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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,354 Reviews

1,354 Reviews of Toyota of Richardson - Service Center

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November 21, 2016

Toyota of Richardson is awesome! This is the best dealership in town. I will not go anywhere else to purchase my vehicles. I love using the service department . Great hours, very easy More

by A Watson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Torbet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Holloman, Glenn Barnette, Alan Bostley , Easy Newsome
Nov 28, 2016 -

Toyota of Richardson responded

Hello! Thank you so, so much for the kind words. We are very pleased to hear about your experience working with the staff here at Toyota of Richardson. We couldn't be happier to know that you are completely satisfied with everything. See you at your next service appointment!

November 03, 2016

Kyle Herd my service advisor I felt no pressure, yet he covered everything needed and more. He went out of his way to get me back to work asap due to a hearing he knew I had. I More

by Maura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Herd
Nov 04, 2016 -

Toyota of Richardson responded

Hi, Maura, and thank you so much for leaving us a review. We are so pleased to hear that our staff went above and beyond to make sure you had a great experience with our service department. We always want to go above and beyond for our customers, and it's great to know that we did this for you. Thank you so much for choosing Toyota of Richardson!

October 19, 2016

The Dealership Delivers on Service An exceptional service department that is totally focused on making sure my vehicle is iexcellent and they are willing to go the extra mile to support More

by DuckDoc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremi Chapman, Vien Nguyen
Oct 22, 2016 -

Toyota of Richardson responded

Hello, and thank you so much for leaving us a review! We know how important customer service is, and we only want to treat our customers to the very best service. It sounds like you've experienced the best here, and we couldn't be happier! Thank you so much for your loyalty. We look forward to working with you again in the future.

October 19, 2016

Good service Always get great service. The service writer, Lee Schuster, answers every question and explains what services were preformed. I trust Lee to make th More

by Bob Fleming
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2016 -

Toyota of Richardson responded

Hello, Bob! We appreciate you taking the time to write a review about your experience with us. We know that our customers have lots of options for where they can have their vehicles serviced, and we're so happy to know that you've chosen Toyota of Richardson. It's so great hearing that Lee always makes sure that you are well-informed about your repairs. Thank you so much for choosing Toyota of Richardson! We look forward to seeing you at your next service visit.

October 16, 2016

Love your service department! Your service rep, Scott King, checked me in yesterday for service work and took the time to share some features about my car that he was pretty sure I More

by Redgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott King
Oct 21, 2016 -

Toyota of Richardson responded

Greetings, and thank you so much for leaving us a review! We are very happy to hear that you had a great experience with us here at Toyota of Richardson. It sounds like Scott made sure that everything went smoothly. We will be sure to pass along your kind words to him. Thank you for choosing Toyota of Richardson!

October 11, 2016

Customer since 2005 I have been a Toyota owner since 2005 when I purchased my Sequoia. When my previous service advisor left Toyota of Richardson to pursue other opportu More

by Sequoia05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NA, Alan Bostley
Oct 21, 2016 -

Toyota of Richardson responded

Hello, and thank you so much for leaving us a review! We always aim to build long-term relationships with our customers, and we are very pleased to hear that our the years our excellent customer service has continued to impress you. We will be sure to pass your kind words along to the team. Thanks for choosing Toyota of Richardson!

October 07, 2016

6th month service cycle Lee was of great help in handling the scheduled service, the zaktek and couple little parts that needed taken care of on my vehicle. My toyota looks More

by avalon2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2016 -

Toyota of Richardson responded

Hello! Thanks for the review! We are so glad to hear that you enjoyed your time in our service department. Thank you for remaining in the TOR family. We really appreciate it!

September 16, 2016

Service I have always taken my vehicle for service to Toyota of Richardson, whether it's just for oil a nd filter change, but in every occasion, my Technical More

by vanam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2016

Fantastic service with great people. Very fast! I was in and out within one hour as promised. My service advisor was very professional and courteous. I am very pleased and will be back soon. More

by hi.my.name.is...
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Hameed, James Holloman
August 26, 2016

Exceptional service Truly a very efficient and friendly service center. The advisors have the customers needs in their mind. Not motivated by other gains as some. fancy More

by TF Richardson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott King , Scott MacDonald
Sep 06, 2016 -

Toyota of Richardson responded

Hello! We appreciate all the kind words! It's our goal to be a friendly face in the automotive world, and we are so pleased to hear that is exactly what you encountered when visiting us. We hope to see you again at your next service visit - thanks for choosing Toyota of Richardson!

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