Toyota of Richardson - Service Center

I switched from Toyota of Plano to Toyota of Richardson because of Randy George. Randy was my 1st service writer back in 2001 at Toyota of Plano. When he left I was given DK who has since moved to a dealer because of Randy George. Randy was my 1st service writer back in 2001 at Toyota of Plano. When he left I was given DK who has since moved to a dealer in McKinney. Randy has always made me feel welcome and my service was completed in the time stated. Toyota of Richardson is a very friendly dealership and I would recommend this to dealer to my friends and family. More

I brought my Rav4 in for a brake job. It was my second time in for this issue. I was hearing terrible squealing and clunking sounds. After the first time, I was told nothing was wrong with my RAV4. I w time in for this issue. I was hearing terrible squealing and clunking sounds. After the first time, I was told nothing was wrong with my RAV4. I was told that some SUV's make this noise when it brakes. Really? That stinks! Then I had my father in law take a look. He used to be a technician. He diagnosed the problem and said that I needed a brake job. I took the car back to have the brake job. When I first arrived, at 10:30, I was told that a diagnostic would have to run to determine if indeed I needed a brake job. At 11:30, I went to see the Associate. He had left for lunch at 11:15 and his handwritten sign on his desk indicated that he wouldn't return until 12:15. Sigh. I was then approached my another associate who researched my car and said it would be another 15 minutes. Really? Finally, at 12:00 (an hour and a half after I initially arrived) I was told absolutely nothing was wrong with my car. I was told that the technician had even driven my car and couldn't hear the noises that I was hearing...maybe it was just how I was driving. Trusting my father in law I said please change the brakes anyway or let me drive with the technician. The technician also said maybe it was how I drove. Really? Well, my husband, father in law, and a brother had all driven the car heaing the noise. I took the technician out and within seconds I was able to reproduce the sounds. He then said that my brakes were at a 4 and there was glazing on the rutters. Gee I suppose my father in law was correct. That was yesterday. I heard absolutely no terrible noises while braking today. Ahhhh..... More

From the moment I drove up to get my Rav 4 serviced, Randy was right there with a smile on his face greeting me. He explained what would need to be done, when the expected finish time would be, and tha Randy was right there with a smile on his face greeting me. He explained what would need to be done, when the expected finish time would be, and that he would call me as I was leaving the car. Sure enough, much earlier than I expected, his friendly voice was at the other end of the phone saying it was all done, what the price was, and was there anything else he could do for me. He was very professional, friendly, courteous, and helpful! And I have found the Service Department at this dealership to be this way everytime I'm there for my routine servicing. More

The only item was the TV station selection. THEN I found out why, oh my. Next time I'll be bringing my laptop. The service was great. I did ask about a very unusual problem with the left front headlight. out why, oh my. Next time I'll be bringing my laptop. The service was great. I did ask about a very unusual problem with the left front headlight. It was cracked. Not from any damage I was aware of. These were numerous with 2 to 3 cm between them. If this had been damage there would have been noticeable damage between the cracks. I showed them this and they came to the same conclusion. It was replaced under my warranty. That's all More

Love Toyota Service. The employees go out of their way to listen to you and provide the service you request. They call you back when they say they will, and do a good job on actually fixing/maintaining y to listen to you and provide the service you request. They call you back when they say they will, and do a good job on actually fixing/maintaining your car. We have driven Toyota vehicles for over 15 years, and used Toyota Service centers. More

I like Toyotas, our car we got from them and the service from them. I don't want to buy from anybody else. OF COURSE, I'LL RECOMMEND THEM. I'm afraid I'm a man of few words and try to be brief and conci from them. I don't want to buy from anybody else. OF COURSE, I'LL RECOMMEND THEM. I'm afraid I'm a man of few words and try to be brief and concise. I hope what I say is enough to be taken seriously. Thank you. JACK WALLER More

I had to have my car towed and was not sure what was wrong with it. The car arrived about 10:30 am and within an hour Matt Grier was calling me with their assessment. On top of everything else I was s wrong with it. The car arrived about 10:30 am and within an hour Matt Grier was calling me with their assessment. On top of everything else I was strapped for cash so Matt worked with my budget and made sure the most critical items were repaired in order to get the car up and running safely. They were able to repair my car in less than 24 hours. Matt also gave me a copy of their estimate when I picked up my car so I would know exactly which repairs were done and which ones still needed to be done. And on top of all this, with no prompting from me, Matt replaced a broken knob on my A/C Heating controls for no charge. This may seem like a small thing BUT that broken knob had been driving me crazy!!! More

I took my car in for an oil change, inspection sticker and general checkup. I always feel comfortable going to Toyota of Richardson because they've never tried to rip me off by doing unnecessary work. The and general checkup. I always feel comfortable going to Toyota of Richardson because they've never tried to rip me off by doing unnecessary work. They've always gotten the work done in a reasonable amount of time and provided transportation to and from my home. More

01-25-2011 I brought in my 2009 Tacoma truck to Toyota 01-25-2011 I brought in my 2009 Tacoma truck to Toyota of Richardson today to have the 60,000 mile factory service performed. I called the Service M 01-25-2011 I brought in my 2009 Tacoma truck to Toyota of Richardson today to have the 60,000 mile factory service performed. I called the Service Manager James Holloman at 2:00 today and he said to have the vehicle in by 3:00 and he'd have it done by 5:30. The truck was done at 5:00pm and the dealer even washed the truck! It was a great experience and I was treated very nicely. I have been going to this dealership for the past 10 years and I have ALWAYS had great experiences! They are fast, efficient and I feel that they always take care of me and are honest and straight-forward. I am a life-long customer! Thanks for the great service, "I'll be back!" More

Scheduled my car immediately for this recall repair. Was able to pick my car up in 2 hours with no inconvenience. Advisor was very courteous and expedited the scheduling of my car for repair. The check out able to pick my car up in 2 hours with no inconvenience. Advisor was very courteous and expedited the scheduling of my car for repair. The check out process was very efficient and took a minimum of time. More