Toyota of Plano

the service is always superb and I feel they can be trusted. The time available to get service is convenient. I am able to work with the same service representative. trusted. The time available to get service is convenient. I am able to work with the same service representative. More

Vehicle ready when promissed. Friendy and corteous. I was expalined what the problem was, cause and what was needed to fix it. Problem was resolved. Oh! I forgot: It costed what they said it would cost so no expalined what the problem was, cause and what was needed to fix it. Problem was resolved. Oh! I forgot: It costed what they said it would cost so no surprises. More

Experience was great. This was the first time I actually enjoyed the "buying" experience. I received a great price on my new vehicle as well as a very fair price on my trade. My salesperson (Halit) went o enjoyed the "buying" experience. I received a great price on my new vehicle as well as a very fair price on my trade. My salesperson (Halit) went out of his way to make this an enjoyable experience. I returned a few days later to have an alarm installed. That too was a pleasant experience. Wide screen TV's in the waiting area, as well as coffee and snacks. I can't say enough about Toyota of Plano. They are great. If you are in the market for a new car, shop there first.....you will not be disappointed. More

The service rep as well as the greeter were prompt and professional. For the work I was having done, it was obvious that my interests and satisfaction were their primary concern. professional. For the work I was having done, it was obvious that my interests and satisfaction were their primary concern. More

I have been a customer of Carlos since he began with TOP. He is so accommodating that when I was in the market for a new car, I eventually landed at TOP. When I purchased my Toyota Corolla 2 years ago, it He is so accommodating that when I was in the market for a new car, I eventually landed at TOP. When I purchased my Toyota Corolla 2 years ago, it was the smoothest buying experience I have had. I told them my criteria and they immediately told me if they could meet them. No hassle. I received the 2 year maintiance agreement and have been going every 5,000 miles for my oil change and tire rotation and have been very satisfied with that experience as well. Each time an issue has come up, it has been resolved. I LOVE the free car wash!! I have recommended Toyota of Plano to my friends and family. More

I honestly have nothing good to say. I bought a Used 2009 Volvo S40. They first low-balled me on my trade-in value (pretty typical though), kept me at the dealership for 4+ hours (again, typical I know), the Volvo S40. They first low-balled me on my trade-in value (pretty typical though), kept me at the dealership for 4+ hours (again, typical I know), then once I was about to sign for the car, I double and triple checked that there were more than 1 key for the car. I was told yes, multiple times. And what do you know? There was only one key for the car. I was, however, told that I could contact the previous owner, and get the second key myself. I didn't know that was the customer's job. They had no date when the oil was changed, and they claimed they had changed it, which I found out later was incorrect. They weren't able to calculate the taxes for my purchase correctly, and claimed I owed them $500 more dollars AFTER the contract was signed. I contacted my attorney promptly, and was told I did not owe the dealership anything. Now, it's been two plus months after I bought the car, and I still somehow don't have my tag because the dealership has taken a month to get my VIN Inspection to an 'outside titling company,' which was supposed to send all the information to my nearest Tag Agency for prompt delivery of my tag and title. I found out today that my information was sent to Durant, Oklahoma. I live in Oklahoma City. I am not a rocket scientist (however, I have a degree in Geography) but, I would say that isn't my closet Tag Agency. You should probably avoid Toyota of Plano More

I bought my Toyota Avalon from this dealer last year. All of the people I dealt with in the pr-owned dept. were very nice and the experience was very good. I have been to the service department three times a of the people I dealt with in the pr-owned dept. were very nice and the experience was very good. I have been to the service department three times and recieved wonderful service each time. I highly recomend this dealership. Fred Williams More

From the moment I drove up until we picked the car up the next day we were met by friendly people anxious to help us and get us on our way. We received a call not long after we left telling us exactly wha next day we were met by friendly people anxious to help us and get us on our way. We received a call not long after we left telling us exactly what the problem was with the car and how long it would take to fix and the amount. We were very surprised that the car was ready so quickly and it was exactly the price quoted. We never had to stand around and wait for anything. Excellent service and friendly. More

I took my car in for repairs early in the morning. The complimentary shuttle was great getting me to work on time and taking me back in the afternoon to pick up the car. I was informed of the necessary complimentary shuttle was great getting me to work on time and taking me back in the afternoon to pick up the car. I was informed of the necessary repairs and given the options of whether or not to do them. No push or pressure. They were truly concerned about resolving the symptoms I gave. Their quoted prices were accurate in the bill. Yes, I may be able to get it done cheaper elsewhere, but not in the same time frame. The work was finished by 1 pm and I got my car back the same day. Excellent! Oh, and they noticed I had a safety recall on my front door bolts and fixed that also. More

I have used Toyota of Plano for many years having bought four Toyota Camry's in the past. The service staff are courteous, prompt in keeping you informed of the status of your vehicle during service, honest four Toyota Camry's in the past. The service staff are courteous, prompt in keeping you informed of the status of your vehicle during service, honest, and provide a comfortable waiting room with tasty refreshments.:) More