Toyota of Richardson - Service Center

Exceeded our expectations I made appointment w service advisor from this dealer. And he keeps us informed of what has gone wrong w our vehicle. And suggest what needs to be don I made appointment w service advisor from this dealer. And he keeps us informed of what has gone wrong w our vehicle. And suggest what needs to be done based on priority. The advisor performance is far exceeded our expectation. He treated us and other of his customers w respect and well informed. I have come back to this dealership for yearly maintenance even after moving out of the city of Dallas. More

Safety issue It was done perfectly. I had noubt to go here right away. It was my first priority to many other problems. I am lost for words It was done perfectly. I had noubt to go here right away. It was my first priority to many other problems. I am lost for words More

Kevin was awesome!! It was nice experience with Mr Kevin who took care of the tech service today. He is very positive, we versed with the service requirements. A very pro It was nice experience with Mr Kevin who took care of the tech service today. He is very positive, we versed with the service requirements. A very prompt response and follow up received on time. Well satisfied. More

Great I've never been disappointed in the service since Lee Shuster has been my Service Advisor. Before returning to Toyota of Richardson I tried another I've never been disappointed in the service since Lee Shuster has been my Service Advisor. Before returning to Toyota of Richardson I tried another Toyota dealership & had trouble with the same repair within a year. More

Older Toyota Sienna needing some major repairs Came in for an oil change and found I needed some costly repairs mostly, due to age of vehicle. Lee Schuster,my service advisor for many years, took g Came in for an oil change and found I needed some costly repairs mostly, due to age of vehicle. Lee Schuster,my service advisor for many years, took great care of me (as he always does). He thoroughly explained the repairs, and I know he will only recommend repairs that are needed. It is so nice to have someone you can trust. I keep driving from Lewisville to Richardson for all my service because of Lee, and there is another Toyota dealership within 8 blocks of my house. Everyone at your dealership is friendly and knowledgeable. Toyota of Richardson is great. More

Rodent-Chewed Wires Repaired Toyota or Richardson quickly repaired my two-year old Camry’s wires that were chewed by rodents—and did a great job. And got recommendation on what to Toyota or Richardson quickly repaired my two-year old Camry’s wires that were chewed by rodents—and did a great job. And got recommendation on what to do to help keep rodents from getting in the engine again. More

Older Toyota needing repairs I would highly recommend Toyota of Richardson’s service department. I have a 20 year old Tacoma with almost 400,000 miles and needed a brake job and r I would highly recommend Toyota of Richardson’s service department. I have a 20 year old Tacoma with almost 400,000 miles and needed a brake job and reseal the head gaskets. Brandon was thorough in his explanations and kept me notified throughout the process. I wish all of my vehicle repairs went so smoothly. Chuck .. More

Solid as always I have all my maintenance done here and they always do a great job - quick, friendly, professional and the center is clean. I like being able to sche I have all my maintenance done here and they always do a great job - quick, friendly, professional and the center is clean. I like being able to schedule my drop off time. More

Service You Can Trust I take my vehicle to Toyota of Richardson because they do a good job and I only trust servicing at a dealership. I stay with them because I trust my s I take my vehicle to Toyota of Richardson because they do a good job and I only trust servicing at a dealership. I stay with them because I trust my service advisor to make sure my vehicle is safe and in top notch condition. More

Scott Michael is legit! Only took four different reps across the metroplex before we found Scott. We tried Toyo of Rockwall; Cowboy Toyo; Toyo of Dallas and SportsCity Toyo. Only took four different reps across the metroplex before we found Scott. We tried Toyo of Rockwall; Cowboy Toyo; Toyo of Dallas and SportsCity Toyo. All of those service guys/gals were just lacking in what I call ‘people skills’. I’ve owned Toyota’s for going on 20 years and dealt with service departments all over the eastern and central US, and in my experience during that time, I have had extremely great luck with your vehicles but sometimes service comes in as an ‘E’ for effort. Scott Michael exemplifies the quality of service that is commensurate of the name ‘Toyota’ and provides a level of follow up and attention to my concern that is measured only by your brand’s quality. I would heartily recommend him for a greater role within your organization, but only if that means he could train others to provide the level of service that he provides. More