Toyota of Richardson - Service Center

Great service as always! They provide great service all the time. Service advisors always give you annaccurate status! Vehicle is always in great condition after service! I wi They provide great service all the time. Service advisors always give you annaccurate status! Vehicle is always in great condition after service! I wish they would bring back the free carwash in them and not give out coupons instead. Should be part of service. Nevertheless, still rating it 10! More

Great& professional This place is so perfect, everyone is polite, respectfull, friendly and professional, they just take care of you the way you want, if you go there a This place is so perfect, everyone is polite, respectfull, friendly and professional, they just take care of you the way you want, if you go there at once then you will never go anywhere else for the car service, it's so interesting that words can't explain, once you visit them you well know what I'm talking about, More

Excellent service I have used the Toyota Service Center for years and have always had a pleasant experience. The customer service is excellent. Employees are friendly a I have used the Toyota Service Center for years and have always had a pleasant experience. The customer service is excellent. Employees are friendly and anticipate what you need and offer help if you need it. More

Awesome service Thomas made sure I understood everything I needed to know about my paticular service. He went above and beyond to complete the repair in a timely mann Thomas made sure I understood everything I needed to know about my paticular service. He went above and beyond to complete the repair in a timely manner. The entire staff were nice and welcoming. Overall, the service exceeded my expectations. Thank you. More

Best service ever. Lee is the best In and out fast. And all done right. Kept me updated. And the price was just what they quoted me. Treated like they wanted me back In and out fast. And all done right. Kept me updated. And the price was just what they quoted me. Treated like they wanted me back More

Great work Great experience with service and my advisor Lee Schuster. In early, diagnosed problem, fixed it, out quick. I appreciate the quick, quality work and Great experience with service and my advisor Lee Schuster. In early, diagnosed problem, fixed it, out quick. I appreciate the quick, quality work and friendly personnel. More

Fantastic Toyota of Richardson is awesome. I have had the same service manager for 12 years, Lee Schuster, and he is awesome, trustworthy and dependable. If you Toyota of Richardson is awesome. I have had the same service manager for 12 years, Lee Schuster, and he is awesome, trustworthy and dependable. If you can get him do it! More

Excellent service and customer support! First, I truly appreciated to these salesmen (Todd & Neil) & the great manager, Bruce who extremely nice to help us. There were excellent services tha First, I truly appreciated to these salesmen (Todd & Neil) & the great manager, Bruce who extremely nice to help us. There were excellent services that they provided to us (me & my wife). They listenned carefully from our concerns & provided all necessary information that we needed in a very quickly response. They didn't go around the burst for playing around with numbers here and there. They are straightforward, professional and helpful to facilitate us to make our good deals very easily. I couldn't believe that we showed up late night around 8:40p at the dealer store to trade in our old car & buy a new car for my wife. And luckily we met the very nice manager, Bruce, who greeted us at the front door who introduced us all the details from the new features to the current promotions about the new car, Toyota Avalon. And that was more than enough for us to grasp our deals quickly. It only took us less than 10 mins to get our deals of both trading & buying cars. Neil & Todd were the excellent salepersons who were good in technical support process. They followed up on me from emails, signed up on-line accounts & registrations as needed for the new owner. Also they took time to walk me through most of the safety features and the basic setup until I was ready to run on my own. They are my contacts now if any relatives or friends who need new cars I definitely will think of these people at this dealer on top of my list. Once again, it's great to meet the right people who made our day come true! And we truly appreciate it for the big help that the sale team in Toyota dealership in Richardson has provided to us! 5 stars plus! Thanks and Regards, Quoc Ps: I couldn't find Neil & Todd on the employee list to give him 5 stars on my grading as well. More

Excellent Service I received prompt, efficient and quality service as usual. The service check-in line was very busy; however I received quick service with the appointm I received prompt, efficient and quality service as usual. The service check-in line was very busy; however I received quick service with the appointment I had made in advance. More

Amazing service The Service Department Supervisor Mitch is excellent! I drive over 50 miles to go to this service center. My service manager is Rodrigo. He is excelle The Service Department Supervisor Mitch is excellent! I drive over 50 miles to go to this service center. My service manager is Rodrigo. He is excellent. He gives me all my options and is very knowledgeable, never pressures me to do anything but because he is so thorough I trust him and the mechanics as well. He looks out for me. I have had my car serviced there 3 times now and I love it. Worth the drive. One time I arrived in the morning at 7am and I was helped by Mitch and thought he was one of the porter/assistant. Mitch was so kind and patient with checking me in (there were already 10+ cars waiting at 7am). It was after he helped me that I realize he was the supervisor over all the service managers. I was very impressed that the Big boss was not too proud to help out in the morning. To me this tells alot about the quality of customer service that is expected from top to down. I was able to speak to a mechanic there too Joe- Master Mechanic (?) again though young in age very knowledgeable and very thorough! Excellent service in the Service department!!!! More