Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Toyota of Richardson - Service Center
Richardson, TX
1,050 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,050 Reviews of Toyota of Richardson - Service Center
Sort by
October 16, 2018
Service center Everyone at the Toyota Service Center always works hard to see that I am satisfied with the condition of my Camry. The people here are aware of my nee Everyone at the Toyota Service Center always works hard to see that I am satisfied with the condition of my Camry. The people here are aware of my needs and are quick to help me. More
by Carguy.lee1969
Employees Worked With
Helpful October 08, 2018
Good but took a long time would hope with Toyota Care checkup you could have a separate line for this. Please try to revise this, especially if it’s shorter service time neede would hope with Toyota Care checkup you could have a separate line for this. Please try to revise this, especially if it’s shorter service time needed. Thanks More
by Kiki1
Employees Worked With
Randy George, Robin Brooks
September 11, 2018
Thieves One of my best friends became a Toyota service advisor at another Toyota dealership and I had him review my invoices on a suspicion. Toyota of Richard One of my best friends became a Toyota service advisor at another Toyota dealership and I had him review my invoices on a suspicion. Toyota of Richardson had been doing maintenance ahead of schedule that wasn't needed, charging me over list price for parts and labor, charging me for items I dont need and telling me it's part of my scheduled maintenance, and they get away with it because they type up invoices in a way that intentionally doesn't make sense so you can't figure out what they're doing and she them. My friend works at Toyota and it took him some time to even figure out what they were charging me for. Nothing but thieves and liars running this place. More
by jshepherd
Employees Worked With
Alan Bostley
August 21, 2018
Thank you Judy Deems for taking care of me and my car!!! As a 1st time owning a Toyota car and a 1st timer coming to Toyota of Richardson for a recall on my 2009 Toyota matrix, I was a Lil nervous but the re As a 1st time owning a Toyota car and a 1st timer coming to Toyota of Richardson for a recall on my 2009 Toyota matrix, I was a Lil nervous but the receptionist Courtney (hope I spell her name right) was Soo polite over the phone and when I arrived and met with my advisor Judy Deems, I was very impressed by her customer service to me. She really amazed me with her friendly smile, and great customer service. she told me that someone can drop me off at my apartment while they work on my car recall and they will also pick me up when it ready which was a big relief for me. The driver Mitch who drop me off and pick me up was very respectful and such a nice guy. Thank you Soo much Judy Deems for making me feel very welcome and comfortable and I will definitely be back in the future... If service is always this good I might definitely consider trading and buying my next car here next year. More
by Isatu Tejan
Employees Worked With
Judy Deems, Mitch
August 17, 2018
Great service, on time, speedy.. I have no issues taking my Highlander here! Great service and great people, plus if you get there early...DOUGHNUTS!! I've had dealings with Mr. Easy I have no issues taking my Highlander here! Great service and great people, plus if you get there early...DOUGHNUTS!! I've had dealings with Mr. Easy Newsom and Ms. Crystal Maldonado at this service center and both were very professional and knowledgeable. From my last visit, Ms. Maldonado kept me abreast of the timeline and before I left, suggested possible upcoming service. The knowledge of their service center personnel make it's easier for me to make an accurate determination on how I move forward with my vehicles maintenance. More
by mr.e.2018
Employees Worked With
Crystal Maldonado, Easy Newsome
December 27, 2017
Horrible. Not just once. Two horrible experiences. First was as simple as an 8 hour oil change. "Well we got busy with walk ins", then what in the world is the reason for me m Two horrible experiences. First was as simple as an 8 hour oil change. "Well we got busy with walk ins", then what in the world is the reason for me making an appointment ahead of time. Second. Go in to repair my rear differential recall. Was told it would take 5 hours max and was promised it would be ready by end of day. Call 7 hours later and get no answer. Show up and was told that it would not be ready until NOON THE NEXT DAY. "Well we got busy", "well we don't have a tech with one vehicle at once". Yet again, why make an appointment then? Worst response was "well have you ever taken apart a rear differential?". No Jeffrey I have not, that is why that's YOUR job. I can do my job as an actual engineer designing a whole road quicker than your "difficult" job. If a manager reads this I don't want the run around of "call us". You have my information. More
by Raul_Esperon
Employees Worked With
Jeff in service
November 29, 2017
Very Good Good service and honest.Customer oriented and keep the customer well and precise informed.Always look for the information .Does call and provide the Good service and honest.Customer oriented and keep the customer well and precise informed.Always look for the information .Does call and provide the status of the job. More
by Julio Aviles
Employees Worked With
Dennis Quezada
November 01, 2017
I will never go back!!! This morning I had scheduled my car to be taking in to get a new battery and oil change. I had never experience racism quiet like this. It began with This morning I had scheduled my car to be taking in to get a new battery and oil change. I had never experience racism quiet like this. It began with a few questions since I am not a car expert and it seemed like Travis was being forced to answer my questions. It then lead to the car transportation services to work, he looked up my address. He refused this by stating that my work was 5 miles out of their range. I told him that when I made the appointment I specifically made sure that I told the person I work in McKinney. He didn't believe, he then began talking about how I had a "problem" paying for anything since I asked too many questions. I asked to speak to a manager after being accused of being liar then someone that trying to be "cheap." The manager took me to the office where the appointments are made, the young girl admitted that she did tell me this. After being called a liar and telling me that they would not do any service on my car to never apologizing for accusing me of lying. I WILL NEVER PURCHASE OR TAKE MY CAR TO THIS DEALERSHIP EVER AGAIN. He refused to service my car and never apologized because I said a curse word due to his "policy" between his employees. The rest of the employees saw what happened and they all began to help me. It was too late and all I wanted to do was take my money somewhere else. I will make sure that I tell everyone about this so that I know spends another dime at this dealership. More
by TRohani
Employees Worked With
Travis Watters
October 03, 2017
I will recommend that particular technician anytime It was an excellent experience. Very professional and wonderful work ethics . Impressed by the customer service . I think there are more organized now It was an excellent experience. Very professional and wonderful work ethics . Impressed by the customer service . I think there are more organized now in my opinion compare to other times . More
by Sweet cakes
Employees Worked With
Edward is his first name, not sure the other names
September 21, 2017
Great services after sales The service advisor Mr Easy Newsome treat me with respect and appreciates my vist like a valued customer. He actively listens to our reason for the The service advisor Mr Easy Newsome treat me with respect and appreciates my vist like a valued customer. He actively listens to our reason for the service dept and takes care of our Highlander. Look ! my wife is happy, you bet i am happy. More
by Donald.
Employees Worked With
Easy Newsome
