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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,418 Reviews
Call Service Center (972) 201-9228

1,418 Reviews of Toyota of Richardson - Service Center

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March 16, 2024

Great customer service and professional in general. Lee is very knowledgeable with car maintenance and experience More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Toyota of Richardson responded

Thank you, Patty! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Maria Arenas, Customer Relations Manager

March 15, 2024

The service rep is a lot of help and the mechanics and tech reps seem very knowledgeable. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Villa
Report | Print
Mar 18, 2024 -

Toyota of Richardson responded

Thank you, James! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Maria Arenas, Customer Relations Manager

March 14, 2024

I purchased my car from Toyota Of Richardson in 2014. So far, I am happy with the service. More

by ceceworthington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Najera
Report | Print
March 14, 2024

I've been a service department customer for 18+ years! Lee and his team always recommend the correct work needed and get it right the first time. I like being able to work with the same service writer, be More

by DFWcommuter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 13, 2024

Oliver did an awesome job making my experience less stressful. He displayed a high level of professionalism, confidence and kept me updated till the last minute. I couldn’t ask for anything more! Thank More

by Ola
Recommend Dealer
Yes
Employees Worked With
Oliver Villa
Report | Print
Mar 13, 2024 -

Toyota of Richardson responded

Thank you, Ola! I am glad to hear our team member Oliver left a great impression. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager

March 13, 2024

I am a returning buyer of three Highlanders and well satisfied with all phases of business from the sales department all the way to the service department. And I pass this along to anyone inquiring abou More

by Eddymullins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Torbet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Phillips
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Mar 13, 2024 -

Toyota of Richardson responded

Thank you so much for the review, Eddy! The Toyota of Richardson team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

March 11, 2024

Everyone was very nice and helpful, Cassie was very attentive and explained everything really good More

by Rebeca
Recommend Dealer
Yes
Employees Worked With
Cassey Stiger
Report | Print
Mar 13, 2024 -

Toyota of Richardson responded

Thank you, Rebeca! It means a lot to us to know that our team member Cassie left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager

March 11, 2024

The service technician was bery understanding of my dilemma and helped make things happen to get my isdue resolved. The staff and facility gave me pride in counting on them to resolve the problem, The More

by Roo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Najera
Report | Print
Mar 18, 2024 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

March 11, 2024

Upon arriving, I was welcomed by a friendly representative, Oliver Villa. He is the one who helped me today. Very warm and professional. Listened to my issues and I knew he would take excellent More

by pugmick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Villa
Report | Print
Mar 18, 2024 -

Toyota of Richardson responded

I am happy to hear our team was able to help. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future service needs. --Maria Arenas, Customer Relations Manager

Mar 19, 2024 -

pugmick responded

I am always taken care of very professionally. Whenever I do decide to buy a new car, it will be there again. But I love my vehicle. Been very good and dependable. Low mileage and paid off. lol

March 09, 2024

Everyone is supper nice and supportive. The manager of service even greeted me. Love the service! Thank you! More

by calvinapplewhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Ann Allison
Report | Print
Mar 11, 2024 -

Toyota of Richardson responded

Glad we could help! Thank you for choosing Toyota of Richardson. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager

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