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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,417 Reviews

1,417 Reviews of Toyota of Richardson - Service Center

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August 09, 2024

Fantastic Mr. Gerard worthy was very professional, friendly and very knowledgeable. Excellent great customer service. More

by Scwingo12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard worthy
Aug 15, 2024 -

Toyota of Richardson responded

Thank you for the fantastic review! We're delighted to hear that Gerard provided you with professional, friendly, and knowledgeable service. We pride ourselves on delivering excellent customer service, and it's great to know Gerard exceeded your expectations. If you need anything else, we're here to help!

August 08, 2024

Service advisors are friendly and helpful. Make sure they know your car's history before letting them recommend services; it shouldn't be based solely on your car's mileage. It can feel chaoti More

by jeffrey.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Villa
Aug 15, 2024 -

Toyota of Richardson responded

Thank you for your feedback! We're glad to hear that you found our service advisors friendly and helpful. We appreciate your suggestion about ensuring they know your car's history before making recommendations—it's important for us to provide personalized service. While the service center can be busy, we're happy to assist and make sure your experience is smooth. If you need anything else, don't hesitate to reach out!

August 07, 2024

Clean, fast and professional. I have been coming to this dealership for my Sienna for the last 7 years. They always provide great service. More

by beitian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Aug 15, 2024 -

Toyota of Richardson responded

Thank you for being a loyal customer for the past 7 years! We're thrilled to hear that you've consistently received clean, fast, and professional service for your Sienna. Your continued trust means a lot to us, and we're committed to maintaining the high level of service you expect. If you need anything else, we're here to help!

August 06, 2024

Excellent service dept. First time there and Jared was very kind and knowledgeable. I will ask for him when I have my car serviced. More

by Lonita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Aug 15, 2024 -

Toyota of Richardson responded

Thank you for the wonderful review! We’re thrilled to hear that your first experience with our service department was excellent and that Jared made such a positive impression. We’ll be sure to pass along your kind words to him. We look forward to assisting you again and making sure your future visits are just as great!

August 03, 2024

Service was quick and shuttle service were very friendly dropping me off and picking me up. More

by mrs.mendoza80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Aug 15, 2024 -

Toyota of Richardson responded

Thank you for your review! We’re pleased to hear that your service was quick and that our shuttle service team provided a friendly experience. If you need anything else or have any questions, feel free to reach out. We look forward to assisting you again!

August 02, 2024

Fast and prompt service. Answer questions with patient and good information. Very helpful. I do hope the whole service will be more upfront instead when we arrive only for ti More

by petey.feng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Toyota of Richardson responded

Thank you for your feedback! We're glad to hear that you received fast and prompt service, and that our team was helpful and patient in answering your questions. We appreciate your suggestion about being more upfront with service recommendations, and we'll work on improving that experience for our customers. Your input is valuable to us, and we look forward to making your next visit even better!

July 31, 2024

My Service Advisor Michael Angel Albiso was very helpful in advising me about the services my car needed. He was very knowledgeable, professional, and pleasant to work with. More

by Crystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Angel Albiso
July 31, 2024

We have been coming to this dealership since we purchased our first Camry in 1996. Always received excellent service. Thank you. More

by Wordsnroses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2024

My experience here was amazing! I was helped by Justin, and he was very professional and knowledgeable and helped me with answering all of my questions. He was very spoken on what’s More

by AJAY G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
July 27, 2024

Toyota of Richardson service is the greatest. They always do such a quick and thorough job. Lee Schuster is our advisor and he always takes excellent care of us and our vehicles. More

by rwawood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Waleed Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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