Toyota of Pullman

Leasing through this dealership was the most unpleasant car purchase I have ever experienced. I came in to Pullman Toyota to purchase a Corolla that was advertised on their web site for around $16,700 a car purchase I have ever experienced. I came in to Pullman Toyota to purchase a Corolla that was advertised on their web site for around $16,700 as the "Straight to the Point Price." My salesman was great, I loved the car, and the price was competitive. I have excellent credit. But when I sat down to negotiate a lease, everything changed. All of a sudden the price of the car jumped to more than $18,000! There was no negotiation, it was strictly "take it or leave it." I was shown a tiny yellow printout with a bunch of cryptic abbreviations I could barely read. No one explained any abbreviations to me (except my payment amount) unless I pressed for information. When I pressed, I found that more than $1000 in charges for "Gap" and "body undercoating" were added on automatically, with no explanation. If I had not asked questions, I would have automatically been charged for these "recommended items." They finally eliminated gap when my wife and I were ready to walk out. I paid for body undercoating after the salesman convinced us it was important in a lease. I have since found out that gap insurance IS important, and body undercoating is totally worthless. They advised me wrong on both items. The final lease contract showed the vehicle at an "agreed upon price" of $18,835. More than full MSRP! The whole discussion process was bizarre. With every question, my salesman had to keep making long trips up front to some mysterious group at the front desk who would call his name over the loudspeaker, but never talked with me directly. Very awkward and uncomfortable. Simple, no frills commute cars are hard to find, so I went ahead and accepted the car. In retrospect I should have walked out. The finance guy who closed our transaction seemed to be in a hurry. He gave little explanation of what we were paying or why. Just "sign here, sign here..." When I got home, I noticed our PO Box number was missing and called back to give him the information so that our documents would arrive correctly. His response was an annoyed "did you tell your salesman that?" (Yes, I watched him put it in the system) , and after a pause, a reluctant "Yeah, I'll take care of it..." I guess he did, I never heard back. He didn't even seem to remember us coming in that afternoon. I e-mailed the General Manager, Greg Coleman, with my concerns and questions. He never responded. My salesman did do a follow-up call and apologized for the bad experience. The fact that the General Manager can't be bothered to respond to a concerned customer tells me their priorities are not about customer satisfaction. More