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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,277 Reviews
Call Service Center (972) 201-9228

1,277 Reviews of Toyota of Richardson - Service Center

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November 12, 2024

Really like my service advisor Beth Anne! Very competent and I respect her service opinions. More

by gbillingsley77
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Anne
Report | Print
Nov 13, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that Beth Anne has earned your trust and provided you with great service. We truly appreciate your feedback and are glad to have her on our team. We look forward to serving you again in the future!

November 12, 2024

Brandon in a great service advisor and always comments what is happening while thinking outside the box to solve issues More

by PeterAmyLippert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Nov 13, 2024 -

Toyota of Richardson responded

Thank you for the great feedback! We're so glad to hear that Brandon has been able to provide you with excellent service and a creative approach to solving any issues. We truly appreciate your trust in him and look forward to continuing to assist you in the future!

November 10, 2024

To be clear, I have not purchased a vehicle at Toyota of Richardson. I have only used the service center because of a new Toyota Tundra Platinum iForce hybrid I leased a couple of years ago. I have purchase More

by dfpacheco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Albiso; Benito Nejera
Report | Print
Nov 12, 2024 -

Toyota of Richardson responded

Thank you so much for sharing your experience with our service center! We’re delighted to hear that our team’s professionalism, clear communication, and courtesy have made a positive impact on your visits. We’re committed to providing exceptional service for all of our guests, and feedback like yours lets us know we’re on the right track. We also appreciate your comments on our waiting area, and we’ll take this into account as we continue working to improve our facilities. We look forward to continuing to support your Tundra and any future service needs. Thank you for choosing us!

November 09, 2024

Great customer service from the team all the way through . My service was complete without any problems. Thank you for great service More

by ronald.coats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Toyota of Richardson responded

We’re so pleased to hear about your positive experience! Our team is dedicated to providing seamless and reliable service from start to finish, and we're glad everything went smoothly for you. Thank you for your kind words, and we look forward to continuing to provide you with great service in the future!

November 09, 2024

The best dealership in Dallas . Nice waiting rooms includes coffee and many other necessity products. More

by Muhammad bhatti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Nov 11, 2024 -

Toyota of Richardson responded

Thank you for the fantastic review! We're thrilled to hear that you had a great experience with us. We strive to make every visit comfortable and convenient, and we're glad our waiting area and amenities helped make your time with us enjoyable. We look forward to welcoming you back soon!

November 08, 2024

First time visit to the dealership and had a good service experience with the advisor Brandon. He was knowledgeable and helpful. More

by kimball.r.anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Nov 11, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience with us! We're so glad to hear that your first visit was a positive one and that Brandon provided knowledgeable and helpful service. We’re committed to ensuring every visit is a great one, and we’re happy Brandon made a positive impact. We look forward to welcoming you back in the future!

November 08, 2024

Easy and Harris took great care of me and my vehicle once it came over from the body shop to reconnect the electrical issue. Great communication. More

by Capstone
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easy and Harris
Report | Print
Nov 11, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that Harris took great care of you and your vehicle and that the communication was top-notch. We truly appreciate your feedback and are pleased to know that everything went smoothly. If you need anything else, don't hesitate to reach out. We look forward to serving you again!

November 06, 2024

I have bought cars from Toyota of Richardson and have always used the service department. Wouldn't go anywhere else. More

by wolcotteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Toyota of Richardson responded

Thank you so much for your continued trust! We're thrilled to hear you've had great experiences with both our sales and service departments. We truly value your loyalty and look forward to serving you for many years to come. If you ever need anything, don't hesitate to reach out!

November 03, 2024

The dealership is great great manchanics, fast service respectful employees.I would recommend this dealership. More

by sky769251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Toyota of Richardson responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our mechanics and found our service to be fast and respectful. Your recommendation means a lot to us, and we look forward to serving you again in the future!

November 02, 2024

Excellent customer service, comfortable and nice waiting area. location is very convenient. It has a shuttle service if customers needed. More

by eleonor68
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Najera
Report | Print
Nov 05, 2024 -

Toyota of Richardson responded

Thank you for your wonderful review! We’re so glad to hear that you enjoyed our excellent customer service and found our waiting area comfortable. It’s great to know that our convenient location and shuttle service added to your experience. We strive to make every visit as pleasant as possible, and your feedback is greatly appreciated. We look forward to welcoming you back!

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