Toyota of Redlands

My mom's 2005 Toyota Corolla has been stalling since April 2nd. They replaced the recall part and it continued to stall, they argued over it being the recall part and then replaced the catalytic convert April 2nd. They replaced the recall part and it continued to stall, they argued over it being the recall part and then replaced the catalytic converter charging my mom labor of $800, the car did it again, they then tried to brush her off and she fought back and they replaced the recall part again, and now it has done it again and this time the light stayed on and they asked her to drive the car back to the dealer, even with the risk of death.injury to herself and others. She refused they finally towed it. Then, Toyota of Redlands claimed that a plastic bag was found in the fuel tank. They have claimed that the car will not stall again. I am suspicious however I hope they are correct or they will have some explaining to do about where this plastic bag came from. However, even if this is the case they refuse to release the 3 codes that came up this time and will not refund the $$ for all the repairs they did that did not resolve the issue, reason being that the computer told them these other things were the issue so protocal is to fix them. We met with Paul Smith, General Manager at Toyota of Redlands today July 17th. I was very pleased with the results. My suspicions have been laid to rest regarding the origin of the plastic bag now that we have more understanding of how it could have gotten into the fuel pump. Although how it actually got there is still a mystery. Toyota of Redlands refunded my mom for things that did not solve the initial problem and assured her that if it does happen again they will be there for her and I believe them. My mom and I will retunr in the future and really appreciate management getting involved and meeting with us to bring some closure to this issue. More

I first got in contact with your dealership through your website at http://toyotaofredlands.com. It looks like the site is current and is well maintained. Once I submitted my request for more information website at http://toyotaofredlands.com. It looks like the site is current and is well maintained. Once I submitted my request for more information I received an email reply from Dyana Mace almost immediately. She followed up with a call the next day and we scheduled a time for me to check out the Tacoma I had an eye on. The car was waiting for me to test drive when I got there. Caroline Amaya helped me out from there and was very knowledgeable about the technical aspects of the vehicle. She was very professional, courteous, friendly and efficient. It was honestly a joy to work with her through each stage of the process. Janelle Hall finished up with the financing. She was also extremely helpful in making me understand which options were in my best interest and those which weren't. Overall one of the best auto buying experiences I've had. More

We bought a 2012 prius v package 5 loaded every option available ,jason ho worked with us ,they beat longo toyota internet prices by 500 dollars and the interest rate was better than the credit union 1.9 available ,jason ho worked with us ,they beat longo toyota internet prices by 500 dollars and the interest rate was better than the credit union 1.9 percent for 60 months ,i would recommend to anyone buying a new toyota this dealership,also there extended warranty if purchased and not used ,you get all your money back in writing ,thats a great deal,we drove 1 hour and 15 minutes to get this car and it was worth it,no haggling on price and smooth transaction on paperwork,also dealership is one of the nicest i have been to very comfortable, lookout longo toyota!!! More

I spoke with so many dealerships and sales representatives looking for the ideal pre-owned minivan for our family and ended up driving for over an hour to purchase our car from Toyota of Redla representatives looking for the ideal pre-owned minivan for our family and ended up driving for over an hour to purchase our car from Toyota of Redlands because of the honest, straight-forward no-nonsense approach of their internet sales department. I went to another dealership and spent hours filling out paperwork and being given the run-around, only to find out they were not going to give us the deal they promised over the phone. As a mother of young children, I did not have the time or energy for this sort of debacle. Toyota of Redlands not only cut me the deal I needed but emailed it to me in writing. They streamlined the paperwork in preparation for my arrival and everything went as smoothly and efficiently as possible. The facilities were pleasant and the employees kind and professional. I only wish we lived closer! More

I went specifically to this dealership after reading the reviews of all of the dealerships in my area... And I used the Costco Auto Program. As the other reviews stated, Caroline was very professional, fr reviews of all of the dealerships in my area... And I used the Costco Auto Program. As the other reviews stated, Caroline was very professional, friendly, and best of all, straightforward. There was no xx when it came to what I was looking for, the price, and my financing options. She was attentive and listened to my needs, did not try to pressure me, but provided full detail of inventory that best suited my description. She did not pretend that it was exactly what I needed but let me decide that... She was quick and efficient... The fastest car buying experience of my life.... Beyond that, .... If you have ever purchased a new car before, you would know what I mean when I say that one would typically not care to remember the dreaded final meeting with the finance manager... However, "Toi" was equally professional and a joy to work with. There was no xx, and she made sure that I understood the options that I had selected and presented a few options that she ought I might be interested in without any pressure ... The paper signing process was quick and painless... And very, very clear and to the point... .... The entire experience was pleasant and painless... Make sure you call Caroline and ask to work with Toi for your financing ... I am positive that you will be writing a good review shortly thereafter..... More

we where very pleased with carolines service she did everything to get us a car .we didnt have the best credit but toyota of redlands would not let us leave without makeing sure we left with thw car and everything to get us a car .we didnt have the best credit but toyota of redlands would not let us leave without makeing sure we left with thw car and the terms we wanted . they even came to our home to pick up trade in witch was wonderful we are very pleased and would most defenitly recomend toyota of redlands to all our friends and family. More

Smooth transaction. Helpful staff. All paperwork completed in a timely manner. Great price for 2011 Prius. For a treat El Burrito located nearby. Try the Garbage Burrito. completed in a timely manner. Great price for 2011 Prius. For a treat El Burrito located nearby. Try the Garbage Burrito. More

Caroline is friendly and professional in working with her customers. At least, this is what my wife and I think, after our experience in buying a new Prius Three. Alan and Barb Flory customers. At least, this is what my wife and I think, after our experience in buying a new Prius Three. Alan and Barb Flory More

I am disappointed with my experience at Toyota of Redlands and with my salesperson Caroline Amaya. I was quoted a price of $29,900 for a new Toyota that she said she had saved for me. It had the opti Redlands and with my salesperson Caroline Amaya. I was quoted a price of $29,900 for a new Toyota that she said she had saved for me. It had the options that I wanted and was the color of my choice. She also offered me $300 off that price also. What happened was that that car wasn't available and then I was offered another car which was more expensive with options I will never use like XM radio and a tilting sunroof. I felt like I was lied to as to the availability of the car I first chose then was baited into buying another car which had more options and was more expensive. Also, I bought the car and I stored it in my garage for 2 weeks and the first time I drove it it had a flat. I thought that the tire should have been covered since the car really had not been driven since I bought it. More