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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,907 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,907 reviews

July 09, 2026

The service advisor was very kind and helpful. Good service. Staff members are professionals. Highly recommended. More

by Jorfrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Anne Rose
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Jul 13, 2026 -

Toyota of Richardson responded

We are grateful to hear that your visit went so well. Knowing that our service advisor made a positive impression and that our team's professionalism stood out to you means a great deal to us. Thank you for the kind words and the recommendation. We look forward to serving you again.

July 08, 2026

I had a great experience with Gersson Alvarenga. He helped me get an oil change and it was a smooth process! More

by Rheenasheriff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gersson Alvarenga
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Jul 13, 2026 -

Toyota of Richardson responded

Thank you for taking the time to share your experience with us! We are glad to hear that Gersson provided you with attentive, helpful service and made your oil change visit a smooth one. We will be sure to pass along your kind words, and we look forward to seeing you again for your next service visit!

July 06, 2026

The provider I have is excellent his name is Stephen I told him my truck is commercial and I wanna as soon as possible you guys can take care of it he said I will try to get you before one hour but the jo More

by Safelane24.7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen holmes
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Jul 10, 2026 -

Toyota of Richardson responded

We are delighted to hear about your experience with Stephen and the team! It is wonderful to know that your time was respected and that the work on your commercial truck was completed even faster than promised. We will be sure to pass along your kind words to Stephen and the rest of the service team. Thank you for trusting us with your vehicle, and we look forward to serving you again whenever you need us.

June 30, 2026

Very attentive to their customers and the level of communication is perfect for me. I appreciate the service team. More

by Mike A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2026 -

Toyota of Richardson responded

We are excited to hear that our service team made such a positive impression on you, Mike! Attentive care and clear communication are things we genuinely strive for, so knowing that those efforts resonated with you means a great deal to us. We look forward to continuing to provide you with the same level of service each time you visit.

June 28, 2026

Easy to schedule for the service, waiting time not too long , free car wash is the plus More

by bao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2026 -

Toyota of Richardson responded

We sincerely value you taking the time to share your experience with us. It is wonderful to hear that scheduling your service was easy and that the wait time was manageable. We always aim to make every visit as smooth and convenient as possible, and the complimentary car wash is one of the little ways we enjoy adding value to your time with us. We look forward to welcoming you back for your next service visit!

June 27, 2026

All the personnel was very attentive and caring about helping me out to the best of their capabilities and availability. More

by chuu24
Recommend Dealer
Yes
Employees Worked With
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2026 -

Toyota of Richardson responded

We are delighted to hear that our team made such a positive impression during your visit. Knowing that our staff went above and beyond to be attentive and genuinely helpful means a great deal to us. We look forward to continuing to provide you with that same level of care whenever you need us.

June 26, 2026

Lee. is one of the best service managers I’ve always had. He’s always timely with his information and keeping me well advised in advance toof any repairs t More

by Wshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2026 -

Toyota of Richardson responded

We are elated to hear about your experience with Lee! It is genuinely wonderful to know that his proactive communication and commitment to keeping you informed have made such a meaningful difference. Having a service advisor who takes the time to prepare you well in advance reflects the kind of attentive, trustworthy service we strive to provide. We will be sure to pass along your kind words — thank you for taking the time to share this with us.

June 26, 2026

-5. Had an appointment at 7 am for first service and oil change. Got there 6:55 am. After complaining multiple times I finally got my Truck back at 2:30 More

by 93_timers.raster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Schuster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2026 -

Toyota of Richardson responded

Your feedback is invaluable to us, and we understand your frustration. Your time matters, and we recognize that an experience like this falls far short of what we strive to provide. We would welcome the opportunity to learn more about what happened and to discuss your experience further. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss this further.

June 23, 2026

We have bought our cars and had them serviced ar Toyota of Richardson for the last 20 years, at least. We love working with Lee Schuster on maintenance and repairs. He provides great recommendations, witho More

by kathimcgregor54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2026 -

Toyota of Richardson responded

We are grateful for your incredibly kind words and for your loyalty over the past 20 years! It truly means a great deal to know that you have trusted us with both your vehicle purchases and ongoing service needs for such a long time. Hearing that your experience has consistently met your expectations is exactly what we strive for. It is wonderful to know that Lee has been such a reliable and trustworthy resource for you throughout the years. Honest, straightforward guidance without unnecessary upselling is something we genuinely value, and we are glad that has come through in every visit. We look forward to continuing to serve you for many more years to come!

June 23, 2026

Lee is great and was a timely communicator and friendly member of your team and my car smells good and I like the new tires, they are Yokohama! More

by danielmagnuson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2026 -

Toyota of Richardson responded

We are glad to hear that your recent visit left such a positive impression! It is wonderful to know that Lee provided friendly and timely communication throughout your experience — that is exactly the level of service we strive to deliver for every customer. We are also thrilled that you are enjoying your new tires and that your car is feeling fresh. Your feedback means a great deal to us, and we look forward to welcoming you back the next time you need anything!

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