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Toyota of Richardson - Service Center
Richardson, TX
1,320 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,320 Reviews of Toyota of Richardson - Service Center
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March 05, 2016
Body shop SUPER.. Great Job !! I have needed the services of the body shop twice and they all did a marvelous job restoring my Sienna minivan back to excellent conditi Great Job !! I have needed the services of the body shop twice and they all did a marvelous job restoring my Sienna minivan back to excellent condition. Thank You!! More
by Elmer
Employees Worked With
March 02, 2016
Excellent experience work Guaranteed! I could go to a Toyota Service place near my home but I have always Taken my car to Toyota Richardson. I don't feel stress out when I leave my car I could go to a Toyota Service place near my home but I have always Taken my car to Toyota Richardson. I don't feel stress out when I leave my car or wait while my car is being worked on. I know it is being handled by the best. More
by Racine A.
Employees Worked With
Scott King
February 26, 2016
Best Customer Service Hands Down! Best customer service hands down! I am always greeted with a friendly smile and a welcoming hello when I pull into the service department. Alan is qui Best customer service hands down! I am always greeted with a friendly smile and a welcoming hello when I pull into the service department. Alan is quick and attentive when helping me with my car needs, he always goes above and beyond. More
by SGooch
Employees Worked With
Alan Bostley
February 26, 2016
Best Dealership /Linda Toyota of Richardson has the best dealership, they are very helpful and go the extra mile to help you and are all ways friendly. their service departm Toyota of Richardson has the best dealership, they are very helpful and go the extra mile to help you and are all ways friendly. their service department will answer you questions and will tell you what is going on with your as soon as possible. Employee dealt with: Johnny Nickel Service Advisor More
by lee983
Employees Worked With
Alan Bostley
November 02, 2015
Months of excuses, excuses and finger pointing!!!! Stay away from these guys!!! Their service organization really sucks. Now I am also starting to question their honesty. I have been working with the Stay away from these guys!!! Their service organization really sucks. Now I am also starting to question their honesty. I have been working with them for over 8 months on a warrantee issue. They still don't have parts to fix Toyota's faulty designs. All I get is finger pointing between the dealership and Toyota. The service advisor, at times does not even bother to respond to my inquiries. I have purchased Toyotas since the late 70's. I am so frustrated now that this will be the last Toyota I ever own!!!!!!!!! More
by Joeski
Employees Worked With
Derick Ezell
August 17, 2015
Stay away from the service department Stay away! Dishonest service department is a scam. I took my 2015 SR5 Tundra 4x4 in for the 5,000 mile Toyota Care service which includes an oil an Stay away! Dishonest service department is a scam. I took my 2015 SR5 Tundra 4x4 in for the 5,000 mile Toyota Care service which includes an oil and filter change. I had read on some of the Tundra forums stories of some unscrupulous dealerships were only changing the oil while claiming to change both the oil and the filter. (On the 4x4 Tundra, to access the oil filter canister, you need to remove the skid plate that is attached by 8 bolts. You need to remove the skid plate before you can replace the oil filter.) Knowing some dealerships were short changing their customers, I marked the bolts on my skid plate with "torque seal" a product used in the aviation industry that quickly lets mechanics know if a bolt had been removed or loosened. After I picked up my truck, I checked the skid plate and sure enough, it had NOT been removed. Remember, without removing the skid plate, it is IMPOSSIBLE to remove the oil filter. I double checked my invoice, and it showed an oil AND a filter change. If their service department is willing to cut corners and not remove 8 bolts to get to the oil filter, what else are they scamming their customers for? More
by Phil
Employees Worked With
Other
July 27, 2015
Service department was top notch These guys put the word service in service department,,,Vance Holliman and crew were great ,I will always take my wifes Toyota there for service These guys put the word service in service department,,,Vance Holliman and crew were great ,I will always take my wifes Toyota there for service More
by davidlonestarmovers
Employees Worked With
Vance Holloman, James Holloman
April 01, 2015
Service Department is the best! We night drop my Toyota Camry & this always works like a charm. We get a call the following day from our very friendly and knowledgeable service advis We night drop my Toyota Camry & this always works like a charm. We get a call the following day from our very friendly and knowledgeable service advisor Lee. He is informative on what service needs to be performed and then the my car is ready for pick up that afternoon. It is so efficient and almost too easy. Ever staff member we encounter is so friendly and helpful. On another note the cost of ownership of my 2014 Camry has been next to nothing. In the year and a half I believe it has totaled around $50 to be exact and we bought the car at 0% interest! I love this dealership and my Toyota Camry and I recommend anyone in the market for a new or used car to visit Toyota of Richardson and you will not be disappointed. I could not be happier with the service and customer care they provide. I continue to be impressed with the hassle free and low cost of owning my Toyota Camry and could not imagine going anywhere else. More
by Tleilani
January 19, 2015
Trustworthy in 2005 when I bought my first Scion, the "gentlemen" in the service department were helpful and honest with me. I learned to trust them, especially in 2005 when I bought my first Scion, the "gentlemen" in the service department were helpful and honest with me. I learned to trust them, especially the manager James Hollaman. I bought my 2nd Scion because of the ToR service department. James and his team have always treated me like I belong. I recommend ToR to everyone and am so lucky to have them always take care of my Scion More
by Toyota of Richardson
Employees Worked With
James Holloman, Jeremi Chapman, Matt Bryan
January 15, 2015
James Merriman Toyota of Plano always treats me like a VIP! Always respectful and courteous... I appreciate that they have a shuttle available to take me back to Toyota of Plano always treats me like a VIP! Always respectful and courteous... I appreciate that they have a shuttle available to take me back to work when I get my regular service taken care of... Jeremi and James always explain everything thoroughly, making sure I understand. I never feel "taken advantage of" when I come to Toyota of Richardson like I have at other dealerships. First class, all the way! More
by Red Robyn
Employees Worked With
James Merriman, Jeremi Chapman
