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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,322 Reviews

1,322 Reviews of Toyota of Richardson - Service Center

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May 16, 2019

Great service experience I have been using the Toyota of Richardson service department for over 20 years and they have always been great. Never had a bad experience there. More

by Silver swan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
May 20, 2019 -

Toyota of Richardson responded

Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

May 14, 2019

Very Professional and Courteous Toyota of Richardson Service Department is very professional while at the same time they are courteous and honest. On a number of occassions, I have More

by Supercharged Tacoma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Merriman, Brad Clark
May 16, 2019 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager

May 13, 2019

Amazing here Been here 2wise, prefational, caring, clean and polite I like the way they are treating coustmers, They do good care of you and your car, thank y More

by AHMADYMOHAMMADRAFI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Bostley, Derick Heckel, Matt Bryan, Matt Grier, Spencer Michie, John Guzman , Jason Jones , Kyle Herd, Stacy Summers, Vien Nguyen
May 14, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience Ahmady. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager

May 10, 2019

Long time customer Lee did good job explaining service needed. Would help to have more than one shuttle driver. Had to wait nearly one hour for shuttle to return to serv More

by JN74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2019 -

Toyota of Richardson responded

Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager

May 10, 2019

Great Help me saving money as less as i need. Response as soon as possible. The food and drink are delicious and the waiting room is cosy. More

by Thainguyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Grogean, Alex Biddle, Sean Russell, Miguel Alvarez, Adam Flores
May 13, 2019 -

Toyota of Richardson responded

Thank you, Thainguyen! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. – Jonathan Glasscock, Customer Loyalty Manager

May 10, 2019

Professional and efficient service Professional, fast well organized, and efficient service advisors and service center. Knowledgeable advisors. Very professional shuttle service, i More

by EWC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noel - Mgr, Scott Michael, Thomas , Sean Russell
May 13, 2019 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager

May 10, 2019

My advisor Jeff Harris was very helpful The staff was very friendly, professional the dealership was clean. The only problem the waiting room was extremely cold most people had too Waite on More

by jenningsy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Harris
May 13, 2019 -

Toyota of Richardson responded

Hey there, Jenningsy, We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we’re sorry that your service visit took longer than expected. We are very sorry for this and would love to make things right. Please contact me, Jonathan Glasscock, at jglasscock@toyotaofrichardson.com

May 09, 2019

Perfect I really feel satisfied when using the service here. They work very professionally, extremely friendly and help me whenever I go there. I appreciate More

by Thi Nguyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Thai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Holloman, Bob Bostley, Derick Heckel, Matt Bryan, Jason Jones , Naresh Lulla, Jeff Grettner, Hugo Cantarero, Adrian Gomez
Jun 24, 2019 -

Toyota of Richardson responded

Hi, Thi. We appreciate you taking the time to write a review. Here at Toyota of Richardson, we are dedicated to providing excellent customer service. Thank You for allowing us to serve you. Jonathan Glasscock

May 08, 2019

Friendly, Thorough, Competent! Scott was my sales person . He told me exactly what his team was going to do to make my 2009 Camry Perform more efficiently! I had bought new tires, More

by McMillan, Lou
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Michael was the gentleman that helped me! All I have written is about him.
May 09, 2019 -

Toyota of Richardson responded

Thank you for the kind words McMillan! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager

May 06, 2019

Consistently Great Service I bought my first new car from Totota of Richardson last year. Since then, I’ve used their excellent service center, and I always have a positive expe More

by Alex W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Michael
May 09, 2019 -

Toyota of Richardson responded

Thank you for the kind words Alex! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager

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