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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,272 Reviews
Call Service Center (972) 201-9228

1,272 Reviews of Toyota of Richardson - Service Center

Sort by
January 04, 2025

Great service, easy to schedule and was happy with my car when I got it back. More

by Mmeyam
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 03, 2025

It is my preferred dealer because they have very friendly, trained staff, you feel at home. More

by luissoto06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito najera
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January 03, 2025

Good people at your car deals Toyota of Richardson ! ! They take good car of us. Thank for your help !!!! More

by Phuoc.thai8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aron
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January 02, 2025

Very rude black lady that works at the front desk. Rolls her eyes if you ask a question. They stole my tire caps too. More

by Sandhya Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Schuster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
1.0
This rating includes all reviews, with more weight given to recent reviews.
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January 02, 2025

I had an amazing experience at Toyota of Richardson. The staff was incredibly professional, friendly, and attentive. They went above and beyond to ensure all my questions were answered and that I was co More

by mirasadur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 01, 2025

I trust Brandon in the service department. That’s why I continue to bring my car into Toyota of Richardson. More

by Heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Phillips
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Jan 02, 2025 -

Toyota of Richardson responded

It's great to hear that Brandon has earned your trust and that you continue to choose Toyota of Richardson for your car's needs. We truly appreciate your loyalty and are happy to have Brandon on our team to provide excellent service!

December 31, 2024

Lee Shuster is an excellent service manager and has been my svc mgr for over 20 years. He has the experience and skill of knowing his customers and their needs and offers required solutions as well as optio More

by slickchick_texas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 31, 2024

Provide professional and efficient services. They have very nice waiting areas. I highly recommend Toyota of Richardson service center More

by Kelly Yeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harris
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Jan 02, 2025 -

Toyota of Richardson responded

Thank you for sharing your positive experience! We’re glad to hear that you found our service professional and efficient, and that you enjoyed our waiting areas. We truly appreciate your recommendation and look forward to serving you again at Toyota of Richardson!

December 30, 2024

Megan service writer provided excellent service, explained everything to me clearly, showing what I would owe, More

by Brent.Liebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
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Dec 31, 2024 -

Toyota of Richardson responded

We're thrilled to hear that Megan provided excellent service and took the time to explain everything clearly. We always strive to keep our customers informed and ensure a smooth experience. We appreciate your trust in us and look forward to assisting you again in the future!

December 29, 2024

I always get exceptional customer service from all the team members at Toyota of Richardson. It’s a pleasure doing business with them! I had picked up a nail in one of my tires and they worked me in the More

by Jangirardeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason and Megan
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Dec 30, 2024 -

Toyota of Richardson responded

We're thrilled to hear that you consistently receive exceptional customer service from our team at Toyota of Richardson. It's great to know that we were able to quickly assist you with the tire repair and wheel alignment. We truly appreciate your loyalty and are always here to provide you with the same great service every time. Thank you for choosing us, and we look forward to continuing to serve you in the future!

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