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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,278 Reviews
Call Service Center (972) 201-9228

1,278 Reviews of Toyota of Richardson - Service Center

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September 28, 2024

The dealership is near by so it’s convenient. I’ve bought 5 vehicles from them & each time have been satisfactory. More

by Gama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Toyota of Richardson responded

Thank you for your continued trust in us! We’re glad to hear that our convenient location and service have met your expectations over the years. We appreciate your loyalty and look forward to assisting you with your future vehicle needs!

September 28, 2024

Justin was very professional and kept me informed about the part delay and got my car back as promised. More

by Paula
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue.
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Sep 30, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're glad to hear that Justin provided you with professional service and kept you informed throughout the process. We appreciate your patience regarding the part delay and are happy that we could get your car back to you as promised. If you need anything else, feel free to reach out!

September 25, 2024

Lee is the best. Making me want to buy a new Toyota because I know he would be my service person More

by Powenstx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Toyota of Richardson responded

Thank you for your glowing review! We’re thrilled to hear that Lee has made such a positive impression on you. His dedication to excellent service is truly appreciated, and we’re glad to know he’s inspiring you to consider a new Toyota. We look forward to assisting you with your purchase and continuing to provide you with exceptional service!

September 25, 2024

I have been going taking my car there for years. I always get great service. More

by Red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Toyota of Richardson responded

Thank you for your loyalty and for sharing your positive experience with us! We're delighted to hear that you've consistently received great service over the years. We look forward to continuing to serve you and your vehicle in the future!

September 24, 2024

I get excellent service @ Toyota Richardson from my service manager Brandon Philllips! He’s the best service manager I have ever worked with at any dealership- straightforward, attentive and knowledge More

by sachs500x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon pbillipd
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Sep 25, 2024 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We're thrilled to hear that Brandon has provided you with excellent service and has stood out as the best service manager you've worked with. His straightforward, attentive, and knowledgeable approach truly makes a difference. We appreciate your trust in us and look forward to continuing to provide you with exceptional service!

September 24, 2024

We leased 5 cars in 6 years at this dealership and it’s always a pleasure to come and to recommend friends to go there because I know we can trust their advice and work ethic. In addition, the service cent More

by catpetit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Torbet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Clark manager of the dealership is rated 10 stars
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Sep 26, 2024 -

Toyota of Richardson responded

Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience leasing cars with us over the years. Building trust with our customers and providing a welcoming environment for everyone, including your furry friends, is our top priority. We truly appreciate your recommendations and look forward to continuing to serve you and your dog in the future!

September 23, 2024

Lee is always a pleasure to work with. I appreciate his professionalism and caring attitude. More

by weilstan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Toyota of Richardson responded

Thank you for your wonderful review! We're thrilled to hear that working with Lee has been such a positive experience for you. His professionalism and caring attitude are truly appreciated, and we’re glad to have him on our team. We look forward to serving you again soon!

September 21, 2024

Un excelente servicio muy profesionales y una calidad humana espectacular!!!! Un servicio muy bueno gracias por emplear personal de excelente calidad humana More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny valencia
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Sep 23, 2024 -

Toyota of Richardson responded

¡Gracias por sus maravillosos comentarios! Nos complace saber que recibió un servicio excelente y que nuestro personal fue profesional y atento. Estamos orgullosos de nuestro equipo y sus amables palabras nos motivan a seguir brindándole la mejor experiencia posible. ¡Esperamos poder atenderlo nuevamente!

September 21, 2024

Very nice toyota car service. convinient location and good customer service. Experience and knowledgeable employees providing satisfactory service. More

by Bmps86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Name I fergot
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Sep 23, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're glad to hear you had a positive experience with our service team. Our convenient location and knowledgeable staff are here to ensure you receive the best care for your vehicle. We look forward to serving you again!

September 20, 2024

Great service. It the reason I changed Faron Nissan to Toyota. Brandon is an excellent service advisor More

by rmansell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Sep 23, 2024 -

Toyota of Richardson responded

Thank you for your feedback! We’re delighted to hear that you had great service and that Brandon made such a positive impact as your service advisor. We’re thrilled to welcome you to the Toyota family! We appreciate your support and look forward to serving you again in the future!

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