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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,274 Reviews
Call Service Center (972) 201-9228

1,273 Reviews of Toyota of Richardson - Service Center

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January 06, 2025

I have been extremely satisfied with the service I have received from Toyota of Richardson. The entire team have been very professional and forthright in handling my Tundra's maintenance needs. More

by dfpacheco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kelley
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January 06, 2025

I have purchased 5 vehicles from Toyota of Richardson. Sales staff is friendly and the service department is top notch. More

by larry.proffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 04, 2025

Great service, easy to schedule and was happy with my car when I got it back. More

by Mmeyam
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 03, 2025

It is my preferred dealer because they have very friendly, trained staff, you feel at home. More

by luissoto06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito najera
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Jan 07, 2025 -

Toyota of Richardson responded

Thank you for your wonderful review! We’re thrilled to hear that you consider us your preferred dealer and that our friendly and trained staff have made you feel at home. Your comfort and satisfaction are our top priorities, and it means a lot to us to receive such positive feedback. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to continuing to serve you!

January 03, 2025

Good people at your car deals Toyota of Richardson ! ! They take good car of us. Thank for your help !!!! More

by Phuoc.thai8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aron
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January 02, 2025

I had an amazing experience at Toyota of Richardson. The staff was incredibly professional, friendly, and attentive. They went above and beyond to ensure all my questions were answered and that I was co More

by mirasadur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Toyota of Richardson responded

Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience. Our team is dedicated to providing professional, friendly, and attentive service, and it’s fantastic to know that we exceeded your expectations. Your recommendation means a great deal to us, and we appreciate your kind words about our staff. We strive to ensure that all our customers feel valued and informed throughout their experience. Thank you for choosing Toyota of Richardson, and we look forward to serving you again in the future! If you have any further questions or needs, please don’t hesitate to reach out.

January 01, 2025

I trust Brandon in the service department. That’s why I continue to bring my car into Toyota of Richardson. More

by Heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Phillips
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Jan 02, 2025 -

Toyota of Richardson responded

It's great to hear that Brandon has earned your trust and that you continue to choose Toyota of Richardson for your car's needs. We truly appreciate your loyalty and are happy to have Brandon on our team to provide excellent service!

December 31, 2024

Provide professional and efficient services. They have very nice waiting areas. I highly recommend Toyota of Richardson service center More

by Kelly Yeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harris
Report | Print
Jan 02, 2025 -

Toyota of Richardson responded

Thank you for sharing your positive experience! We’re glad to hear that you found our service professional and efficient, and that you enjoyed our waiting areas. We truly appreciate your recommendation and look forward to serving you again at Toyota of Richardson!

December 31, 2024

Lee Shuster is an excellent service manager and has been my svc mgr for over 20 years. He has the experience and skill of knowing his customers and their needs and offers required solutions as well as optio More

by slickchick_texas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Toyota of Richardson responded

Thank you so much for your heartfelt review! We are thrilled to hear about your long-standing relationship with Lee as your service manager over the past 20 years. Lee’s dedication to understanding his customers and providing tailored solutions is a testament to his professionalism and commitment to exceptional service. It’s wonderful to know that he has consistently met your needs and earned your trust throughout the years. Your loyalty and support mean a lot to us, and we are grateful to have someone as skilled and attentive as Lee on our team. We look forward to continuing to serve you for many more years to come! Thank you again for sharing your experience!

December 30, 2024

Megan service writer provided excellent service, explained everything to me clearly, showing what I would owe, More

by Brent.Liebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Report | Print
Dec 31, 2024 -

Toyota of Richardson responded

We're thrilled to hear that Megan provided excellent service and took the time to explain everything clearly. We always strive to keep our customers informed and ensure a smooth experience. We appreciate your trust in us and look forward to assisting you again in the future!

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