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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,321 Reviews
Call Service Center (972) 201-9228

1,321 Reviews of Toyota of Richardson - Service Center

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February 02, 2025

Courteous staff who provided great advice. Nice ambience to wait and work while the car is getting serviced. More

by arman_saleh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
4.0
This rating includes all reviews, with more weight given to recent reviews.
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February 02, 2025

I have had 3 Tundras and they have done a great job servicing them. Their service advisors have always been knowledgeable. More

by john.e.caperton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Toyota of Richardson responded

Thank you for your continued trust in our service team! We're thrilled to hear that you've had a great experience with us while servicing your Tundras. Our service advisors work hard to provide knowledgeable and reliable support, and we’re glad they've met your expectations. We look forward to continuing to take care of your vehicles in the future!

February 01, 2025

Very polite staff at making and changing appointments and promptly response on status updates of maintenance. More

by ewong333
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Phillips
Report | Print
Feb 03, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We're glad to hear that our staff was polite and efficient in making and changing your appointments, as well as providing timely updates on your vehicle's maintenance. We strive to keep our customers informed and ensure a smooth experience, and we're happy we were able to meet your expectations!

February 01, 2025

My service technician was very helpful and gave me all the information I needed to make a decision on which vehicle services to get. More

by ks.rockwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Feb 03, 2025 -

Toyota of Richardson responded

Thank you for your positive feedback! We're glad to hear that your service technician was helpful and provided you with the information needed to make informed decisions about your vehicle. We always strive to provide excellent service, and it's great to know that we met your expectations. We appreciate your business!

February 01, 2025

Very good service, Beth was terrific service agent for me. Very impressed with Toyota and it’s personnel! More

by James g helm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth
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Feb 03, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're thrilled to hear that Beth provided excellent service and that you were impressed with both Toyota and our team. We truly appreciate your feedback and look forward to assisting you again in the future!

February 01, 2025

Marco was so nice and informative! He made the process very easy and quick for us More

by doubleupwdoubleg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Arenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco Villa
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Feb 03, 2025 -

Toyota of Richardson responded

Thank you for the fantastic 5-star review! We're so glad to hear that Marco made your experience smooth and efficient. It's great that he was able to provide the information you needed and make the process easy for you. We truly appreciate your kind words and look forward to assisting you again in the future!

February 01, 2025

Erwin was very professional, polite and patient. He guided me through what services I was required to do considering the mileage on the car. I've been there a few times and he was the first person t More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erwin Semien
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Feb 03, 2025 -

Toyota of Richardson responded

Thank you so much for your kind words! We're thrilled to hear that Erwin provided such great service and was able to guide you through your options with patience and understanding. It's wonderful to know that he made a positive impact on your experience. We’ll make sure to pass along your feedback, and we hope to see you again soon with Erwin assisting you!

January 31, 2025

Everything was great I appreciate the fast and responsive service would highly recommend Toyota of Richardson More

by Nguyenharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Toyota of Richardson responded

Thank you for your great review! We’re thrilled to hear that you had a fast and responsive service experience with us. Your recommendation means a lot to us, and we’re glad to have earned your trust. If you need anything in the future, don’t hesitate to reach out to us. We look forward to serving you again!

January 31, 2025

Toyota of Richardson always does a great job and I really appreciate their partnership! Special thanks to Brandon who helped me last time I was in! More

by sp_corleone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Feb 03, 2025 -

Toyota of Richardson responded

Thank you for your wonderful review! We’re so glad to hear that we continue to meet your expectations, and we appreciate your trust in us. Special thanks to Brandon for assisting you during your last visit — we’ll be sure to pass along your kind words. If you need anything in the future, don’t hesitate to reach out to us. We look forward to serving you again!

January 31, 2025

Appreciate the availability and ease of scheduling. They have a great staff, always reliable and transparent with their services. Aaron was my service advisor during my most recent visit. He is very pr More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Cox
Report | Print
Feb 03, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We’re so glad to hear that Aaron provided excellent service and made your experience easy and transparent. We take pride in having a reliable and professional team, and it’s great to know that Aaron lived up to those standards. We appreciate your trust and look forward to assisting you again in the future!

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