I’m always told it’ll be an hour, and after 3 hours, I still hear nothing. I only ever get tire rotations and oil changes. Why is it taking nea mess. I’m always told it’ll be an hour, and after 3 hours, I still hear nothing. I only ever get tire rotations and oil changes. Why is it taking nearly 4 hours to do all of that? On top of that, the service manager couldn’t get a hold of anyone working on my car on the phone. I had to tell the service manager to get off his chair, and physically check where my advisor was. I will not be going back to this dealership. It’s always a nightmare. More

The price that I had to pay was actually less than the estimate The service writer was helpful and friendly estimate The service writer was helpful and friendly More

Toyota of Rock Hill is always in its game when I get my car serviced. The Team is professional and make the visit a pleasant one! They also have a great sales Team! I highly recommend them for your next car serviced. The Team is professional and make the visit a pleasant one! They also have a great sales Team! I highly recommend them for your next purchase or if you just need excellent Service!! More

Love the upfront pricing and the video of the tech showing the code reader and explaining everything to me where I could see and how simple it was to approve the work. This was so great I wish more ha showing the code reader and explaining everything to me where I could see and how simple it was to approve the work. This was so great I wish more had this!! More

If I could give a zero, I would. My son bought a car on a Saturday and on Monday we brought the issues to the dealership about thier unfair tactics used to sell my son Ezekiel his ca My son bought a car on a Saturday and on Monday we brought the issues to the dealership about thier unfair tactics used to sell my son Ezekiel his car. He was a new buyer and they took advantage of him. The sales man Curtis Goodwine sold my son a Resistall 360 package $879, technology maintenance package $1500, maintenance package $775 and floor mats $425.00. They also would not allow him to choose his on financial company to purchase the car claiming they dont do business with Founders Credit Union on new cars. The sales people knew he was a new buyer and took advantage of him with all these extra fees. When my son emailed and asked Curtis to remove the charges for the extra services he referred us to Tristan Saythany, who told us this was thier policy and he could not remove any of the fees except the maintenance and technology packages but then told us we could bring the car back and void the contacts. We returned the car and spoke with Matthew Haley the sales manager who basically lied too. He said Tristan told his a lie and that we couldn't return the car and that he could remove everything but Resistall 360. He said thier policy is if you purchase a car from Toyota of Rock Hill Resistall 360 is a non- negotiating purchase that comes with the car along with floor mats at the buyers expense. 1) a customer should not be forced to use Toyota's financial company. 2) Customers should not be forced to buy thier Resistall 360 to purchase a car and floor mats 3) a customer should be allowed to immediately remove service and maintain packages from the agreement and not have to wait until thier 1st car payment to remove. BUYERS be WARNED this place is not looking out for the best interest of thier customers is about making money. Selling you whatever at the highest cost for commissions. We will never do business with them again although they agreed to issue check for the $425 for the floor mats and said they will be removing the technoloy maintenance and service maintenance package from the agreement after his 1st payment. After being asked verbally and in writing to remove the maintenance and technology packages immediately they wouldn't because they wanted to receive thier commission payments. This should be against the law and we will be seeking legal counsel and we have filed a complaint with the FTC. More

It was so easy to schedule a service appointment and excellent communication from the technician & service department, Thank you very much!! excellent communication from the technician & service department, Thank you very much!! More

Efficient and keeps you well informed about repairs. Also let's you know cost and does not charge credit card fees. Also let's you know cost and does not charge credit card fees. More

We love Toyota of Rock Hill! Jason was awesome, super helpful and timely. Thank you! Jason was awesome, super helpful and timely. Thank you! More

Friendly, very considerate and caring, efficient and knowledgeable. In the last 3 years I have had nothing but good service. knowledgeable. In the last 3 years I have had nothing but good service. More

Service great and with a smile and I was very pleased with the time it took to service my car. with the time it took to service my car. More