Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Plano
Plano, TX
5,379 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 5,379 reviews
July 13, 2013
I had a very bad experience because of the service advisor I was stuck with. I came in on 7-11 at 3pm, service advisor john whitmire asked me to come back in the morning because they were slammed. I advisor I was stuck with. I came in on 7-11 at 3pm, service advisor john whitmire asked me to come back in the morning because they were slammed. I said okay, came back on 7-12 at 7am. I brought my toyota camry in for a diagnostic on why it has engine ping. The service advisor said that customers don't know whats wrong with their vehicles and wanted to know what it sounded like and where it was coming from. I said it sounds like rattling coming from the crankcase that happens when on the throttle and under a load, and that I knew for a fact it was engine ping because premium gas an octane boost eliminates the problem and another shop told me it had pre-ignition and to use better gas. He would not listen to me, insinuated that I did not know what I was talking about and generally tried to make me feel stupid. It sounds like a BB party under the hood and he said he did not hear anything when driving the car around the parking lot. He refused to note pre-ignition so the mechanic looked for a Dash rattle. I did not bring the car in for that. I never even heard a dash rattle and if it did I wouldn't care, i would care about the ping thats causing damage to my engine. The whole trip was worthless and wasted and I didn't even get the issue looked at, they looked at the dash. I paid for a diagnostic on pre-igniton and the service advisor screwed everything up and wouldn't take responsibility for not listening to me, took me to the mechanic and tried to pin it on the mechaninc then tried to convince me that using premium gas instead of regular would make it run better and it was a good thing. Ok, its not a good thing when a car is designed to run on regular but has ping on regular. The mechanic gave me a theory on why it might have ping and a quote for the induction service. Thats all well and good but I didn't pay for speculation, i paid to have them look at the issue and find out forsure what is going on. Then, someone stole the cash that was in my closed cupholder. 4 dollars in ones. Someone in the chian of custody stole money out of my car. Its ridiculous! I saved my money up for a disgnostic and repairs from the dealership because they are supposed to know best and they screwed me over and treated me like I was stupid and then took it further and stole hidden money from my vehicle. I built a 66 chevy, I am not car stupid and I resent this whole experience. More
by hollowayj86
July 12, 2013
As alway Toyota of Plano will alway be an outlet I will for ever recommend to family, friends and others their service, their approach to customer and their professionalism is wonderful, any time, any day for ever recommend to family, friends and others their service, their approach to customer and their professionalism is wonderful, any time, any day they will be recommended thanks More
by Linda Hakim
Employees Worked With
John Fulgoni & Faz Imam, Faz Imam, John Fulgoni
July 09, 2013
Karen Schlatter was a pleasure to work with. She was friendly, helpful, knowledgeable, and patient. I make an internet inquiry and received a quick call back from Karen. When I went in to meet with he friendly, helpful, knowledgeable, and patient. I make an internet inquiry and received a quick call back from Karen. When I went in to meet with her, she happily spent as much time with me as I needed and was encouraging without being a "pushy car salesperson". I would recommend her without hesitation. More
by agarrz
Employees Worked With
Karen Schlatterer
July 08, 2013
GREAT SERVICE from first entering the dealership to leaving - Have purchased from this dealership before and returned for the same great experience - would recommend to everyone looking for great servi leaving - Have purchased from this dealership before and returned for the same great experience - would recommend to everyone looking for great service and a great selection of vehicles.... More
by rameesue
Employees Worked With
Faz Imam
July 08, 2013
I bought a 2008 Camry from the dealership. The overall experience was good and involved a minimal amount of stress. I didn't feel as pushed or wheel-and-dealed as I have at other dealerships. The salesman experience was good and involved a minimal amount of stress. I didn't feel as pushed or wheel-and-dealed as I have at other dealerships. The salesman, Jacoub, was very knowledgeable, honest, helpful, and friendly. He wanted the best option for me, and worked very hard to get that for me. He was very serious about his work, but at the same time joked around. He was an interesting, genuine person to work with. The car itself was pretty used, and was priced a little high for the value I thought it had. Jacoub was willing to work with the price as much as possible, but still seemed to be pricey for the amount of problems the car already had. Jacoub threw in a set of floor mats at the end, which was much appreciated. Overall, I am a very happy customer! More
by jhaschke
Employees Worked With
Jacoub Oueini
July 07, 2013
We purchased a 2013 Toyota Highlander (for me) and appreciated the genuine warmth and respect that was demonstrated throughout our entire experience at the dealership. Our sales representative, Woody appreciated the genuine warmth and respect that was demonstrated throughout our entire experience at the dealership. Our sales representative, Woody Woodard went out of his way to answer all of our questions as we test drove and evaluated our top choices. We appreciated his demeanor throughout our experience. He was engaged, informative and not pushy. Everyone throughout theentire dealership and that we encountered was friendly, helpful and focused on customer satisfaction. Negotiating our deal with Woody and Ray Bellamine (the New Car Sales Manager) was a win-win situation and made me excited to be a new Toyota owner and a customer of this dealership. My husband has been a customer here since he bought a Prius 5 years ago and the recent remodel and expansion offers many benefits and amenities for customers that bring their vehicles in for service. I have been a Honda owner and advocate for over 30 years and a long time customer of another local dealership for 26 of those 30, so this is a major transition for me. Thank you Toyota of Plano for making this a fun, rewarding and hassle-free experience! More
by moxielittleb
Employees Worked With
Ray Bellamine
July 06, 2013
Karen was fantastic! She was very kind and helpful. She helped us get exactly what we wanted and helped us decide what would be best. When we are needing to get another car we will be calling her first! helped us get exactly what we wanted and helped us decide what would be best. When we are needing to get another car we will be calling her first! More
by Bkissam
Employees Worked With
Karen Schlatterer
July 05, 2013
I've purchased many cars over the years, and this was one of the best experiences I've had to date. Tariq was very professional, and accommodating. Even when negotiating the price, he always smiled and w one of the best experiences I've had to date. Tariq was very professional, and accommodating. Even when negotiating the price, he always smiled and was pleasant. Adel was also a pro. He was the best finance guy I've ever dealt with at a dealer. I'd highly recommend both of these men to anyone buying a car! More
by Toyofan1958
July 03, 2013
This was a great car buying experience. Mark Miller was outstanding and I would highly recommend him. He was very honest, professional and helped deliver an overall good purchase experience. outstanding and I would highly recommend him. He was very honest, professional and helped deliver an overall good purchase experience. More
by Treeves
Employees Worked With
Mark Miller
July 02, 2013
Sal is a very good and patience seller. Even though it was his first time doing a lease he did a very good job on answering our questions. I really recommend Sal! was his first time doing a lease he did a very good job on answering our questions. I really recommend Sal! More
by rico22
Employees Worked With
Sal Rodriguez
