Back

Toyota of Richardson - Service Center

Richardson, TX

4.9
1,556 Reviews

1,556 Reviews of Toyota of Richardson - Service Center

Sort by
August 10, 2025

Easy to get a service scheduled and very friendly team. Will definitely be returning in the future. More

by DHendo314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick in the Services Department
Aug 25, 2025 -

Toyota of Richardson responded

We are elated to hear about your positive experience with our service scheduling and team. It means so much to us that you found our process straightforward and our staff welcoming. We truly appreciate customers like you who take the time to share their feedback. Your satisfaction is what drives us to maintain these high standards every day. We look forward to serving you again and providing the same excellent experience at Toyota of Richardson.

August 08, 2025

Courteous, professional, helpful. They were extremely busy but everyone kept their cool in the summer heat. I was treated as if I was the only one in line of all the cars in line wa More

by jolyn.spradlin
Recommend Dealer
Yes
Employees Worked With
Dylon
Aug 25, 2025 -

Toyota of Richardson responded

We are excited to hear about your wonderful experience with us. Your kind words about our courteous and professional service mean so much to our team. We understand that busy days can be challenging, especially in the summer heat, and we're pleased that our staff maintained their professionalism while making you feel like our top priority. It's incredibly rewarding to know that you felt you received individual attention despite the long line of vehicles. We're thrilled that you chose Toyota of Richardson and that we exceeded your expectations. Thank you for taking the time to share your positive feedback with others.

August 08, 2025

The service department made my visit go smooth. No problems and they kept me up-dated on my progress. I will recommend Toyota of Richardson in the future. More

by Suzyb1437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kelley and Mitch Burgdorf
Aug 25, 2025 -

Toyota of Richardson responded

We sincerely value your feedback about your recent service experience with us. It's wonderful to hear that our service department was able to make your visit run smoothly and kept you informed throughout the process. We understand how important clear communication is during vehicle service, and we're pleased that our team provided you with regular updates. Your willingness to recommend Toyota of Richardson means a great deal to us, and we look forward to continuing to serve you with the same level of care in the future.

August 08, 2025

Excelente atención y servicio por parte de todo el personal, continúen siempre de esa manera! More

by Victor Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Toyota of Richardson responded

We are elated to hear about your wonderful experience with our team! Your kind words about the excellent attention and service from all our staff truly make our day. We appreciate you taking the time to share your positive feedback, and we are committed to maintaining this high level of service that you experienced. Thank you for choosing Toyota of Richardson, and we look forward to serving you again in the future.

August 07, 2025

Service manager Patrick went out of the way and did excellent services. He took time to explain current vehicle conditions and recommended services. He also periodically updated vehicle's latest servic More

by Mohammad Momen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick (Lee)
Aug 22, 2025 -

Toyota of Richardson responded

Thank you for your wonderful feedback about your recent service experience with us. We are delighted to hear that our service manager provided such thorough and attentive care during your visit. It sounds like you received the kind of detailed explanations and regular updates that help make vehicle maintenance feel more transparent and manageable. We truly value customers who take the time to recognize when our team goes above and beyond to ensure excellent service. Your positive experience and kind words about our staff mean a great deal to us, and we look forward to continuing to provide you with the same high level of service in the future.

August 07, 2025

They’re working with discipline and management which I really enjoyed. I was just chilling while they were taking care of my car More

by mor.vnt.mit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Casey
Aug 22, 2025 -

Toyota of Richardson responded

We are honored to hear about your positive experience with our disciplined team and management approach. It sounds like you were able to relax and feel confident knowing your vehicle was in capable hands. We take great pride in our organized processes and professional service delivery that allows our customers to have peace of mind during their visit. Your feedback about our team's dedication to quality care means a lot to us at Toyota of Richardson. We appreciate you taking the time to share your experience and look forward to continuing to provide you with the same level of excellent service in the future.

August 06, 2025

Prompt service checkin. Explanation of the service needed. Short wait for a ride home. Reasonable time to complete the job. Notified me of vehicle ready and promptly sent so More

by nivenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Toyota of Richardson responded

Thank you for sharing your wonderful experience. We are overjoyed to hear that our service team provided you with such efficient check-in and clear communication about your vehicle's needs. It's fantastic to know that we were able to arrange transportation for you with minimal waiting time and complete your service within a reasonable timeframe. Your feedback about our prompt notification when your vehicle was ready and our quick pickup service truly means a lot to us. We appreciate your trust in our team and look forward to continuing to provide you with excellent service.

August 04, 2025

My tire pressure was low due to nail on side of tier, Toyota of Richardson spend time find same brand tire and changed it on in few hours for me without charge. I am very satisfied for their Service and More

by helendeng165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Toyota of Richardson responded

We are utterly delighted to hear about your positive experience with our tire service. It's wonderful that our team was able to quickly locate the same brand tire you needed and complete the replacement within just a few hours. We understand how important it is to get back on the road safely and efficiently when dealing with unexpected tire issues like a nail puncture. Your kind words about our friendly and fast service truly mean a lot to our entire team at Toyota of Richardson. We appreciate your trust in us and look forward to helping you with all your automotive needs in the future.

August 03, 2025

I came in with a problem that I did not know how what was going to need. I was handled by Lee and others very in an efficient and personal manner. I received the usual excellent service and results. More

by Dc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience with us. We are pleased to hear that you received efficient and personal service when you came in with an uncertain issue. It sounds like Lee and our team were able to take care of your needs and provide you with the excellent results you have come to expect from us. Your confidence in our service means everything to us, and we appreciate you taking the time to share your positive experience.

August 03, 2025

All very professional, very patient and attentive, very kind, I gladly give you back at the next opportunity. More

by cegomeze.85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Aug 22, 2025 -

Toyota of Richardson responded

We are grateful to hear about your wonderful experience with our team. Your kind words about our professional and attentive service truly mean the world to us. We understand how important patience and care are when helping our customers, and we are thrilled that you felt valued throughout your visit. Thank you for taking the time to share your positive experience, and we look forward to serving you again in the future.

...
5
...