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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,278 Reviews
Call Service Center (972) 201-9228

1,278 Reviews of Toyota of Richardson - Service Center

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October 09, 2024

My service advisor Lee explained what my repairs would cost and how long it would take so I was prepared for a 2 day service. He checked me in with no delay and texted me when repairs were completed, Th More

by Naturedoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that Lee provided excellent service by keeping you informed about the repair costs and timeline. It's great to know that everything was smooth and timely, and we appreciate your kind words. If you need anything in the future, don't hesitate to reach out!

October 08, 2024

Got great service and really appreciated that they explained everything and were super nice and helpful More

by BlaneT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard
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Oct 10, 2024 -

Toyota of Richardson responded

Thank you for your wonderful review! We're delighted to hear that you received great service and that our team was able to explain everything clearly. Providing helpful and friendly assistance is what we aim for. We look forward to serving you again in the future!

October 06, 2024

It was a very quick and professional service. I was given an accurate wait time and my expectations were clear. I appreciated the run through of what my service would include and the overall expe More

by samia.mc7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel from the Service Department
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Oct 09, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience! We're delighted to hear that you received quick and professional service, with clear communication and accurate expectations. It’s great to know that the team kept you informed throughout the process. We look forward to serving you again!

October 06, 2024

Toyota of Richadson has excellent service Department. Oliver and the technicians did a great job on my Prius maintenance. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Villa
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Oct 09, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that Oliver and our technicians provided excellent service during your Prius maintenance. Our team strives to deliver the best possible experience for our customers, and your feedback reaffirms our efforts. We look forward to serving you again in the future!

October 05, 2024

Mr Oliver was attentive ! He took the time to introduce himself place was clean Thank you More

by Cortezkaren826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver
Report | Print
Oct 09, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that Oliver provided attentive service and made a positive impression during your visit. We pride ourselves on maintaining a clean and welcoming environment. If you need anything else or have further questions, feel free to reach out. We look forward to seeing you again!

October 05, 2024

As always , Lee S. Takes care of us. He treats us like family! This is the only place we take our vehicles to get service and we have 6 Toyota vehicles in our family! More

by glenna.pollett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Torbet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Toyota of Richardson responded

Thank you for your wonderful review! We’re thrilled to hear that Lee consistently takes great care of you and your family. Treating our customers like family is our goal, and it’s fantastic to know that you trust us with all your Toyota vehicles. We truly appreciate your loyalty and look forward to continuing to serve you!

October 05, 2024

I really appreciate form Toyota richardson they have very good service and very management I really like it More

by hidayatullahkhan414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our team. Providing excellent service and management is our priority, and it's rewarding to know that you appreciate our efforts. We look forward to serving you again in the future!

October 04, 2024

Great customer service! Fast, honest and reliable. Lee Schuster is the best, most experienced advisor anywhere! More

by TM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with us. Lee truly goes above and beyond, and we’re glad to know you appreciate his expertise and dedication. We look forward to serving you again soon!

October 04, 2024

My Service Adviser was professional, but patient and helpful, as I was lethargic this morning only, for some reason. More

by Erutua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
809 Easy Neesome
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Oct 08, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience! We’re glad to hear that your Service Adviser was professional, patient, and helpful, especially when you needed it most. Providing excellent customer service is our priority, and we appreciate your feedback. If there’s anything else we can assist you with, please let us know!

October 04, 2024

It was great customer service. Service was completed on time. Explanation was given for job done. Thank you More

by Asternaffe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We’re glad to hear you had a great experience with our customer service and that your service was completed on time. We appreciate your feedback and look forward to assisting you again!

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