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Toyota of Richardson - Service Center
Richardson, TX
1,355 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,355 Reviews of Toyota of Richardson - Service Center
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October 21, 2018
Buying new Tires Lee was very helpful in helping me select new tires for my car. He answered all my questions and set four tires aside until I could bring my car in. Lee was very helpful in helping me select new tires for my car. He answered all my questions and set four tires aside until I could bring my car in. More
by Toyota
Employees Worked With
October 18, 2018
Great eork Customer service specialist Arthur is awesome! He is kind and courteous. He will even go the extra mile. Thank you for going the extra mile! Customer service specialist Arthur is awesome! He is kind and courteous. He will even go the extra mile. Thank you for going the extra mile! More
by PSalm6085
Employees Worked With
Arthur
October 18, 2018
Spectacularly incompetent Charged a $140 diagnostic fee, but couldn't diagnose the problem. Then they lost our freaking car when we went to pick it up. Take your car anywhere e Charged a $140 diagnostic fee, but couldn't diagnose the problem. Then they lost our freaking car when we went to pick it up. Take your car anywhere else. More
by Joshua
Employees Worked With
Bob Bostley
October 18, 2018
Toyota Richardson My experience was nice I had excellent service. Everyone is friendly. The service was prompt and thorough. The recommendations were highly valuable an My experience was nice I had excellent service. Everyone is friendly. The service was prompt and thorough. The recommendations were highly valuable and will be utilized in the future. More
by Imhappy
Employees Worked With
Jesus Castillo
October 16, 2018
Car service Well run dealership service department. Everyone is very courteous and my service techician is very good at explaining what work my Prius needs and d Well run dealership service department. Everyone is very courteous and my service techician is very good at explaining what work my Prius needs and doesn't need to have done. More
by mpantusa
Employees Worked With
Arthur Jacobus
October 16, 2018
Service center Everyone at the Toyota Service Center always works hard to see that I am satisfied with the condition of my Camry. The people here are aware of my nee Everyone at the Toyota Service Center always works hard to see that I am satisfied with the condition of my Camry. The people here are aware of my needs and are quick to help me. More
by Carguy.lee1969
Employees Worked With
October 08, 2018
Good but took a long time would hope with Toyota Care checkup you could have a separate line for this. Please try to revise this, especially if it’s shorter service time neede would hope with Toyota Care checkup you could have a separate line for this. Please try to revise this, especially if it’s shorter service time needed. Thanks More
by Kiki1
Employees Worked With
Randy George, Robin Brooks
September 11, 2018
Thieves One of my best friends became a Toyota service advisor at another Toyota dealership and I had him review my invoices on a suspicion. Toyota of Richard One of my best friends became a Toyota service advisor at another Toyota dealership and I had him review my invoices on a suspicion. Toyota of Richardson had been doing maintenance ahead of schedule that wasn't needed, charging me over list price for parts and labor, charging me for items I dont need and telling me it's part of my scheduled maintenance, and they get away with it because they type up invoices in a way that intentionally doesn't make sense so you can't figure out what they're doing and she them. My friend works at Toyota and it took him some time to even figure out what they were charging me for. Nothing but thieves and liars running this place. More
by jshepherd
Employees Worked With
Alan Bostley
August 21, 2018
Thank you Judy Deems for taking care of me and my car!!! As a 1st time owning a Toyota car and a 1st timer coming to Toyota of Richardson for a recall on my 2009 Toyota matrix, I was a Lil nervous but the re As a 1st time owning a Toyota car and a 1st timer coming to Toyota of Richardson for a recall on my 2009 Toyota matrix, I was a Lil nervous but the receptionist Courtney (hope I spell her name right) was Soo polite over the phone and when I arrived and met with my advisor Judy Deems, I was very impressed by her customer service to me. She really amazed me with her friendly smile, and great customer service. she told me that someone can drop me off at my apartment while they work on my car recall and they will also pick me up when it ready which was a big relief for me. The driver Mitch who drop me off and pick me up was very respectful and such a nice guy. Thank you Soo much Judy Deems for making me feel very welcome and comfortable and I will definitely be back in the future... If service is always this good I might definitely consider trading and buying my next car here next year. More
by Isatu Tejan
Employees Worked With
Judy Deems, Mitch
August 17, 2018
Great service, on time, speedy.. I have no issues taking my Highlander here! Great service and great people, plus if you get there early...DOUGHNUTS!! I've had dealings with Mr. Easy I have no issues taking my Highlander here! Great service and great people, plus if you get there early...DOUGHNUTS!! I've had dealings with Mr. Easy Newsom and Ms. Crystal Maldonado at this service center and both were very professional and knowledgeable. From my last visit, Ms. Maldonado kept me abreast of the timeline and before I left, suggested possible upcoming service. The knowledge of their service center personnel make it's easier for me to make an accurate determination on how I move forward with my vehicles maintenance. More
by mr.e.2018
Employees Worked With
Crystal Maldonado, Easy Newsome
