Toyota of Richardson - Service Center

So very bad! Why? Because the guy that was helping me; although always polite and attentive took off for lunch and left me hanging. A younger gentleman who worked at the desk next to his (didn’t get his although always polite and attentive took off for lunch and left me hanging. A younger gentleman who worked at the desk next to his (didn’t get his name) asked if he could help – he went back and checked on my car – came back and yep… sure enough it was done and was just getting in the line to washed and moved to the front. And sure enough – 15 minutes later my car was pulled up and he was gone. It sat there another 15 minutes till someone named “Marty” took car of it… He helped me out big time. Two hours to get two keys made – totally horrible service. Totally. (1) it took to long to do something so simple (2) my original attendant (Scott), although courteous, yes … took off for lunch without checking on my car… I was wandering around that place – pacing around with nobody willing to help until FINALLY, (as mentioned above) someone took notice. Horrible service! There has got to be a better place to get my car serviced! I will NEVER go back to that place again. Lastly, get this … I got two keys made for my car and it cost $250 !! haha … give me a break! This place is a total RIP OFF ! More

I have taken our vehicles to Toyota of Richardson since we moved here in 2002. The advisors give an accurate estimate of what the issue is and tell us of any specials. I have worked with Matt Grier for s we moved here in 2002. The advisors give an accurate estimate of what the issue is and tell us of any specials. I have worked with Matt Grier for some years now & he is professional & courteous to work with; he follows up to insure work is done as discussed and alerts us in advance of any additional work that needs doing. We have also never had to take the vehicles back because it's done right & completely the first time. Thus I give it a 5 rating. More

They are alway friendly no matter who helps you. A great service team. I have 80,000 miles on my Corrola and it runs Great. service team. I have 80,000 miles on my Corrola and it runs Great. More

Scott MacDonald is very knowledgeable and takes time to take customers to shop to see the problem with car. Show and tell ; not just tell. This is very helpful to customers. take customers to shop to see the problem with car. Show and tell ; not just tell. This is very helpful to customers. More

This is a busy location so unless you can leave your vehicle and come back for it on a Saturday, I would recommend going during the week. I made an appointment on a Saturday morning at 9 am and the cars vehicle and come back for it on a Saturday, I would recommend going during the week. I made an appointment on a Saturday morning at 9 am and the cars were lined up down the street. The wait time for an oil change was 3 1/2 hours. I didn't have anyone go with me so I could not leave my vehicle and I was not going to wait half the day at the dealer. They assured me if I would come on a Tuesday they would get me out of there in an hour and a half. I showed up yesterday after work on Tuesday and Mickey Hagar greeted me. I explained what I needed to get done (oil change, tires balanced). He said the wait was going to be an hour to an hour 1/2 for the oil change and another hour and a half at least for the tire balance. That was 3 hours minimum. I explained that this was the 3rd time that I have tried to get my vehicle in and I was assured last Saturday that they could get me out in an hour and a half. He talked to someone and said they should be able to do it. THEY DID!! It ended up my battery needed to be replaced as well as a broken brake light, both still under warranty. So I had an oil change, filters replaced, battery replaced, brake light replaced, tires balanced, car washed and ready to go in an hour and a half! I was SO SO VERY VERY HAPPY!!! Nothing worse than having to sit and wait for hours. They really impressed me. So friendly and they want me to come back so they did it for me. I will go back there and I have already told several people about the great experience. I work for an insurance company in the claims office so stories about dealerships are shared daily. This was a good story to tell! More

My husband and I have dealt with this dealership for many years and their service department is the best that we have ever encountered. They are the most friendly and efficient people to deal with and they a years and their service department is the best that we have ever encountered. They are the most friendly and efficient people to deal with and they always do an excellent job. Their customer service should be the benchmark that others strive to achieve. More

I have had my cars serviced all over the country. None holds a candle to Richardson Toyota. They are professional, caring, fairly priced and in every way terrific! holds a candle to Richardson Toyota. They are professional, caring, fairly priced and in every way terrific! More

Service managers are always knowledgable and friendly. Very professional and quick service. Would highly recommend even if you did not originally purchase from Toyota of Richardson. Very professional and quick service. Would highly recommend even if you did not originally purchase from Toyota of Richardson. More

Everytime I go to this Toyota Service Center they are always friendly and keep me informed. Sometimes I just hang-out in the waiting rooms. Most often they have a driver take me home until my car is re always friendly and keep me informed. Sometimes I just hang-out in the waiting rooms. Most often they have a driver take me home until my car is ready then they come pick me up. Thanks to Matt and they crew of auto techs. More

I have had the pleasure of working with Lee Schuster for the past 7-8 yrs. He has always been an exemplary service representative: courteous, knowledgeable and most importantly, forthright. He is a pleas the past 7-8 yrs. He has always been an exemplary service representative: courteous, knowledgeable and most importantly, forthright. He is a pleasure to work with. He has always ensured that the service provided is "needed," is completed with expediency and is of the highest competency and quality. Numerous times he has gone out of his to accommodate me as a customer, particularly when unexpected delays or unforeseeable situations arose. Hence, my continuing to return to the dealership where I bought my Camry. FYI: This is the second "evaluation" I have done today. I completed one over the phone this afternoon. One comment re that: the young woman who called was very personable and seemed to be competent. However, she appeared to present articulation/pronunciation difficulties which affected her intelligibility of speech. Specifically, she repeatedly mispronounced TOYOTA Of Richardson. I am a seasoned Master's Level Professional Clinical Speech Pathologist and a Consultant/Coach for Voice/Speech/Executive Presentation Skills. Unfortunately for her, her apparent articulatory difficulty was immediately evident to my ear. I would think that if this young woman works directly for Toyota Of Richardson, the owner, management and/or Marketing Department would want all representatives of the Dealership to be able to communicate the name of the company clearly and with efficacy. If more specific information is wanted, I would welcome the opportunity to speak directly to someone regarding this situation. Thank you for your time. L. Metrik More