Toyota of Richardson - Service Center

Excellent service Service writer very helpful, and got me a car so l didn't have to sit there 5-6 hrs. Able to come home and return the next day. I live in McKinney so Service writer very helpful, and got me a car so l didn't have to sit there 5-6 hrs. Able to come home and return the next day. I live in McKinney so shuttling wasn't to be. Excellent service by Johnny Nickel. More

Promptness in attending to the reason for my visit. I am always pleased and satisfied by the quality of work done on my car every time I visit. Especially the shuttling me back and forth my home or offi I am always pleased and satisfied by the quality of work done on my car every time I visit. Especially the shuttling me back and forth my home or office back to the service workshop. Keep it up! More

Outstanding service always with a smile If you are looking for a car dealership that actually takes care of their customers then look no further. The sales experience was low stressed and ex If you are looking for a car dealership that actually takes care of their customers then look no further. The sales experience was low stressed and extremely fair in rating my trade. I originally thought I had paid too much for some of the service programs sold at the time of sale, but after experiencing the quality of service from that department I understand you get exactly what you paid for. Great people. Let you know up front any cost associated with the repair. Also they go above and beyond just service. Simple little things that really add up. I've never received back a dirty car, even when I took a dirty car. Had the tires rotated and noted when I got home that the air nozzles had new caps installed. Had a paint blemish (original from the factory) that disappeared on the last oil change. Little things that really make a difference.. All in all a Great Dealership. More

Good Service and a bonus I arrived at the service center all huffy. I happened upon the inspection form from a recent visit and noticed the rear brakes were 4mm. Why hadn't I arrived at the service center all huffy. I happened upon the inspection form from a recent visit and noticed the rear brakes were 4mm. Why hadn't they been replaced? 4mm is not much. Also I recentely noticed a noise when I backed up from a parking space. A noise? How could this happen? The Corolla is serviced as recommended!! Vien Nguyen was the "lucky" advisor assigned and he was fantastic. He explained the difference in pad depth front and rear and how the car drove and braked. He requested a rear brake check on the service order. I brought up but decided not to have the corrosion on the battery cleaned because the engine started great. The service was finished in a very timely manner. The rear brakes were adjusted and lubed. No pad replacement necessary yet. In his office I changed my mind and asked the battery be cleaned. The desk had about six or seven orders already and another customer was waiting for his paperwork. Without fuss Vien just shifted gears -- no complaint -- and ordered the battery work on the Corolla which was in the courtesy car wash. Soon all the work was done. Vien answered my many questions -- I had forgotten how busy he was -- and was just patient and friendly as can be -- genuinely. The car does not sound like it is being winched when I back up, my battery is not a worry at all now andwhen I went to write this I realized a very valuable insight. Vien accommodated my bad mood, changing my order, all on a super busy day and was pleasant and friendly and keep it in perspective. I saw that I can get way to self-involved and self-centered. Vien's tolerance encouraged me to change that because he wasn't and he was the happier for it. Thank you. More

Excellent Service Alan Rogner was helpful, courteous, and efficient in getting my service needs completed. Every time I've dealt with him, he acts as if my issue is t Alan Rogner was helpful, courteous, and efficient in getting my service needs completed. Every time I've dealt with him, he acts as if my issue is the most important one he has at that time. He always makes sure the work is done well and as quickly as possible. More

Always a amazing customer service 👍 I like to go there all the time when I need my Toyota service and when I get there I know I always will be take care. I like to go there all the time when I need my Toyota service and when I get there I know I always will be take care. More

Many years of great service Very professional and knowledgeable personnel. They make sure to understand your reason for service inspection. Maintenance technicians are very compe Very professional and knowledgeable personnel. They make sure to understand your reason for service inspection. Maintenance technicians are very competent and well trained. They perform only the work required using quality replacement parts. More

Fabulous experience Prompt, professional, courteous service with a smile from everyone. Team leader, Don, explained my issues and gave me several options. Kyle kept me in Prompt, professional, courteous service with a smile from everyone. Team leader, Don, explained my issues and gave me several options. Kyle kept me informed on the progress of my service repair. Service manager, James, was very helpful. The ladies in the Enterprise rental center were courteous and perform their jobs with smiles. More

Very Pleased! Service Advisor Kyle Herd is one of their best because he is patient and answers all questions asked, keeps you updated on the car's progress, and ask Service Advisor Kyle Herd is one of their best because he is patient and answers all questions asked, keeps you updated on the car's progress, and asks if you need a ride home on their shuttle bus. More

good service Without an appointment but I got a good service on my car. I only told him ( Vien) what I need (oil change) and what happened (check engine light on). Without an appointment but I got a good service on my car. I only told him ( Vien) what I need (oil change) and what happened (check engine light on). He took care of my car well : calling me back and talking about status of my car clearly. I want to say thank to him and his team. More