Toyota of Richardson - Service Center

We bought our Highlander from this dealer and were very pleased with the sales end of the transaction. However, ever time we've had to deal with the service department it's been a nightmare. They have tr pleased with the sales end of the transaction. However, ever time we've had to deal with the service department it's been a nightmare. They have tried to make us pay for fixes that were clearly covered under the warranty and we had to fight to make them do the work. Once, when Toyota called us to rate our customer service experience, we told them how annoyed we were. The answer? Five days later we got a message from the service manager on our answering machine YELLING at us for leaving a bad rating. Sadly, even though we liked the salesman who sold us our car, we will probably not go back to this dealership again. More

This is a followup on an earlier review. In my earlier review, I told how I was charged for services I did not want while I was in for a separate problem. The reason for this follow-up is it turns out th review, I told how I was charged for services I did not want while I was in for a separate problem. The reason for this follow-up is it turns out they did not fix the problem. When I had my 4Runner in, they said it was a bad fuel pump. It turns out that the real problem was a bad fuel gauge, which is a know issue with my model 4Runner. The bad fuel gauge says you still have gas even though you are on empty. So, I was just out of gas and they replaced the fuel pump. They did not fix the real problem. By the time It happened again (I usually fill up at half a tank, so I didn't find out for a while) my extended warranty ran out. Now, because they didn't fix the problem correctly the first time, I just have to live with the bad fuel gauge. Do not take your toyota to Toyota of Richardson. They will rip you off, and not fix your car. More

These guys are a bunch of rip off artists. A squirrel got in my engine compartment and chewed through some wires which made my antenna, alarm beeper and high speed on my wipers stop working. The service got in my engine compartment and chewed through some wires which made my antenna, alarm beeper and high speed on my wipers stop working. The service guys told me that all kinds of wires needed to be spliced back together, it would be 5 hours of work and would be anywhere from $300 to $500 to fix. I told them I could not afford that, Paid a diagnostic fee, and just took it home. I looked at it myself, and it turned out to be 3 wires that just needed to be spliced back together. I had everything fixed by myself in $20 min. I should have known better, but my fuel pump went out a couple of months later. I had it towed in and the fuel pump was replaced under an extended warranty. The service man told me that they also replaced the battery, plugs, wires, and did a fuel injection service, (None of which I asked for), and these things would be $350. I told him that my battery was working fine when it went in, and the other things had been done just 3000 miles ago at another service center. He said that the battery was totally shot and they had to put a new one in just to test it. After A bit of back and forth, they agreed to put the old battery back in, and not charge me for the other items. When I went to pick the car up, they wanted to charge me a fee because I didn't have the other work done (The work I didn't ask them to do). Again, some back and forth before I got them to take that off too. As a side note, my 4runner starts rite up every time on that same battery that the service guy told me was "Shot". More

Charged for services admittedly not performed, rushed out before we could do anything about it. When we went back to dispute the charge, the customer service rep. woman treated us horribly and attempted to before we could do anything about it. When we went back to dispute the charge, the customer service rep. woman treated us horribly and attempted to strong-arm us out of seeking resolution. A week later, after calling Toyota's 800 number and then having the customer service rep. call to intimidate us into withdrawing that complaint, they finally decided to refund me.<br><br>I will do all I can to persuade others to go to another dealer.<br><br>Worst customer service, ever. They don't care about their customers, nor do they care about retaining any of their business. They have defrauded many people that I know of, and I cannot recommend this dealership to anyone. More