Toyota of Richardson - Service Center

Fabulous experience Prompt, professional, courteous service with a smile from everyone. Team leader, Don, explained my issues and gave me several options. Kyle kept me in Prompt, professional, courteous service with a smile from everyone. Team leader, Don, explained my issues and gave me several options. Kyle kept me informed on the progress of my service repair. Service manager, James, was very helpful. The ladies in the Enterprise rental center were courteous and perform their jobs with smiles. More

Very Pleased! Service Advisor Kyle Herd is one of their best because he is patient and answers all questions asked, keeps you updated on the car's progress, and ask Service Advisor Kyle Herd is one of their best because he is patient and answers all questions asked, keeps you updated on the car's progress, and asks if you need a ride home on their shuttle bus. More

good service Without an appointment but I got a good service on my car. I only told him ( Vien) what I need (oil change) and what happened (check engine light on). Without an appointment but I got a good service on my car. I only told him ( Vien) what I need (oil change) and what happened (check engine light on). He took care of my car well : calling me back and talking about status of my car clearly. I want to say thank to him and his team. More

Oil change & tire rotation The service on my car was done incredibly fast with friendly and courteous employees. They touched base with me before and after the work was done to The service on my car was done incredibly fast with friendly and courteous employees. They touched base with me before and after the work was done to keep me updated. From start to finish, it was a very quick and convenient process. More

Toyota of Richardson is awesome! This is the best dealership in town. I will not go anywhere else to purchase my vehicles. I love using the service department . Great hours, very easy This is the best dealership in town. I will not go anywhere else to purchase my vehicles. I love using the service department . Great hours, very easy appointments and the advisors always take great care of me. Always fixed right the first time. More

Kyle Herd my service advisor I felt no pressure, yet he covered everything needed and more. He went out of his way to get me back to work asap due to a hearing he knew I had. I I felt no pressure, yet he covered everything needed and more. He went out of his way to get me back to work asap due to a hearing he knew I had. I was back in 7 minutes! My car was ready to go in 1.5 hours, he went over everything and explained to me why the cabin filter was yellow. He was very customer oriented and appreciated his calm demeanor. I will always ask for Kyle when I come in. More

The Dealership Delivers on Service An exceptional service department that is totally focused on making sure my vehicle is iexcellent and they are willing to go the extra mile to support An exceptional service department that is totally focused on making sure my vehicle is iexcellent and they are willing to go the extra mile to support their customers. More

Good service Always get great service. The service writer, Lee Schuster, answers every question and explains what services were preformed. I trust Lee to make th Always get great service. The service writer, Lee Schuster, answers every question and explains what services were preformed. I trust Lee to make the call on any needed repair. More

Love your service department! Your service rep, Scott King, checked me in yesterday for service work and took the time to share some features about my car that he was pretty sure I Your service rep, Scott King, checked me in yesterday for service work and took the time to share some features about my car that he was pretty sure I didn't know. Loved him! Thanks for employees in the service department like Scott King! More

Customer since 2005 I have been a Toyota owner since 2005 when I purchased my Sequoia. When my previous service advisor left Toyota of Richardson to pursue other opportu I have been a Toyota owner since 2005 when I purchased my Sequoia. When my previous service advisor left Toyota of Richardson to pursue other opportunities, I was not certain that I would find another one who was as attentive as him. However, Alan Bostley has done a tremendous job feeling those big shoes. Alan is very professional, and attentive yet personable. He's very accessible and does a great job explaining the services that are needed to keep my vehicle running to it's maximum performance. When things have gone wrong, which they have. Alan tries very hard to make things right and I appreciate that and feel valued as customer. Alan and the excellent customer service are why I continue to bring my vehicle to Toyota of Richardson. It's competitive prices, quality service and other amenities provided to it's customer sets them apart from many of their competitors. Sincerely, Jinnetter Dixon Owner Since 2005 More