Toyota of Richardson - Service Center

I used to be a loyal customer of this service shop and would recommend them to any Toyota owner. But after the shop refused to honor a lifetime warranty for tint on a vehicle that was purchased at Toy would recommend them to any Toyota owner. But after the shop refused to honor a lifetime warranty for tint on a vehicle that was purchased at Toyota of Richardson (just down the street) I can no longer recommend them to anyone. This shop used to take pride in being a 5 star service center. If I could give 0 stars I would. Toyota owners, do NOT take your vehicle here. More

Worst service department I’ve been to. A job that should have taken 1-3 days max turned to 11 days. With no explanation. No updates and they did not know anything about the appointment. A job that should have taken 1-3 days max turned to 11 days. With no explanation. No updates and they did not know anything about the appointment. More

Needed to see why gas door won’t open from the gas door tab inside my car. The service guy said it would be 165$ to diagnose the problem. Keep in mind though I never had this problem until AFTER I had my s tab inside my car. The service guy said it would be 165$ to diagnose the problem. Keep in mind though I never had this problem until AFTER I had my state inspection less than a month ago. I said no I am not accepting that amount, and I retrieved my car and drove the xxxx out of there. They lost a customer for life! More

I took my vehicle to this dealership due to the pre-collision malfunction system and the service advisor told me that the vehicle will need to be recalibrated but also said if there were any other pre-collision malfunction system and the service advisor told me that the vehicle will need to be recalibrated but also said if there were any other issues causing PCS malfunction, he will let me know. He later called to inform me that the steering angle sensor was not working right which may be affecting the PCS, and then the vehicle alignment, and then finally the radar sensor ! Surprisingly by the time I was informed that the radar sensor was bad by the service advisor, he also said they picked up a used one from one of the vehicles in the yard and I still got charged as if a new radar sensor was installed! I dropped off my vehicle with them on Monday and by Friday when they called me that the problem has been resolved, my labor charge was $1703:88!!! This is the labor charge for installing two sensors,vehicle calibration and fixing the vehicle alignment and oil change. It took them a whopping five days to installed two sensors, calibrate the vehicle and get the alignment done for a labor charge of $1703.88!!!! My total bill including parts and labor was $2703.88 and that was after applying a discount on parts and a $100 coupon from the service advisor. This was a complete rip-off on the labor charge. I was told the labor charge is $150/hr so by implication it took them over 11 hours to install two sensors, get the vehicle alignment done, and change the oil! I will surely not recommend this dealership for service maintenance. More

I've been struggling with a problem for over a year that nobody could seem to fix. Andrew got it done right!!! Thank you so much!!! nobody could seem to fix. Andrew got it done right!!! Thank you so much!!! More

I said plenty to the service manager and how after buying four vehicles and their lack of customer service I’ll never purchase from them again. Your team member Greg is probably the worse person I have dealt four vehicles and their lack of customer service I’ll never purchase from them again. Your team member Greg is probably the worse person I have dealt with in over 10 years as a customer More

Staff was friendly but Scott King is totally awesome. He kept me informed on the progress of my RAV4. He listened to everything I said and gave me feedback. I will come back and ask for Scott every time . S kept me informed on the progress of my RAV4. He listened to everything I said and gave me feedback. I will come back and ask for Scott every time . Scott is an asset to your business. 10stars for Scott More

All of the service personnel that I've been in contact with (over 20+ years) do their job well. Lee Schuster, in Service Dept., is exceptionally knowledgeable and helpful. -- Jack Sanders, Dallas . with (over 20+ years) do their job well. Lee Schuster, in Service Dept., is exceptionally knowledgeable and helpful. -- Jack Sanders, Dallas . More

***Update***I received a call back from Brad Clark and ***Update*** I received a call back from Brad Clark and Jon Glasscock to speak about my review that was left here and on Dealer Rater. After some b ***Update*** I received a call back from Brad Clark and Jon Glasscock to speak about my review that was left here and on Dealer Rater. After some back and forth over the phone, we thought it would be best to meet in person at the dealership with my mechanic and the damaged gas tank. Luckily, my mechanic was able to help me in this endeavor. We pulled my truck in to the bay and my mechanic and their mechanic talked about what could have possibly happened. I sat back and let the experts talk it out while chatting with Jon and Scott (both of whom should be commended for their customer service). Brad was full of questions trying to get to the bottom of it and showed some genuine concern about what had happened. However, the mechanics weren't going to see eye to eye on the cause. Both had feasible cases and I was tired. I interjected and offered for us to split the cost and put this behind us and that was that. I also explained to them that better communication from the jump would have probably curved some of my frustration and everyone agreed. Jon had a check for me the next day. I wish it hadn't taken multiple reviews and calls to the dealership to get this handled, but in the end, I believe it worked out fairly. Large in part to the efforts of Jon Glasscock. He is a true class act that truly has the customers best interest in mind. **************************************************************************** I dropped off my 2020 Tundra for it's 20K routine maintenance at 7:15 am. I received a picture in a text at 10:56 of the bottom of my truck. I didn't hear from anyone about the picture for another 30 minutes explaining to me that there was a hole in my gas tank. A hole that wasn't their when I dropped it off. At that time they said it was my fault and I needed to consult with my car insurance or pay over $2K out of pocket. I requested a call back from the service manager. After leaving 3 messages, I finally received a call from Noel @ 2:28 pm and asked what the issue was. I had to explain it to him and he said he was going to check and call me back in 10 minutes. Over 2 hours later, I still hadn't received a call back. I finally had had enough and I went up there to retrieve my truck only to see that it's still sitting on the lift. I walked up to Noel's door and he sent one of his employees out to deal with me. He didn't even have the courage to take this on himself. He sat in his chair the entire time and didn't even attempt to help. I finally had to just get my truck back and take it elsewhere to get it fixed. When I got it to my mechanic, (yes, I had to drive it with a hole in the tank to my mechanic) he immediately recognized the damage and said that one of the lift arms slid up the frame and punctured the gas tank. It's been well over a week now and I have left message after message with Brad and Noel only to be blown off. I have received 1 call from Brad Clark and he said he was going to "look in to it" then he wanted to make small talk about Lake Lavon due to me living in Wylie. WTH?? Then I get a call from Jon Glasscock telling me that their experts say that this was my fault. Oh, I forgot to mention that they had to replace my rear shocks after only 20K miles. Awesome quality. This is the 4th Toyota I've owned, but it may be the last. Their customer service is non-existent and I'm shocked that they're still in business. More

I brought my car in for the 20,000 mile service covered by Toyota. After 3 other services with dealerships in Atlanta, I’ve never been up sold on services that my vehicle didn’t need until now. This is poo by Toyota. After 3 other services with dealerships in Atlanta, I’ve never been up sold on services that my vehicle didn’t need until now. This is poor business. He tried to sale a cabin air filter (which doesn’t need replaced until 40k miles) and other charges to $350 dollars. I kindly refused because I knew he was trying to scam me. After researching the recommended service by Toyota these services were not suggested by Toyota. Also, I loosened the drivers floor mat and dislodged it from the tabs to check if it would be checked. It was not. Two stars because you did change the oil as requested, I checked to verify. Be overly cautious using this dealership. I won’t return. More