Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Toyota of Richardson - Service Center
Richardson, TX
1,429 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,429 Reviews of Toyota of Richardson - Service Center
Sort by
July 15, 2016
Great Service advisor I have my Rav 4 repaired at Toyota of Richardson since 2007 and have great service on every repair and service. Vehicle is always ready when promised I have my Rav 4 repaired at Toyota of Richardson since 2007 and have great service on every repair and service. Vehicle is always ready when promised. They will take you to work or home and pick you when service is complete. Everyone is very professional and helpful; I recommend Toyota of Richardson very highly More
by marge
Employees Worked With
Kyle Herd Service Advisor, Alan Bostley
June 19, 2016
great customer service. My throat was sore, and I began to cough while explaining why I was there. The service advisor ran and got me a bottle of water in about 15 seconds, My throat was sore, and I began to cough while explaining why I was there. The service advisor ran and got me a bottle of water in about 15 seconds, and made certain I was ok before we continued. Genuine concern. Love these guys! And they always wash your car! More
by mycarlisle
Employees Worked With
Kyle Herd
June 09, 2016
Great Customer Service Edward was my POC when visiting, I was needing my tires rotated and oil change so I just drove up, he let me know how long the wait would be and I was Edward was my POC when visiting, I was needing my tires rotated and oil change so I just drove up, he let me know how long the wait would be and I was a little pressed for time so I wasn't able to stay but he did let me know that I could make an appointment so that way I don't have to wait so long lets just say they had me in and out in about an 1hr10min I like that kind of speedy service!! Great job on letting me know what to expect when I come in next that way I can plan accordingly. Very nice and upbeat I like that!! More
by No Time To Wait
Employees Worked With
Edward Rogner
May 20, 2016
The service is real great i drive 40 miles for the service i outstanding service thank you Alan Bostley I drive 40 miles to get this service done I live in Duncanville but bought the truck at your place . thanks outstanding service thank you Alan Bostley I drive 40 miles to get this service done I live in Duncanville but bought the truck at your place . thanks More
by colton
Employees Worked With
Alan Bostley
April 12, 2016
Service Experience Toyota of Richardson's Service and Body shop have been performing excellent work on my vehicles for 30 plus years. I've owned 4 Toyota's & I've been t Toyota of Richardson's Service and Body shop have been performing excellent work on my vehicles for 30 plus years. I've owned 4 Toyota's & I've been to many other shops (because I travel for my work) but I don't ever worry about any repairs when I leave my vehicles with Toyota of Richardson. Great personnel with exceptional service & who really care. More
by Kenneth Terjak
Employees Worked With
Steve Miller, James Holloman, Jeremi Chapman
April 01, 2016
Beyond Excellent Service The service at Toyota of Richardson is exceptional! There was no waiting for the shuttle service and follow up is immediate. Thank You Toyota of Richa The service at Toyota of Richardson is exceptional! There was no waiting for the shuttle service and follow up is immediate. Thank You Toyota of Richardson! More
by A Williams, Dallas
Employees Worked With
Alan Bostley
March 28, 2016
GREAT SERVICE! Toyota of Richardson has been my choice of Dealership for nearly 20 years. Every car I lease has been handled by Dwayne Dorsey. I use the Toyota of Toyota of Richardson has been my choice of Dealership for nearly 20 years. Every car I lease has been handled by Dwayne Dorsey. I use the Toyota of Richardson Service Department because when you drive up, they have on their "Sprint" shoes. We are always busy, and time is valuable. They service my vehicle in record time. If they are unable to finish it while I am there, I am furnished a ride to work and a call when the service is complete. If I need, they will even pick me up and take me to my car. Great service, great people. More
by CLA in Plano
Employees Worked With
Steve Miller was the associate this time but I will have to say, they are all very professional and respectful.
March 21, 2016
"Excellent experience work Guaranteed!" I ALWAYS GET TREATED WELL. ALAN BOSTLEY IS A GREAT SERVICE ADVISOR. I ALWAYS FEEL HE UNDERSTANDS MY NEEDS AND NEVER TRIES TO SELL ME SOMETHING I DO NO I ALWAYS GET TREATED WELL. ALAN BOSTLEY IS A GREAT SERVICE ADVISOR. I ALWAYS FEEL HE UNDERSTANDS MY NEEDS AND NEVER TRIES TO SELL ME SOMETHING I DO NOT NEED. I AM VERY PLEASED WITH HIM AND THE TREATMENT AND SERVICE I GET. More
by Lori H.
Employees Worked With
Alan Bostley
March 13, 2016
ONE YEAR later and still no information on repairs I started a Toyota recall inspection for a design flaw on an engine for my RAV4 over a year ago. The engine was tested for excessive oil consumption a I started a Toyota recall inspection for a design flaw on an engine for my RAV4 over a year ago. The engine was tested for excessive oil consumption and was classified to be in the group to have the engine block replaced under Toyota's recall directive. Today, one year later, I am still waiting to be informed the replacement block has arrived. I have called and emailed the dealerships numerous times. I also called Toyota Corporation for information and assistance. They each denied any accountability and point the finger at each other. After over six months of their complete denial, I got so frustrated I quit calling them. Last week I received an email from Toyota of Richardson to bring in my RAV4 for regular scheduled maintenance. That prompted me to make another call to the dealership. And guess what ALL the managers were out at a Toyota Conference and would not return to the dealership until the following Monday. In the process of being bounced around on the phone only to find out no manager was available to help me, I spoke to few employees in the service department. The bottom line is, I was told the replacement block from my RAV4 should have taken no more than TWO WEEKS to arrive after an order was placed. But here I am waiting over 52 weeks and still no one has a clue when my replacement block will available. I have owned a Toyota for every year since 1980. Unfortunately Toyota and their dealerships have a continued record of declining reliability in that time period. Their once impeccable reputation now sports 18 recalls on my model year RAV4 alone. Over that time they have turned me, a once loyal and outspoken supporter, into a disappointed and disdained consumer. This currant event is the final nail into my blind enthusiasm for Toyota products and their customer service!!! More
by Joeski
Employees Worked With
Derick Ezell, Robin Brooks
March 05, 2016
Body shop SUPER.. Great Job !! I have needed the services of the body shop twice and they all did a marvelous job restoring my Sienna minivan back to excellent conditi Great Job !! I have needed the services of the body shop twice and they all did a marvelous job restoring my Sienna minivan back to excellent condition. Thank You!! More
by Elmer
Employees Worked With
