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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,429 Reviews
Call Service Center (972) 201-9228

1,429 Reviews of Toyota of Richardson - Service Center

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May 19, 2025

I always receive excellent customer service from Toyota of Richardson. They truly cater to their customers in every way! I have never been disappointed and always recommend them to friends and family More

by Jangirardeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Anthony Bacon
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May 18, 2025

My normal service advisor was off that day. I met with Mitch Burgdorf. Fine human being. Got me in and out in no time. More

by michael_mckay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Toyota of Richardson responded

Thank you for your thoughtful review, Michael. We’re pleased to hear that Mitch was able to provide you with efficient service during your visit. Our team is dedicated to ensuring that every customer has a positive experience, and it’s great to know that we met your expectations. We appreciate your support!

May 16, 2025

The service adviser at the service department was friendly and professional. Explanations were clear and expected service was performed exactly as described. More

by Fillister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kelley
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May 19, 2025 -

Toyota of Richardson responded

Thank you, Fillister, for your wonderful review! We are delighted to hear that you had a positive experience with our service department. Our team strives to provide friendly and professional service, and it’s great to know that our explanations and the service performed met your expectations. We appreciate your feedback and look forward to serving you again in the future!

May 13, 2025

The dealership is very efficient and clean. The staff is also very polite and the service advisor with whom I work, Patrick, listens well and works to resolve issues. More

by jstevens53ok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kelley
Report | Print
May 14, 2025 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We are thrilled to hear that you found our service department to be efficient and clean, and that our staff, particularly Patrick, provided you with attentive service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to serving you again!

May 09, 2025

Brandon Phillips is an excellent service advisor. He always goes above and beyond. If you show up at your appointed time everything goes like clockwork. Been a customer since 2009. More

by michael_mckay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Phillips
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May 12, 2025 -

Toyota of Richardson responded

Thank you for the wonderful review! We’re so glad to hear that Brandon Phillips consistently goes above and beyond to provide you with excellent service. It’s great to know that your visits have been smooth and efficient, and we truly appreciate your loyalty as a customer since 2009. We’ll be sure to pass along your compliments to Brandon and look forward to continuing to serve you in the future!

May 09, 2025

You Are the Best at Town Team! ,,I feel so satisfied with Yours Job!,,Thank You! More

by Mila
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All saling and service Team is best at Town
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May 12, 2025 -

Toyota of Richardson responded

Thank you so much for your kind words and enthusiastic support! We're thrilled to hear that you felt satisfied with the service you received from our team. Providing an exceptional experience is always our goal, and it means a lot to know we delivered that for you. We truly appreciate your feedback and look forward to welcoming you back again in the future!

May 12, 2025 -

Mila responded

The Best Professional Team at Town!-any department is the Best at Town!

May 08, 2025

Casey, my service technician was the BOMB! He was fast, efficient, communicated well, and shared details of the work done so that I could understand and make plans for future service. Thank More

by goofyleen80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Report | Print
May 09, 2025 -

Toyota of Richardson responded

Thank you for the fantastic feedback! We're so glad to hear that Casey provided you with such a positive service experience. It's great that he was able to communicate effectively and help you plan for future service needs. We truly appreciate your kind words and are thrilled to know you had such a smooth and informative visit!

May 06, 2025

Service at this dealership is a 5 provided you get the right advisor. The rating is gave is because of how lackluster the facility is. The age of the building shows especiallyon the walls. It would be nic More

by adcamacho_22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Bacon
Report | Print
May 07, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We’re glad to hear that your service experience was positive and that our team provided you with excellent support. We also appreciate you bringing up the condition of our facility. We understand that a comfortable and inviting environment is important, and your comments about the building's appearance are valued as we work on improvements. We’d love to discuss your experience further and learn how we can make your next visit even better. Please reach out to Maria Arenas at marenas@vtaig.com so we can explore ways to improve your overall experience.

May 06, 2025

I rated the series department a 5, but the custom service cashier a 2 because she was not friendly and no customer care etiquette. More

by faaitiitisatoa4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Toyota of Richardson responded

Thank you for sharing your feedback! We’re glad to hear that your experience with our service department was positive and met your expectations. However, we’re sorry to hear about your less-than-ideal interaction with the customer service cashier. Providing excellent service to every customer is our priority, and we will certainly address your concerns to ensure that all team members maintain a welcoming and professional attitude. We truly appreciate your input and hope to provide an even better experience for you next time.

May 03, 2025

Beth Ann did a great job getting parts, getting payment approval from my Geico repair policy, communicating, and the work was quality. More

by steverichemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Ann
Report | Print
May 06, 2025 -

Toyota of Richardson responded

Thank you for the great feedback! We're thrilled to hear that Beth Ann provided excellent support throughout your repair process—from coordinating parts and securing payment approval to keeping you well-informed along the way. It’s also great to know the work met your expectations for quality. We’ll be sure to pass along your kind words to her and the team!

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