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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,355 Reviews

1,356 Reviews of Toyota of Richardson - Service Center

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January 17, 2019

Excellent as usualI I have found the prices here are competitive and the overall service is perfect; therefore, I no longer hunt for cheaper service that is not as good. More

by no
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Cole, Alan Bostley , Michael Beeman, Easy Newsome, Alan Edward Rogner
Jan 18, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager.

January 17, 2019

love lee We drive by another Toyota dealer/maintenance department on our way to Richardson. We do this because of our long relationship with Lee. He's polite, More

by eastofrichardson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager.

January 16, 2019

Good experience after awkward check-in procedure. They provide good service but they have a very awkward two-stage checking procedure where you see somebody who takes basic information from you and th More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sisi
Jan 18, 2019 -

Toyota of Richardson responded

Hello. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we’re sorry that your service visit took longer than expected. We are very sorry for this and would love to see what we can do to earn back your trust. Please contact me, Jonathan Glasscock, at jglasscock@toyotaofrichardson.com.

January 16, 2019

Good customer service always there to help and on time. Staffs are friendly and on point with timing.i got a free car wash. Thanks More

by Nk
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Pablo
Jan 18, 2019 -

Toyota of Richardson responded

Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager.

January 15, 2019

Quick and prompt acheduling I received a prompt and convenient appointment, and the service advisor, Lee, answered my questions and informed me thoroughly and politely about the More

by Lauraf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager.

January 15, 2019

great job Knowledgeable staff, thorough job well done. Felt everyone cared about the work. Everyone I spoke with was Friendly and concerned about my car. Great More

by eastdallas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch, Brad, Jeremi Chapman
Jan 16, 2019 -

Toyota of Richardson responded

Thank you for letting us service your vehicle. Please keep us in mind for all your service needs. – Jonathan Glasscock, Customer Loyalty Manager.

January 15, 2019

My experience was excellent. My experience was excellent Jeff Harris educated me, when I told him that my car felt like it was misfiring when I reached speeds between 40-50mph. he More

by e.lutherharris@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Harris
Jan 16, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager.

January 11, 2019

Taking care of the customer Great experience. Thomas took care of my car. Explained that an updated Map Sim was not stocked, but they went and picked one up. Word. More

by Buzsurf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas
Jan 16, 2019 -

Toyota of Richardson responded

Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager.

January 11, 2019

Toyota of Richardson always delivers I love Toyota of Richardson- I have purchased 2 Forerunners from them and had them both serviced there. Both the dealership and service department ar More

by BMAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Pablo
Jan 16, 2019 -

Toyota of Richardson responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. – Jonathan Glasscock, Customer Loyalty Manager.

January 11, 2019

Self employed Mr.Scott Timothy michael is very good customer service and support. I'll keep coming back to see him for my car service. Thanks again for him to done More

by Hong889
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
M.Kurt.Technician.
Jan 16, 2019 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager.

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