Toyota of Richardson - Service Center

Everytime I go to this Toyota Service Center they are always friendly and keep me informed. Sometimes I just hang-out in the waiting rooms. Most often they have a driver take me home until my car is re always friendly and keep me informed. Sometimes I just hang-out in the waiting rooms. Most often they have a driver take me home until my car is ready then they come pick me up. Thanks to Matt and they crew of auto techs. More

I have had the pleasure of working with Lee Schuster for the past 7-8 yrs. He has always been an exemplary service representative: courteous, knowledgeable and most importantly, forthright. He is a pleas the past 7-8 yrs. He has always been an exemplary service representative: courteous, knowledgeable and most importantly, forthright. He is a pleasure to work with. He has always ensured that the service provided is "needed," is completed with expediency and is of the highest competency and quality. Numerous times he has gone out of his to accommodate me as a customer, particularly when unexpected delays or unforeseeable situations arose. Hence, my continuing to return to the dealership where I bought my Camry. FYI: This is the second "evaluation" I have done today. I completed one over the phone this afternoon. One comment re that: the young woman who called was very personable and seemed to be competent. However, she appeared to present articulation/pronunciation difficulties which affected her intelligibility of speech. Specifically, she repeatedly mispronounced TOYOTA Of Richardson. I am a seasoned Master's Level Professional Clinical Speech Pathologist and a Consultant/Coach for Voice/Speech/Executive Presentation Skills. Unfortunately for her, her apparent articulatory difficulty was immediately evident to my ear. I would think that if this young woman works directly for Toyota Of Richardson, the owner, management and/or Marketing Department would want all representatives of the Dealership to be able to communicate the name of the company clearly and with efficacy. If more specific information is wanted, I would welcome the opportunity to speak directly to someone regarding this situation. Thank you for your time. L. Metrik More

I had my Corolla for 14 years, and I have never had any major trouble with my the car. Every time I come in for service everyone is friendly, courteous, knowledgeable about the parts, pricing and give gre major trouble with my the car. Every time I come in for service everyone is friendly, courteous, knowledgeable about the parts, pricing and give great estimates. I have worked with several of the technicians and they all have been equally helpful. I worked with Spencer this time and he was pure joy, and it was my pleasure do do business with him. I would certainly request him the next time I need service. :-) Thank you for everything Spencer!!! You Rock!!! More

service is usually great. Items are fixed and fixed right the first time. My only complaint is the cost is really high...I know labor is expensive, but Toyota seems to be higher than the competition. right the first time. My only complaint is the cost is really high...I know labor is expensive, but Toyota seems to be higher than the competition. We also drive Nissans, and their maintenance is always cheaper for the same items. $60 for an oil change and tire rotation is really steep. I am an extremely loyal Toyota owner and have been for 20 years. But if maintenance costs continue to outpace the competition, I might need to look at other brands when we decide to replace. More

They know the vehicle and help you get the best price on the work you need done. They listen to you and do not try to up sell you. the work you need done. They listen to you and do not try to up sell you. More

Spencer went the extra distance to keep me as a customer. He saw that I was going to take my money elsewhere and he made a quick decision that kept me as a customer. I needed a car rental and needed to get He saw that I was going to take my money elsewhere and he made a quick decision that kept me as a customer. I needed a car rental and needed to get back to work during my lunch break. The car rental was going to take too long and cause me to be late returning from lunch. Spencer got me a rental in a matter of minutes and I was on my way. He got my car in and out of the shop in short order. He kept me informed on what my situation was. Because of him, I will go to Toyota of Richardson to get my Avalon serviced. More

Great experience with this dealership every time. I used Great experience with this dealership every time. I used this dealership for buying my Toyota Camry 4 years ago, and several times for service of my Great experience with this dealership every time. I used this dealership for buying my Toyota Camry 4 years ago, and several times for service of my car and Toyota Carolla of my wives car. I recommend this dealership to my relatives and collegues as well. More

Great customer service. I moved to the Texas area a little over a year ago and did not know where to take my Toyota to get it repaired or maintenanced. I took it to the dealership in McKinney and they little over a year ago and did not know where to take my Toyota to get it repaired or maintenanced. I took it to the dealership in McKinney and they never followed up with me after the service. I needed to get some work done to my my vehicle and I passed Toyota of Richardson on my daily to commute to work and it happens to be close to my work and so I decided to drop it of there. Long story short, I have taken my vehicle there on three different occassions now for service and will continue to do so thanks to the great customer service of Mickey Hagar, who has been a pleasure to work with on each occassion. More

I have given this rating of all 5's because there are no 10's. The service I receive from Jeremi Chapman and all other employees with this dealership extends beyond 100% I could not ask for any better ser 10's. The service I receive from Jeremi Chapman and all other employees with this dealership extends beyond 100% I could not ask for any better service from anyone within this service department of Toyota of Richardson. More

I had the most positive experience that one could ever ask for. The greeting, the service and the total overall experience removed all negative feeling that I had received in the past from other dealershi ask for. The greeting, the service and the total overall experience removed all negative feeling that I had received in the past from other dealerships. This visit alone will make me buy all of my future purchases from Toyota of Richardson. More