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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,277 Reviews
Call Service Center (972) 201-9228

1,277 Reviews of Toyota of Richardson - Service Center

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November 01, 2024

Had my car towed to them and the service that followed was phenomenal, thank you Oliver! More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver
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Nov 04, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience! We're thrilled to hear that you received phenomenal service after having your car towed to us. Oliver will be glad to know his efforts made a positive impact on your visit. We appreciate your kind words and look forward to assisting you again in the future!

November 01, 2024

Richardson Toyota service staff have always been very friendly and helpful. I have never had a negative experience with them and the technicians have always done an excellent job. I have been taking my More

by cddixon_8491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Toyota of Richardson responded

Thank you for your continued trust and loyalty over the past six years! We're delighted to hear that our service staff has consistently provided friendly, helpful experiences and that our technicians have kept your vehicles in top shape. Knowing that you and your wife feel confident bringing your cars to us means a lot. We look forward to many more years of providing you with excellent service. Safe travels, and see you next time!

October 31, 2024

My Advisor Daniel was very helpful, friendly and communicated in a promptly with any changes! More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Nov 01, 2024 -

Toyota of Richardson responded

Thank you so much for your kind review! We're delighted to hear that Daniel provided helpful, friendly, and prompt service throughout your visit. Clear communication is key, and it’s great to know you felt well-informed and cared for. We look forward to serving you again soon!

October 31, 2024

This is the best Toyota dealership in the DFW area! Exceptional service and knowledgeable staff. Highly recommended! More

by margo32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erwin Semien
Report | Print
Nov 01, 2024 -

Toyota of Richardson responded

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience at our dealership. Our team strives to provide exceptional service, and it’s wonderful to know that their knowledge and support made a difference for you. We appreciate your recommendation and look forward to serving you again in the future!

October 26, 2024

Ever service advisor I’ve worked with at Toyota of Richardson has been kind and easy to work with. They always explain what’s needed and I’ve never felt forced into any service. Frequently they’ll tel More

by Rangerfan4877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Swanson and Felix
Report | Print
Oct 29, 2024 -

Toyota of Richardson responded

Thank you for your positive feedback! We’re glad to hear that our service advisors have consistently provided you with kind and informative service. It's great to know that you feel supported in making the best decisions for your vehicle. We appreciate your trust and look forward to assisting you again!

October 26, 2024

They still the tire air cap from my car . That is to much they don't need to do that More

by brendagavino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know any body
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Oct 30, 2024 -

Toyota of Richardson responded

We're sorry to hear about your experience and that your tire air cap was taken from your vehicle. This is not the standard of service we aim to provide. We take such accusations seriously and would like to address your concerns. Please reach out to Maria Arenas at marenas@vtaig.com, and she will assist you in resolving this issue. Thank you for bringing this to our attention, and we appreciate your understanding.

October 24, 2024

Great service from Lee in the service department. I drive from San Antonio to Richardson because I trust Lee with my service. More

by Jaggie81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We're thrilled to hear that Lee in our service department provided you with great service and earned your trust. Driving from San Antonio is no small feat, and we appreciate your loyalty. We look forward to continuing to serve you!

October 24, 2024

I advise everyone to buy Toyota vehicles Very good cars Also they have zero interest in some vehicles Service very good Oil change free sometimes More

by jamilsaad788198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrell Pinnock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ezzie A
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Toyota of Richardson responded

Thank you for your recommendation! We’re glad to hear you’re a fan of Toyota vehicles and that you’ve had a great experience with our service department. Our goal is to provide excellent value and customer satisfaction. If you have any questions or need assistance in the future, feel free to reach out. We’re here to help!

October 23, 2024

Was very relieved to get my car in for service same day and get back on the road. Everyone at the front desk was delightful. The porter who brought my car was so nice as well. Always have a great experienc More

by ambrosia_2280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience with us! We're thrilled we could accommodate your service needs the same day and get you back on the road smoothly. We appreciate your trust in us and look forward to providing the same great experience each time you visit Toyota Richardson! Safe travels!

October 22, 2024

The advisor went through the service options for the car like they do each year. I find that getting the suggested services keeps the car trouble free for the year. Happy with the performance of the car and More

by satya_palivela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Report | Print
Oct 24, 2024 -

Toyota of Richardson responded

Thank you for your positive feedback! We're glad to hear that you found the service options helpful and that they contribute to keeping your car trouble-free. It's great to know you're happy with both your vehicle's performance and our Toyota service. We look forward to assisting you again in the future!

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