Toyota of Richardson - Service Center

Lee Schuster is the main reason I continue to use the Toyota of Richardson dealership. Toyota of Richardson dealership. More

Got me in on the same day, very helpful and took care of all my truck needs. all my truck needs. More

I get excellent fro Lee Shuster over the last 18 years Be sure to keep him. Be sure to keep him. More

Really very disappointed with the service, I'm not referring to the employees, they were very professional, it's just that I consider the price-labor ratio practically a scam, I seriously must believe referring to the employees, they were very professional, it's just that I consider the price-labor ratio practically a scam, I seriously must believe that a job that is done in less than an hour costs 1400 dollars (it's absurd), especially when the same dealership tells me that the part you sell for 250 dollars, seriously, around 1000 dollars for labor, it's absurd, I'm certainly not going back More

I received fantastic service all around, would highly recommend to anyone! I won’t bring my Toyota anywhere else. recommend to anyone! I won’t bring my Toyota anywhere else. More

I live in Princeton,TX with McKinney Toyota 5miles from my house thou I went to Toyota Richardson as it came highly recommend from multiple friends, I also, waited 5 months for my car which I had NO issues my house thou I went to Toyota Richardson as it came highly recommend from multiple friends, I also, waited 5 months for my car which I had NO issues! Thou I have had the Worst experience ever with the Service Department. Was insulted upon arrival by a person in the Bay Area I was in the far right lane behind 3 vehicles it seems this man wanted me to move to the lane on the left instead of waking approximately 10ft to my car to speak with he stood in the bay waving and distinctly pointing to me continuously to where initially I wasn’t even sure he was referring to me. I got angry with this man and said you don’t need to be an a** about it you could have walked over to my car and he said no he could NOT! I was the treated as if I was nobody and did not care if I came to the service department. Service person Greg said that I cussed out his employee which was not true as well as he did not even feel the man in the bay was incorrect even stated he wasn’t not and I was and he wasn’t going to even apologize for the man treated me as well as stated it was correct the man could not walk 10ft to ask me to move to the other lane. Greg treated me as if I was unimportant and as well as was NOT knowledgeable about the ZakTek product I had to look up the information on the internet. My Rav4 was not completed properly initially on Day 1 on the 2nd day when I arrived to pickup my Rav4 there was a scratch on my passenger door. Also, on Day 2 I was advised that I should of had a booklet to be aware of what was included with the ZakTek my thought would be I should be able to trust the dealership and service person to know the information. On Day 1 when I picked up my car and it still had the coating residue, bugs stuck, buff marks was told by Greg that a LIGHT WASH is completed and that I should of been told to have my car wash prior to arriving. After going to the ZakTek website and learned that the process was bug and tar spots are removed, front grill and bumpers, plus a multitude of other items are included and when I advised Greg he advised that he wasn’t fully aware a that ZakTek recently changed what was included….Interesting as ZakTek said their process hadn’t changed… The start of the lies…. Day 1 my husband asked to speak to a Manager and was told by Greg he was the Manger. Seems that was a lie as Scott King has an office with decals on his window stating Service Manager and Noel Hanback has door stating Parts and Service Director someone is lying somewhere! Also, when I asked how I can feel comfortable coming back to the Richardson location since I have to bring my vehicle back to purchase location to ensure my ZakTek coverage continues I was told I can go to the Richardson sister location. I am sure I won’t hear from anyone as I don’t have confidence any longer. More

This place is the definition of why people are afraid to take their vehicles to a dealership for service/repairs. 4-5 months ago I took my car in because there was a bad vibration problem when the car was i take their vehicles to a dealership for service/repairs. 4-5 months ago I took my car in because there was a bad vibration problem when the car was in idol. They recommended I replace the engine mounts, and $2000+ later the issue wasn't even fixed a little bit. This week, I took my vehicle in there again, against my better judgement to look at an antifreeze leak. They recommended I replaced the entire radiator and it would cost $1000+. I ended up fixing the issue myself at home after 15 minutes. I had a little hose that was loose. Do not take your car here for service, it's a scam. More

I used to be a loyal customer of this service shop and would recommend them to any Toyota owner. But after the shop refused to honor a lifetime warranty for tint on a vehicle that was purchased at Toy would recommend them to any Toyota owner. But after the shop refused to honor a lifetime warranty for tint on a vehicle that was purchased at Toyota of Richardson (just down the street) I can no longer recommend them to anyone. This shop used to take pride in being a 5 star service center. If I could give 0 stars I would. Toyota owners, do NOT take your vehicle here. More