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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,147 Reviews

1,147 Reviews of Toyota of Richardson - Service Center

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April 14, 2019

No hassles just the work I needed Did not buy my truck at this location, but felt part of the family and as important as if they were my dealer. All repairs were explained clearly and More

by Kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Parrish , Jeff Grettner
Apr 15, 2019 -

Toyota of Richardson responded

Thank you for the kind words Kim! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager

April 11, 2019

Great Expedient Service David greeted me at my vehicle with a smile and explained all my questions thoroughly, then the check out process was quick and easy, And I was on my More

by Cclenney2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Delozier
Apr 15, 2019 -

Toyota of Richardson responded

Glad you had a great experience Cclenney. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

April 11, 2019

Quick and good Service rep was very attuned to details of my issues. He got everything I needed done in a short period with excellent results. He is a good and thor More

by Veteran1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Harris
Apr 15, 2019 -

Toyota of Richardson responded

Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

April 11, 2019

Maintenance Lee Schuster is a great service advisor! Very honest and trustworthy and explains things in a manner you can understand! Get all my repairs or mainten More

by ctexaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2019 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

April 10, 2019

Excellent service the old fashion way They had there act together and moved me in and out quickly. Everyone was helpful and willing to help. Highly recommend to buy or have serviced. More

by wwj.stephens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leslie my service person and Don the driver
Apr 11, 2019 -

Toyota of Richardson responded

Thank you for the kind words Stephens! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager

April 08, 2019

Detail to service was very professional. Detail to service was followed and initiated very professionally. The technician explained the service process and asked if I had any questions. I did More

by Mro1312
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Parrish
Apr 11, 2019 -

Toyota of Richardson responded

Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

April 08, 2019

Service Great service. Service advisor Thomas Pablo is managing overall very well. Went here for my Toyota server over 10 years and still coming. Hope they ke More

by Tiff.Nguyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Pablo
Apr 11, 2019 -

Toyota of Richardson responded

Glad you had a great experience in our service department Tiff. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

April 08, 2019

It was very informative, and satisfying My experience although expensive was very satisfactory. My car was in and out as planned with feedback given by service representative. I really app More

by lacy,harold2125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Pablo,
Apr 11, 2019 -

Toyota of Richardson responded

Glad you had a great experience Lacy. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

April 06, 2019

80000 service Service was prompt and professional. The scope of work was well explained and there were no surprises in the work. I appreciate being given the loaner More

by Modo9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2019 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager

April 05, 2019

Excellent as always Excellent and timely service as always. Service tech David Walc always takes great care of both our vehicles. Would not take our vehicles to any oth More

by sconey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Walc
Apr 08, 2019 -

Toyota of Richardson responded

Glad you had a great experience in our service department Sconey. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

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