Toyota of Richardson - Service Center

I have been a customer of this dealership for approx. 10 years. Lee Schuster has been my service advisor for the past 8 years. I have always been very pleased with Lee. He is courteous, efficient, reliabl years. Lee Schuster has been my service advisor for the past 8 years. I have always been very pleased with Lee. He is courteous, efficient, reliable and professional. Lee Schuster and the service dept. is what keeps me coming back to this dealership. More

Mr. Bryan was extremely helpful and offered suggestions that were greatly appreciated. The price of the tire was very reasonable and I was in and out in a short period of time. R. Nye that were greatly appreciated. The price of the tire was very reasonable and I was in and out in a short period of time. R. Nye More

Hands down this is the best, most friendly, most efficient car service department around! I have been here four times now and you exceed my expectations every time. Truly an example of outstanding efficient car service department around! I have been here four times now and you exceed my expectations every time. Truly an example of outstanding customer service! I can't say enough about it! More

I'be been a Toyota customer for over 5 years now, and while most service advisors are nice & knowledgeable, none of them comes close to Jeremiah Chapman. Recently, I took my car for service for a "win while most service advisors are nice & knowledgeable, none of them comes close to Jeremiah Chapman. Recently, I took my car for service for a "wind noise" and to remove some glue that was on the door frame left by Spencer's teamingn the driver side, the first service advisor (Spencer) who I attempted to resolve the issue, left my car with more problems than before and returned my car dirty and with the same issues I has before. Out of frustration,.I contacted the GM at the dealership, who refer me to the service manager, when arriving I could not locate the service manager, but lucky for me I had the chance of meeting Jeremi, he listened to my concerns and quickly took noticed of what the issue was and what was causing it. I left my car day and picked it up next day, now my car is running and looks like it has just been out of the factory, so if you ever have any service issues, contact him, and I'm confident, he will take care of it! More

When purchasing my vehicle, Sam Mansfield very good and had patience with me. Ray Reyes in finance was very accommodating. Recently had my first service done. Jeremy Chapman very helpful. had patience with me. Ray Reyes in finance was very accommodating. Recently had my first service done. Jeremy Chapman very helpful. More

Great service.....but rather frustrating that we found ourselves requiring repair of our new 2012 Highlander when it still had fewer than 1,000 miles. So notwithstanding that annoying inconvenience - iss ourselves requiring repair of our new 2012 Highlander when it still had fewer than 1,000 miles. So notwithstanding that annoying inconvenience - issues resolved with professionalism. More

I was promptly greeted by my service advisor . I came in for my car's 30,000 mile service and was informed clearly what maintenance work would be completed . The price estimate was almost the same as the am for my car's 30,000 mile service and was informed clearly what maintenance work would be completed . The price estimate was almost the same as the amount that I paid for the work done .Some other work was also completed at no cost to me .My car was ready in the time expected and I am pleased with my experience at the dealership and interaction with each employee there . They do good work . More

Friendly service, prompt and reasonable pricing, on time delivery and good car wash performance. Service advisor was informed of customer needs and required service interval. In my opinion a better se delivery and good car wash performance. Service advisor was informed of customer needs and required service interval. In my opinion a better service experience in Dallas metroplex More

I purchased my car (new Toyota Camry 2010) from this dealership a couple of years ago. I felt like that was a good experience, and I come back for all my car needs. My battery died suddenly (doesn’t alw dealership a couple of years ago. I felt like that was a good experience, and I come back for all my car needs. My battery died suddenly (doesn’t always?), I called the dealership in a panic and received very friendly, prompt excellent service. I don’t know much about cars, and I feel like I can always rely on the people working at this dealership. Thank you More

So very bad! Why? Because the guy that was helping me; although always polite and attentive took off for lunch and left me hanging. A younger gentleman who worked at the desk next to his (didn’t get his although always polite and attentive took off for lunch and left me hanging. A younger gentleman who worked at the desk next to his (didn’t get his name) asked if he could help – he went back and checked on my car – came back and yep… sure enough it was done and was just getting in the line to washed and moved to the front. And sure enough – 15 minutes later my car was pulled up and he was gone. It sat there another 15 minutes till someone named “Marty” took car of it… He helped me out big time. Two hours to get two keys made – totally horrible service. Totally. (1) it took to long to do something so simple (2) my original attendant (Scott), although courteous, yes … took off for lunch without checking on my car… I was wandering around that place – pacing around with nobody willing to help until FINALLY, (as mentioned above) someone took notice. Horrible service! There has got to be a better place to get my car serviced! I will NEVER go back to that place again. Lastly, get this … I got two keys made for my car and it cost $250 !! haha … give me a break! This place is a total RIP OFF ! More