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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,276 Reviews
Call Service Center (972) 201-9228

1,276 Reviews of Toyota of Richardson - Service Center

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December 05, 2024

Wonderful experience at your service department, every advisor was very helpful and lobby is looking great. More

by Carlos A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Villa
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Dec 06, 2024 -

Toyota of Richardson responded

Thank you for sharing your positive experience! We're thrilled to hear that our service team was able to assist you and that you enjoyed the updated lobby. We always aim to provide excellent service and a comfortable environment for our customers. We look forward to welcoming you back for any future service needs!

December 05, 2024

Brandon was amazing! He is the best advisor I've ever met since having multiple Toyota vehicles over 20 years. I truly appreciate his honesty and willingness to educate m More

by alandathomas75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Phillips
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Dec 09, 2024 -

Toyota of Richardson responded

Thank you so much for your kind words! We’re thrilled to hear that Brandon provided you with such outstanding service and that his honesty and knowledge made a difference. It’s always great to hear that our customers feel educated and well taken care of, and we’ll be sure to pass along your compliments to Brandon. We truly appreciate your feedback and agree that his level of service sets a great example. If you need anything else in the future, don’t hesitate to reach out. We look forward to serving you again!

December 04, 2024

I very much impressed with the communication and clarity of what was being done to my Highlander More

by rsherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Dec 06, 2024 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We're so glad to hear that you were impressed with the communication and clarity regarding the service on your Highlander. Our team strives to keep our customers informed every step of the way, and it's great to know that it made a positive impact on your experience. We appreciate your trust and look forward to serving you again!

December 04, 2024

Ryan was courteous and listened to what I had to say. Said that it would take one and one half and it took right at that time. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Swanson
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Dec 06, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that Ryan was attentive to your needs and that the service was completed on time. We appreciate your feedback and look forward to serving you again in the future!

December 03, 2024

Very good service Eduardo explained to me very well everything that needed to be done to my truck. Thank you. More

by maricela Barajas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Barrera
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Dec 05, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're so glad to hear that Eduardo provided excellent service and took the time to explain everything about your truck. We truly appreciate your feedback and look forward to assisting you again in the future!

December 03, 2024

My service e person Lee is always friendly and helpful when I bring my vehicle in for service or occasional repair. I've been taking my vehicle to Toyota of Richardson for 9 years. More

by Mitch F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that Lee has consistently provided you with friendly and helpful service over the years. We truly appreciate your loyalty for the past 9 years. If there's anything else we can assist with, don't hesitate to reach out!

December 03, 2024

Excellent service, purchased my RAV4 from them in 2022 and have enjoyed every visit for service. More

by Chrismc1322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonito Najera
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Dec 06, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that you've had excellent experiences with both your RAV4 purchase and your service visits. It’s always a pleasure to continue serving you, and we appreciate your loyalty. If there’s ever anything you need or any way we can assist you in the future, please don’t hesitate to reach out. We look forward to your next visit!

December 03, 2024

Courteous service, thorough review of vehicle history and what service vehicle needed. Efficient, affordable and expedient service. Waiting area clean and comfortable. More

by Preston Weaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harris
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Dec 06, 2024 -

Toyota of Richardson responded

Thank you for taking the time to share your experience! We're so glad to hear that you received courteous and thorough service, and that our team efficiently reviewed your vehicle’s history and service needs. It's great to know that you found our waiting area clean and comfortable as well. We appreciate your feedback and look forward to continuing to provide you with excellent service in the future. If you need anything else, please feel free to reach out!

December 02, 2024

Thank you for your support and on time help . See you next service time. Happy holidays More

by tsigeyohans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dexter Tchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Obazee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amine El Harchaoui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ezzie A
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Toyota of Richardson responded

You're very welcome! We're so glad we could assist you, and we appreciate your kind words. Wishing you a wonderful holiday season, and we look forward to seeing you next time for your service!

December 02, 2024

15 word Helpful Informative No long wait time Clean Respectable Happy A B C D More

by cheater1354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan swanson
Report | Print
Dec 04, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience! We're thrilled to hear that you found our team helpful, informative, and efficient. We strive to provide a clean and respectful environment, and we're glad we met your expectations. We look forward to seeing you again!

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