Toyota of Redlands

Initially, I contacted Redlands Toyota to inquire on a used Lexus SUV that they were offering for a great price. I hesitated emailing the dealership quite honestly because I didn't want to be hassled with used Lexus SUV that they were offering for a great price. I hesitated emailing the dealership quite honestly because I didn't want to be hassled with sales calls, however, because of the great price of the vehicle I decided to email for information. During the last several months, I have been negotiating a home loan modification, which has resulted in my credit rating negatively being affected for the first time. I had considered trading in my Chevy Tahoe in effort to downsize, and lower my monthly costs, but assumed my credit rating would prevent that. When Caroline contacted me shortly after I sent my email, it was the beginnng of a very different car buying experience. My sales rep Caroline was extremely professional, charismatic, knowledgeable, and immediately began working on getting me pre-approved for financing. I appreciated Caroline's reassuring nature as we discussed my current credit situation, and I felt a lot less embarrassed as we discussed my situation. The vehicle I was interested in had been sold, and the interest rate for used vehicles was higher than I expected, so Caroline suggested looking at new Toyota vehicles. I have owned three Toyotas in the past, and they have been awesome cars, so I was definitely open to looking at new Toyotas. Caroline showed me cars that fit my needs and budget, and was very patient with my endless questions. She took the time to show me the differences in the models that I was interested in, and the features that were important to me. Choosing the Camry SE, was an easy choice because it is a fabulous car, but usually the paperwork part of the process is long and tedious, but for the first time, purchasing a vehicle from a dealership was fast, and stress-free! The finance manager Gil was also extremely professional, knowledgeable, patient, kind, and really took his time to answer all my questions, and didn't try to pressure me into purchasing anything more than I wanted to. I absolutely would refer my family and friends to Redlands Toyota for their stellar customer service and an outstanding car buying experience! More

This was a very positive experience. Caroline was a pleasure to work with. She was courteouse and professional. I felt as if she genuinely cared about me and did her best to get me what I wanted. Th pleasure to work with. She was courteouse and professional. I felt as if she genuinely cared about me and did her best to get me what I wanted. There were no surprises. She truly couldn't have done more to make me feel comfortable with the experience. I hope she still works there when I am ready for my next purchase! More

You once again won back my business. I was looking for a used car and you got me a deal on a new car I could not turn away. used car and you got me a deal on a new car I could not turn away. More

Friendly, polite and willing to work with me. He was very patient in synchronizing the Bluetooth with my phone. He made sure the car was clean! very patient in synchronizing the Bluetooth with my phone. He made sure the car was clean! More

Very courteous,professional,knowleable, blew me away how quick we were done,will definetly recomend,was not diappointed in the price or the trade-in value,lots of inventory to choose from, feel this is the quick we were done,will definetly recomend,was not diappointed in the price or the trade-in value,lots of inventory to choose from, feel this is the best reliable car on this planet. More

I was looking elsewhere to purchase a new vehicle because in 2004, I did not have a good experience at Toyota of Redlands. After having been approved for an auto loan with 4.75% interest, I started being mo in 2004, I did not have a good experience at Toyota of Redlands. After having been approved for an auto loan with 4.75% interest, I started being more active in my search for a dealership. Before being approved for the loan, though, I emailed Toyota of Redlands and since then Caroline Amaya kept on communicating with me either by phone or email. She left a number of messages on the phone and emailed me several times. I wasn't annoyed at all because I was impressed with her persistence and friendliness. By the sound of her voice both in the phone and email, she was very sincere in helping me. In fact, I shceduled two appointments with her and did not show up twice because my husband did not feel like buying in the afternoon. Anyway, on January 7, I was hesitant to look for her because I did not show up in our previous appointments. I'm so happy though that when Larry (I think) asked me if I had spoken with someone already, I said I spoke with Caroline, and he directed us to her office. It was the best decision I made that day! Caroline is top of the line as a person and as someone who helps people buy cars. Honestly, I don't trust car sales people because of my past experiences which includes Spreen Honda. I knew Caoline would be the same. I was wrong. She made sure my husband and I got the car and deal that I wanted. She made us feel that we were the most important people in the world. She even made sure that my children were comfortable, and asked if they wanted something to drink and even offered a muffin. I love the white Corolla that Caroline helped me and my husband purchase. I honestly think it's the best car purchase I've made in my whole life; after purchasing 7 cars, I can finally say to myself, that it was an excellent deal! Caroline had everything to do with it. I was my same old self when I was purchasing, but she gave me confidence that I did not have to settle for anything less than what I really would like to purchase - that she would help me buy what I wanted. She helped me reach a decision with regard to choosing the best among my choices by explaining clearly why the white Corolla would be the best. Cndy Godina was friendly and helpful too. We were at Toyota of Redlands for more than two hours but it was not a painful wait because they made sure we were comfortable (and like I already said, including our children). Thank you Caroline for being such a blessing to our family. Every time I drive the Corolla, I'll remember your kindness and sincerity. May God bless you and your loved ones. Thank you too, Cindy. Derek and I are both Math teachers, so we both believe in your Math skills - you have it. Otherwise, you wouldn't have been able to explain as clearly as you did to us. The numbers you were crunching and presenting - that's an application of Algebra. That's why your daughter is good in Math. She got your innate Math brains. Thank you agian for all your help. I look forward to seeing Caroline in a few years after I pay off my CRV. I would like to purchase a Prius through her help. Derek and Honey Purchased a 2006 Corolla on 1/7/12 More