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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,146 Reviews

1,146 Reviews of Toyota of Richardson - Service Center

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July 22, 2023

Love the service Austin keep me updated he was polite and answered all my questions called me when it was ready More

by egonzales1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Jul 24, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else we can help you with! --Maria Arenas, Customer Relations Manager

July 22, 2023

Justin was attentive and the service and followup keeping me advised of progress was excellent. All work was done well, the car was returned clean as turned in, and runs great. Good service. More

by dkinzey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 24, 2023 -

Toyota of Richardson responded

I am happy to hear our team was able to help. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future service needs. --Maria Arenas, Customer Relations Manager

July 22, 2023

My ASM was very helpful and courteous. He went over the bill in detail and explained everything. More

by sandra.cordova616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Najera
Jul 24, 2023 -

Toyota of Richardson responded

I'm happy to hear it, Sandra! Thank you very much for taking the time to rate us. Let us know if there is anything else we can help you with! --Maria Arenas, Customer Relations Manager

July 21, 2023

My experience with a Toyota Richardson has been excellent. I have no problem with taking my car there to be service. If I have a question, they take the time to give me an answer. If I leave a mess More

by willie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Villa
Jul 24, 2023 -

Toyota of Richardson responded

Thank you for the kind words, Willie! I am happy to hear that the service team could help. Please let us know if you need anything else. --Maria Arenas, Customer Relations Manager

Jul 24, 2023 -

willie responded

You’re welcome

July 21, 2023

Hacen buen servicio a todos sus clientes y cumple lo prometido munchas gracias y signa asi como siempre. More

by M.barrera62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

M.barrera62 responded

Good

Sep 18, 2023 -

Toyota of Richardson responded

Hi M, thank you for your kind words! We strive to provide excellent service and fulfill our promises. Your satisfaction means a lot to us. We appreciate your continued support.

July 20, 2023

I have used Toyota Of Richardson since 2002. I have never been disappointed with the service that I have received either when making a new purchase or having my automobile serviced. I will conti More

by sandykeys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Toyota of Richardson responded

I'm happy my team could help! Thank you for taking the time to rate us and for sharing your experience. Please let us know if you need anything else! --Maria Arenas, Customer Relations Manager

July 18, 2023

On time and professional. Lee Schuster kept me informed and was honest about what was needed. More

by Ken Krieger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Toyota of Richardson responded

I'm happy to hear it, Ken! Thank you very much for taking the time to rate us. Let us know if there is anything else we can help you with! --Maria Arenas, Customer Relations Manager

July 18, 2023

The service was excellent and I was kept updated during the entire process as my vehicle was being serviced. Excellent More

by docxtreme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver
Jul 19, 2023 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

July 17, 2023

Oliver Villa was very nice and knowlegable, service was done in the time they said it would take. More

by rschippel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Villa
Jul 18, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

July 17, 2023

Friendly service staff and management that answers all questions with a smile and curiosity. Never tries to up sell. More

by evanssteve706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

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