Toyota of Richardson - Service Center

Scott Michael is legit! Only took four different reps across the metroplex before we found Scott. We tried Toyo of Rockwall; Cowboy Toyo; Toyo of Dallas and SportsCity Toyo. Only took four different reps across the metroplex before we found Scott. We tried Toyo of Rockwall; Cowboy Toyo; Toyo of Dallas and SportsCity Toyo. All of those service guys/gals were just lacking in what I call ‘people skills’. I’ve owned Toyota’s for going on 20 years and dealt with service departments all over the eastern and central US, and in my experience during that time, I have had extremely great luck with your vehicles but sometimes service comes in as an ‘E’ for effort. Scott Michael exemplifies the quality of service that is commensurate of the name ‘Toyota’ and provides a level of follow up and attention to my concern that is measured only by your brand’s quality. I would heartily recommend him for a greater role within your organization, but only if that means he could train others to provide the level of service that he provides. More

Service with smile Very professional group of people, I have not seen anyone without smile even at the end of very long and tiring day. Keep up the high professionalism. Very professional group of people, I have not seen anyone without smile even at the end of very long and tiring day. Keep up the high professionalism. More

No hassles just the work I needed Did not buy my truck at this location, but felt part of the family and as important as if they were my dealer. All repairs were explained clearly and Did not buy my truck at this location, but felt part of the family and as important as if they were my dealer. All repairs were explained clearly and things that were not critical to perform was stated as such and not pushed to do unnecessary repairs. Will be back next year for some maintenance that is needed in that time frame. I have enjoyed my truck more than any vehicle I have ever owned. Toyota is quality! More

Great Expedient Service David greeted me at my vehicle with a smile and explained all my questions thoroughly, then the check out process was quick and easy, And I was on my David greeted me at my vehicle with a smile and explained all my questions thoroughly, then the check out process was quick and easy, And I was on my way! More

Quick and good Service rep was very attuned to details of my issues. He got everything I needed done in a short period with excellent results. He is a good and thor Service rep was very attuned to details of my issues. He got everything I needed done in a short period with excellent results. He is a good and thorough advisor More

Maintenance Lee Schuster is a great service advisor! Very honest and trustworthy and explains things in a manner you can understand! Get all my repairs or mainten Lee Schuster is a great service advisor! Very honest and trustworthy and explains things in a manner you can understand! Get all my repairs or maintenance at Toyota of Richardson. More

Excellent service the old fashion way They had there act together and moved me in and out quickly. Everyone was helpful and willing to help. Highly recommend to buy or have serviced. They had there act together and moved me in and out quickly. Everyone was helpful and willing to help. Highly recommend to buy or have serviced. More

Detail to service was very professional. Detail to service was followed and initiated very professionally. The technician explained the service process and asked if I had any questions. I did Detail to service was followed and initiated very professionally. The technician explained the service process and asked if I had any questions. I did and they were answered to my satisfaction. I was very pleased with the entire service! More

Service Great service. Service advisor Thomas Pablo is managing overall very well. Went here for my Toyota server over 10 years and still coming. Hope they ke Great service. Service advisor Thomas Pablo is managing overall very well. Went here for my Toyota server over 10 years and still coming. Hope they keep up with their works as always. More

It was very informative, and satisfying My experience although expensive was very satisfactory. My car was in and out as planned with feedback given by service representative. I really app My experience although expensive was very satisfactory. My car was in and out as planned with feedback given by service representative. I really appreciate how professional, courteous, and helpful my service representative was. He made the cost of repairs very understanding and needed. More