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Toyota of Richardson - Service Center
Richardson, TX
1,354 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,354 Reviews of Toyota of Richardson - Service Center
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April 01, 2016
Beyond Excellent Service The service at Toyota of Richardson is exceptional! There was no waiting for the shuttle service and follow up is immediate. Thank You Toyota of Richa The service at Toyota of Richardson is exceptional! There was no waiting for the shuttle service and follow up is immediate. Thank You Toyota of Richardson! More
by A Williams, Dallas
Employees Worked With
Alan Bostley
March 28, 2016
GREAT SERVICE! Toyota of Richardson has been my choice of Dealership for nearly 20 years. Every car I lease has been handled by Dwayne Dorsey. I use the Toyota of Toyota of Richardson has been my choice of Dealership for nearly 20 years. Every car I lease has been handled by Dwayne Dorsey. I use the Toyota of Richardson Service Department because when you drive up, they have on their "Sprint" shoes. We are always busy, and time is valuable. They service my vehicle in record time. If they are unable to finish it while I am there, I am furnished a ride to work and a call when the service is complete. If I need, they will even pick me up and take me to my car. Great service, great people. More
by CLA in Plano
Employees Worked With
Steve Miller was the associate this time but I will have to say, they are all very professional and respectful.
March 21, 2016
"Excellent experience work Guaranteed!" I ALWAYS GET TREATED WELL. ALAN BOSTLEY IS A GREAT SERVICE ADVISOR. I ALWAYS FEEL HE UNDERSTANDS MY NEEDS AND NEVER TRIES TO SELL ME SOMETHING I DO NO I ALWAYS GET TREATED WELL. ALAN BOSTLEY IS A GREAT SERVICE ADVISOR. I ALWAYS FEEL HE UNDERSTANDS MY NEEDS AND NEVER TRIES TO SELL ME SOMETHING I DO NOT NEED. I AM VERY PLEASED WITH HIM AND THE TREATMENT AND SERVICE I GET. More
by Lori H.
Employees Worked With
Alan Bostley
March 13, 2016
ONE YEAR later and still no information on repairs I started a Toyota recall inspection for a design flaw on an engine for my RAV4 over a year ago. The engine was tested for excessive oil consumption a I started a Toyota recall inspection for a design flaw on an engine for my RAV4 over a year ago. The engine was tested for excessive oil consumption and was classified to be in the group to have the engine block replaced under Toyota's recall directive. Today, one year later, I am still waiting to be informed the replacement block has arrived. I have called and emailed the dealerships numerous times. I also called Toyota Corporation for information and assistance. They each denied any accountability and point the finger at each other. After over six months of their complete denial, I got so frustrated I quit calling them. Last week I received an email from Toyota of Richardson to bring in my RAV4 for regular scheduled maintenance. That prompted me to make another call to the dealership. And guess what ALL the managers were out at a Toyota Conference and would not return to the dealership until the following Monday. In the process of being bounced around on the phone only to find out no manager was available to help me, I spoke to few employees in the service department. The bottom line is, I was told the replacement block from my RAV4 should have taken no more than TWO WEEKS to arrive after an order was placed. But here I am waiting over 52 weeks and still no one has a clue when my replacement block will available. I have owned a Toyota for every year since 1980. Unfortunately Toyota and their dealerships have a continued record of declining reliability in that time period. Their once impeccable reputation now sports 18 recalls on my model year RAV4 alone. Over that time they have turned me, a once loyal and outspoken supporter, into a disappointed and disdained consumer. This currant event is the final nail into my blind enthusiasm for Toyota products and their customer service!!! More
by Joeski
Employees Worked With
Derick Ezell, Robin Brooks
March 05, 2016
Body shop SUPER.. Great Job !! I have needed the services of the body shop twice and they all did a marvelous job restoring my Sienna minivan back to excellent conditi Great Job !! I have needed the services of the body shop twice and they all did a marvelous job restoring my Sienna minivan back to excellent condition. Thank You!! More
by Elmer
Employees Worked With
March 02, 2016
Excellent experience work Guaranteed! I could go to a Toyota Service place near my home but I have always Taken my car to Toyota Richardson. I don't feel stress out when I leave my car I could go to a Toyota Service place near my home but I have always Taken my car to Toyota Richardson. I don't feel stress out when I leave my car or wait while my car is being worked on. I know it is being handled by the best. More
by Racine A.
Employees Worked With
Scott King
February 26, 2016
Best Customer Service Hands Down! Best customer service hands down! I am always greeted with a friendly smile and a welcoming hello when I pull into the service department. Alan is qui Best customer service hands down! I am always greeted with a friendly smile and a welcoming hello when I pull into the service department. Alan is quick and attentive when helping me with my car needs, he always goes above and beyond. More
by SGooch
Employees Worked With
Alan Bostley
February 26, 2016
Best Dealership /Linda Toyota of Richardson has the best dealership, they are very helpful and go the extra mile to help you and are all ways friendly. their service departm Toyota of Richardson has the best dealership, they are very helpful and go the extra mile to help you and are all ways friendly. their service department will answer you questions and will tell you what is going on with your as soon as possible. Employee dealt with: Johnny Nickel Service Advisor More
by lee983
Employees Worked With
Alan Bostley
November 02, 2015
Months of excuses, excuses and finger pointing!!!! Stay away from these guys!!! Their service organization really sucks. Now I am also starting to question their honesty. I have been working with the Stay away from these guys!!! Their service organization really sucks. Now I am also starting to question their honesty. I have been working with them for over 8 months on a warrantee issue. They still don't have parts to fix Toyota's faulty designs. All I get is finger pointing between the dealership and Toyota. The service advisor, at times does not even bother to respond to my inquiries. I have purchased Toyotas since the late 70's. I am so frustrated now that this will be the last Toyota I ever own!!!!!!!!! More
by Joeski
Employees Worked With
Derick Ezell
August 17, 2015
Stay away from the service department Stay away! Dishonest service department is a scam. I took my 2015 SR5 Tundra 4x4 in for the 5,000 mile Toyota Care service which includes an oil an Stay away! Dishonest service department is a scam. I took my 2015 SR5 Tundra 4x4 in for the 5,000 mile Toyota Care service which includes an oil and filter change. I had read on some of the Tundra forums stories of some unscrupulous dealerships were only changing the oil while claiming to change both the oil and the filter. (On the 4x4 Tundra, to access the oil filter canister, you need to remove the skid plate that is attached by 8 bolts. You need to remove the skid plate before you can replace the oil filter.) Knowing some dealerships were short changing their customers, I marked the bolts on my skid plate with "torque seal" a product used in the aviation industry that quickly lets mechanics know if a bolt had been removed or loosened. After I picked up my truck, I checked the skid plate and sure enough, it had NOT been removed. Remember, without removing the skid plate, it is IMPOSSIBLE to remove the oil filter. I double checked my invoice, and it showed an oil AND a filter change. If their service department is willing to cut corners and not remove 8 bolts to get to the oil filter, what else are they scamming their customers for? More
by Phil
Employees Worked With
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