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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,321 Reviews

1,321 Reviews of Toyota of Richardson - Service Center

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November 05, 2018

Great service! Chase did an excellent job coordinating new tire and maintenance work. They were able to get my car in quickly same day after I had a flat on the hig More

by SharyM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase Clatt
Nov 08, 2018 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

November 03, 2018

Preparing for long road trip I am about to travel over 2000 miles and needed to be sure my vehicle is in tip top shape. I will be towing a small trailer and cannot afford any prob More

by Highlander 2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Pablo
Nov 08, 2018 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

October 30, 2018

Excellent Wheel alignment completed promptly without any problems or issues. Lee, service advisor, contacted me when ready. Invoice and car were ready to go, More

by Dealer Review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2018 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

October 30, 2018

Great service. Will be back fir my next oil change and hope my service person is Chase since he did such a good job. Thank you More

by Krichard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase in service
Nov 08, 2018 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

October 27, 2018

Courteous, honest, and thorough Lee takes care of his customers. I will continue to ask for him. This is the first dealership that I have continued to come back to time and time aga More

by Jewett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 29, 2018 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

October 21, 2018

Buying new Tires Lee was very helpful in helping me select new tires for my car. He answered all my questions and set four tires aside until I could bring my car in. More

by Toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2018 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

October 21, 2018

Oil change Great service department... as usual. No problems that I can see. The service department is very good at keeping you informed regarding any service th More

by jfls369
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grier
Oct 29, 2018 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

October 18, 2018

Great eork Customer service specialist Arthur is awesome! He is kind and courteous. He will even go the extra mile. Thank you for going the extra mile! More

by PSalm6085
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arthur
Oct 29, 2018 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

October 18, 2018

Spectacularly incompetent Charged a $140 diagnostic fee, but couldn't diagnose the problem. Then they lost our freaking car when we went to pick it up. Take your car anywhere e More

by Joshua
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Bostley
October 18, 2018

Toyota Richardson My experience was nice I had excellent service. Everyone is friendly. The service was prompt and thorough. The recommendations were highly valuable an More

by Imhappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Castillo
Oct 29, 2018 -

Toyota of Richardson responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

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