Toyota of Richardson - Service Center

Oil change My oil change service was done professionally. I was advised of some minor issues with my car that needed to be addressed. I will return on Tuesday My oil change service was done professionally. I was advised of some minor issues with my car that needed to be addressed. I will return on Tuesday to get that taken care of. I was not pressured to have repairs not needed at this time. Great job! More

Toyota Service Center Efficient Professional Polite Accurate 10 on all levels Leslie Alvidrez at the Toyota of Richardso Service Center: direct phone# is key to efficient communications . Leslie Alvidrez was o 10 on all levels Leslie Alvidrez at the Toyota of Richardso Service Center: direct phone# is key to efficient communications . Leslie Alvidrez was on target in terms of setting expectations. She went beyond expectations in following up on the same day. A very attentive and responsive listener. The information she received was appropriately noted and the appropriate action taken. Her comunication acknowledges the customers perspective. She appears to be the agent for customer that accurately communicates Toyota's service practices. Every commitment she made was accurate. She appropriately handle two customers needs in a brief and polite professional manner. A cheerful spirit with a professional service attitude. Please take note of her as a study or example that reflects well for Toyota as a brand. I will be looking forward with confidence the next time I will need Toyota Service Center More

Excellent customer service I drive a longer way to Toyota of Richardson so that I can work with Thomas Pablo he does a great job and gives personalize service I drive a longer way to Toyota of Richardson so that I can work with Thomas Pablo he does a great job and gives personalize service More

Customer Service Went up there for their tire special . Jeff was very helpful and got me in and out in a flash . Thanks again for your help . Went up there for their tire special . Jeff was very helpful and got me in and out in a flash . Thanks again for your help . More

Exceeded our expectations I made appointment w service advisor from this dealer. And he keeps us informed of what has gone wrong w our vehicle. And suggest what needs to be don I made appointment w service advisor from this dealer. And he keeps us informed of what has gone wrong w our vehicle. And suggest what needs to be done based on priority. The advisor performance is far exceeded our expectation. He treated us and other of his customers w respect and well informed. I have come back to this dealership for yearly maintenance even after moving out of the city of Dallas. More

Kevin was awesome!! It was nice experience with Mr Kevin who took care of the tech service today. He is very positive, we versed with the service requirements. A very pro It was nice experience with Mr Kevin who took care of the tech service today. He is very positive, we versed with the service requirements. A very prompt response and follow up received on time. Well satisfied. More

Great I've never been disappointed in the service since Lee Shuster has been my Service Advisor. Before returning to Toyota of Richardson I tried another I've never been disappointed in the service since Lee Shuster has been my Service Advisor. Before returning to Toyota of Richardson I tried another Toyota dealership & had trouble with the same repair within a year. More

Safety issue It was done perfectly. I had noubt to go here right away. It was my first priority to many other problems. I am lost for words It was done perfectly. I had noubt to go here right away. It was my first priority to many other problems. I am lost for words More

Older Toyota Sienna needing some major repairs Came in for an oil change and found I needed some costly repairs mostly, due to age of vehicle. Lee Schuster,my service advisor for many years, took g Came in for an oil change and found I needed some costly repairs mostly, due to age of vehicle. Lee Schuster,my service advisor for many years, took great care of me (as he always does). He thoroughly explained the repairs, and I know he will only recommend repairs that are needed. It is so nice to have someone you can trust. I keep driving from Lewisville to Richardson for all my service because of Lee, and there is another Toyota dealership within 8 blocks of my house. Everyone at your dealership is friendly and knowledgeable. Toyota of Richardson is great. More

Rodent-Chewed Wires Repaired Toyota or Richardson quickly repaired my two-year old Camry’s wires that were chewed by rodents—and did a great job. And got recommendation on what to Toyota or Richardson quickly repaired my two-year old Camry’s wires that were chewed by rodents—and did a great job. And got recommendation on what to do to help keep rodents from getting in the engine again. More