Toyota of Richardson - Service Center

I am someone who has used the same "Mom and Pop" repair place for most of my life. Unfortunately, a move across the Metroplex made that small shop a good 60 miles away and clearly not a conveni Pop" repair place for most of my life. Unfortunately, a move across the Metroplex made that small shop a good 60 miles away and clearly not a convenient choice. After a few less-than-stellar incidents with some chain repair places, I decided to go to Toyota of Richardson. Wow- I was very impressed with their service and professionalism. And their prices were quite competitive with other repair places (I checked!). And Scott, the service adviser I dealt with, is such a pleasure to deal with. Their service (at least that which I have had done) has been fast and well priced, and they open early and stay open late, which is a huge plus for those of us who work long -and often irregular- hours. All in all, I would give Toyota of Richardson an A+++! More

This dealership has always been prompt and courteous when I have taken my car in for service. I also purchased my car at this dealership and was pleased with that experience as well. The staff is knowledge I have taken my car in for service. I also purchased my car at this dealership and was pleased with that experience as well. The staff is knowledgeable and friendly. This dealership has provided great customer service! I choose to drive a little bit further to this dealership (there are other Toyota dealerships closer to where I live) because of the great experiences I have had at Toyota of Richardson! More

I have been a customer of this dealership for approx. 10 years. Lee Schuster has been my service advisor for the past 8 years. I have always been very pleased with Lee. He is courteous, efficient, reliabl years. Lee Schuster has been my service advisor for the past 8 years. I have always been very pleased with Lee. He is courteous, efficient, reliable and professional. Lee Schuster and the service dept. is what keeps me coming back to this dealership. More

Mr. Bryan was extremely helpful and offered suggestions that were greatly appreciated. The price of the tire was very reasonable and I was in and out in a short period of time. R. Nye that were greatly appreciated. The price of the tire was very reasonable and I was in and out in a short period of time. R. Nye More

Hands down this is the best, most friendly, most efficient car service department around! I have been here four times now and you exceed my expectations every time. Truly an example of outstanding efficient car service department around! I have been here four times now and you exceed my expectations every time. Truly an example of outstanding customer service! I can't say enough about it! More

I'be been a Toyota customer for over 5 years now, and while most service advisors are nice & knowledgeable, none of them comes close to Jeremiah Chapman. Recently, I took my car for service for a "win while most service advisors are nice & knowledgeable, none of them comes close to Jeremiah Chapman. Recently, I took my car for service for a "wind noise" and to remove some glue that was on the door frame left by Spencer's teamingn the driver side, the first service advisor (Spencer) who I attempted to resolve the issue, left my car with more problems than before and returned my car dirty and with the same issues I has before. Out of frustration,.I contacted the GM at the dealership, who refer me to the service manager, when arriving I could not locate the service manager, but lucky for me I had the chance of meeting Jeremi, he listened to my concerns and quickly took noticed of what the issue was and what was causing it. I left my car day and picked it up next day, now my car is running and looks like it has just been out of the factory, so if you ever have any service issues, contact him, and I'm confident, he will take care of it! More

When purchasing my vehicle, Sam Mansfield very good and had patience with me. Ray Reyes in finance was very accommodating. Recently had my first service done. Jeremy Chapman very helpful. had patience with me. Ray Reyes in finance was very accommodating. Recently had my first service done. Jeremy Chapman very helpful. More

Great service.....but rather frustrating that we found ourselves requiring repair of our new 2012 Highlander when it still had fewer than 1,000 miles. So notwithstanding that annoying inconvenience - iss ourselves requiring repair of our new 2012 Highlander when it still had fewer than 1,000 miles. So notwithstanding that annoying inconvenience - issues resolved with professionalism. More

I was promptly greeted by my service advisor . I came in for my car's 30,000 mile service and was informed clearly what maintenance work would be completed . The price estimate was almost the same as the am for my car's 30,000 mile service and was informed clearly what maintenance work would be completed . The price estimate was almost the same as the amount that I paid for the work done .Some other work was also completed at no cost to me .My car was ready in the time expected and I am pleased with my experience at the dealership and interaction with each employee there . They do good work . More

Friendly service, prompt and reasonable pricing, on time delivery and good car wash performance. Service advisor was informed of customer needs and required service interval. In my opinion a better se delivery and good car wash performance. Service advisor was informed of customer needs and required service interval. In my opinion a better service experience in Dallas metroplex More