Toyota of Richardson - Service Center

I had to have my car towed and was not sure what was wrong with it. The car arrived about 10:30 am and within an hour Matt Grier was calling me with their assessment. On top of everything else I was s wrong with it. The car arrived about 10:30 am and within an hour Matt Grier was calling me with their assessment. On top of everything else I was strapped for cash so Matt worked with my budget and made sure the most critical items were repaired in order to get the car up and running safely. They were able to repair my car in less than 24 hours. Matt also gave me a copy of their estimate when I picked up my car so I would know exactly which repairs were done and which ones still needed to be done. And on top of all this, with no prompting from me, Matt replaced a broken knob on my A/C Heating controls for no charge. This may seem like a small thing BUT that broken knob had been driving me crazy!!! More

I took my car in for an oil change, inspection sticker and general checkup. I always feel comfortable going to Toyota of Richardson because they've never tried to rip me off by doing unnecessary work. The and general checkup. I always feel comfortable going to Toyota of Richardson because they've never tried to rip me off by doing unnecessary work. They've always gotten the work done in a reasonable amount of time and provided transportation to and from my home. More

Scheduled my car immediately for this recall repair. Was able to pick my car up in 2 hours with no inconvenience. Advisor was very courteous and expedited the scheduling of my car for repair. The check out able to pick my car up in 2 hours with no inconvenience. Advisor was very courteous and expedited the scheduling of my car for repair. The check out process was very efficient and took a minimum of time. More

01-25-2011 I brought in my 2009 Tacoma truck to Toyota 01-25-2011 I brought in my 2009 Tacoma truck to Toyota of Richardson today to have the 60,000 mile factory service performed. I called the Service M 01-25-2011 I brought in my 2009 Tacoma truck to Toyota of Richardson today to have the 60,000 mile factory service performed. I called the Service Manager James Holloman at 2:00 today and he said to have the vehicle in by 3:00 and he'd have it done by 5:30. The truck was done at 5:00pm and the dealer even washed the truck! It was a great experience and I was treated very nicely. I have been going to this dealership for the past 10 years and I have ALWAYS had great experiences! They are fast, efficient and I feel that they always take care of me and are honest and straight-forward. I am a life-long customer! Thanks for the great service, "I'll be back!" More

Lee Schuster ssisted me with minor problem with 2010 Cambry - ordered the parts needed, called me promtply after they arrived, helped me with rental car, and checked me out after service completed!Lee w Cambry - ordered the parts needed, called me promtply after they arrived, helped me with rental car, and checked me out after service completed!Lee was always asking if any questions to be answered or concerns. More

Took my car in for routine oil change, tire rotation, inspection. Was told car would not pass inspection because of tires. (I only have 39,000 miles) I take my car in every 3 months for oil change and inspection. Was told car would not pass inspection because of tires. (I only have 39,000 miles) I take my car in every 3 months for oil change and rotation. I did not agree with Mickey (service advisor). I picked my car up and took in to a random Kwik Lube in Plano where it passed immediately. I asked the mechanic to show me what Toyota was talking about and he said I had plenty of tread. I returned to Toyota of Richardson where I spoke to the Service Manager James Holloman. I asked him to look at my tires and he agreed I did not need new tires. He called the lie they had told me a "MISTAKE." So, the 4 new tires they wanted to sell me and the bold face lie was a "MISTAKE." WOW....Ladies, re-think your visit to this dealership for repairs. We need to trust what we are being told and if they will lie about tires, what is next? Expensive work that is what is next. Get a second opinion and be educated as much as possible about your car. A very unsatisfied customer with Toyota of Richardson. Debbie Tafelski More

I was very happy with Toyota of Richardson. Eveything was explained and the work was done on time. I had (2) recalls that were done to my 2009 Camry. The guy that worked with me was very nice and profes was explained and the work was done on time. I had (2) recalls that were done to my 2009 Camry. The guy that worked with me was very nice and professional. I'd definately recommend this dealership!! More

NEVER purchase an auto from here. In sum, I purchased NEVER purchase an auto from here. In sum, I purchased an Avalon and with less than 7,000 miles the engine was full of sludge. Toyota of Richardson NEVER purchase an auto from here. In sum, I purchased an Avalon and with less than 7,000 miles the engine was full of sludge. Toyota of Richardson would not honor it under warranty, claimed I did not change the oil. I'm not an idiot and did change the oil and produced proof of such. They said "I don't care if you did or not, that is not our problem." When I pursued the matter, the owner told me to go away in a not so nice manner. A few weeks later in the USA Today there was a big article about Toyota admitting it had a sludge problem, yet the owner was still acting like the loser he is and would not apologize nor repair my auto. At this time I would not trust them to do so. Toyota USA had me take it to another shop and Toyota paid for the repair. Toyota is fine, this dealership is owned by an unethical individual. -Charles More

Car stalled on the freeway, turns out it was just a loose air flow sensor (screws somehow disappeared). Rather than just putting in a couple of new screws and charging me $25 (or some other nominal amount), air flow sensor (screws somehow disappeared). Rather than just putting in a couple of new screws and charging me $25 (or some other nominal amount), they called me and told me I should take it to the dealership that installed the cold air intake I had (who apparently did so without including all the necessary screws). I drove the car home, and when I opened the hood to put in a couple of screws myself, found the sensor taped to the xxxxx air intake -- electrical tape wound around and around. I understand they can't work for free, but how hard would it have been just to replace a couple of screws? More

My wife took her Prius here for a 15,000 mile maintenance. We asked for the 15,000 mile maintenance assuming it would be what is outlined in the maintenance manual: oil change, rotate tires, ins maintenance. We asked for the 15,000 mile maintenance assuming it would be what is outlined in the maintenance manual: oil change, rotate tires, inspect joints and bearings. I was told this was $400 which floored me, but I assumed I had no choice if I wanted to keep the warranty. When we go to pick the car up, in addition to what the manual recommends, they had also sold us: cabin air filter, fuel injection flush (???), oil conditioner, and a new set of wiper blades. I asked for none of this stuff. Now I know when I take it in that "15000 mile maintenance" is not a term I should use- I need to specify exactly what I want. But, I will not be doing business with this dealership again. My sales experience was equally bad - in short, we made a deal on a car they were to get on dealer trade - when I go to make the purchase, the price is different than what we agreed on - they added for window tinting and underbody protection, etc... ended up making a deal with them anyways because we liked the car and the tax rebate was about to expire. I suggest staying away from this dealership. More