Toyota of Richardson - Service Center

Lee Schuster is my service advisor at Toyota of Richardson. Lee maintains a high level of customer service, and really attends to his customers needs. I recently had my 4Runner serviced, due to a Richardson. Lee maintains a high level of customer service, and really attends to his customers needs. I recently had my 4Runner serviced, due to a leaky tire. Lee ordered an inspection, which found the battery (still under warranty) needed replacement. The vehicle now runs like new, and the repair occurred before the battery died - so I was not left stranded somewhere. In driving my older 4Runner, it is a comfort to get the results of the 48 point inspection so needed repairs can be made before an issue arises. Thank you Lee! More

They told me I would need to pay for replacing a key fob for a car, that THEY BROKE DURING ROUTINE MAITNENANCE. I DROPPED OFF A WORKING FOB, AND WAS GIVEN BACK ONE THAT WAS CLEARLY RUN OVER/PUT THROUGH A MA for a car, that THEY BROKE DURING ROUTINE MAITNENANCE. I DROPPED OFF A WORKING FOB, AND WAS GIVEN BACK ONE THAT WAS CLEARLY RUN OVER/PUT THROUGH A MACHINE. More

BEWARE ***'The sales representative lied to me ****The BEWARE ***' The sales representative lied to me **** The service representative lied to me **** Sales representative only gave me one key and state BEWARE ***' The sales representative lied to me **** The service representative lied to me **** Sales representative only gave me one key and stated that they had to order a blank and come back to service. I made a trip back only to find out that Dealership already had the blank the day I bought the car. Sales representative said that the key programing tech was not available after 5pm, which the service department said that wasn't true I made another trip to get the 2nd key and was escorted to the waiting room and the service representative said that he would come back to let me know how long it would take. After 30 minutes of waiting, he never showed. More

Brad Clark made promises to me, that almost 4 weeks on have not been met. He promised I would be contacted for an appointment, I am still waiting. He was doing everything he could to get me to come back t have not been met. He promised I would be contacted for an appointment, I am still waiting. He was doing everything he could to get me to come back to his dealership, but he has now burned any chance of that. More

Sean Russell is extremely professional. He carefully followed all my customer needs. I believe that Toyota Richardson should be proud to have Sean on its board. Certainly, I will recommend him to my fri followed all my customer needs. I believe that Toyota Richardson should be proud to have Sean on its board. Certainly, I will recommend him to my friends and colleagues. More

I was having problems with my gas door popping open , so i pulled into Toyota Richardson (car was bought in ARK), Jeff gave me some tips ,but Saad Hatouqa ( i can’t tag him because i would ), he came out an i pulled into Toyota Richardson (car was bought in ARK), Jeff gave me some tips ,but Saad Hatouqa ( i can’t tag him because i would ), he came out and popped the gas cover and went into the truck and pulled some wires, and it worked again! He was so awesome and helpful. I’m so glad he came out and could help us . He didn’t quit until it popped open and close with the gas button . I’d definitely refer people to him! He was a great help . I didn’t have to wait to get serviced on Monday , or spend any money to fix the issue. Thanks again Jeff Turner and Saad Hatouqa! Awesome men!! More

We was having problems with the gas door popping open , so we pulled into Toyota Richardson (car was bought in ARK), Jeff gave us some tips ,but Saad Hatouqa ( i can’t tag him because i would ), he came ou so we pulled into Toyota Richardson (car was bought in ARK), Jeff gave us some tips ,but Saad Hatouqa ( i can’t tag him because i would ), he came out and popped the gas cover and went into the truck and pulled some wires, and it worked again! He was so awesome and helpful. I’m so glad he came out and could help us . He didn’t quit until it popped open and close with the gas button . I’d definitely refer people to him! He was a great help . We didn’t have to wait to get serviced on Monday , or spend any money to fix the issue. Thanks again Jeff Turner and Saad Hatouqa! Awesome men!! More

Costly work This is the second time I have had this issue.I took my car to Firestone for an oil change, Nothing available at Toyota. Firestone could not do it as This is the second time I have had this issue.I took my car to Firestone for an oil change, Nothing available at Toyota. Firestone could not do it as whoever did it last time had tightened the cap too much. I might crack if removed. I finally got into Toyota to have the oil replaced , I explained the situation, but got no real comment on it. Yesterday I was in a hurry so again went to Firestone, and low and behold it had happened again. This time, not trusting Toyota, I had them do it anyway. The cap cracked and cost me $150 to have it replaced. After posting my issue on social media I have heard that it has happened to others also. I now have a safety recall on my car, but will have to go to another Toyota dealership to get it fixed./ I do not feel comfortable with this dealership. My daughter always uses Firestone for service and gets great treatment. I will be going there now. More

I have always had extraordinary service! The service team are friendly and efficient! I've always had a great experience. They have a shuttle service which takes you home if you dont want to stay and they pi are friendly and efficient! I've always had a great experience. They have a shuttle service which takes you home if you dont want to stay and they pick you up when your car is ready! More

Excellent service at Toyota of Richardson. I always request Brandon Phillips as my service tech. He is thorough and helpful. My wait time is never more than stated and usually shorter. request Brandon Phillips as my service tech. He is thorough and helpful. My wait time is never more than stated and usually shorter. More