Toyota of Plano
Plano, TX
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I have gotten 4-5 cars from Herouy - always a pleasure to deal with. Since Herouy was promoted into the Finance Manager position, Sean handled the sales this time. Sean was very thorough and professional - deal with. Since Herouy was promoted into the Finance Manager position, Sean handled the sales this time. Sean was very thorough and professional - and very pleasant to work with -- and Herouy was right there to make sure everything was taken care of and that I got the best deal they could offer. Employees like Herouy and Sean are the reason I go to Toyota of Plano instead of any of the other dealerships in town. More
Mirza met with us on two different occaisions, once to test drive cars and the second time to purchase. He was helpful, knowledgeable and friendly. Mirza went above and beyond, answering all of our questi test drive cars and the second time to purchase. He was helpful, knowledgeable and friendly. Mirza went above and beyond, answering all of our questions, showing us what our options were without being pushy. The service we received reminded us exactly why we continue to be a Toyota family and purchase our vehicles from Toyota of Plano. Always a great experience. Thanks again. More
Hi, My experience with Toyota Plano was SUPERB, the Hi, My experience with Toyota Plano was SUPERB, the way they guided me and then finally helped me in getting my new vehicle was absolutely very pro Hi, My experience with Toyota Plano was SUPERB, the way they guided me and then finally helped me in getting my new vehicle was absolutely very professional. While selecting vehicle, during test drive, price negotiation and finally during documentation, at each & every step I was breifed by their Subject Matter Experts in a tremendous fashion. Even after the purchase I am getting their emails which contain valuable information and beneficial tips, I would strongly recommend to deal with Toyota Plano if you are out in getting your dream car, they will help in making your dream come true. More
We purchased a 2014 Scion TC at Toyota of Plano. The service we received from this dealership was outstanding and our sales person Michael Collins did an exceptional job. Everybody knows how difficult i service we received from this dealership was outstanding and our sales person Michael Collins did an exceptional job. Everybody knows how difficult is to make the decision to purchase a vehicle specially with the normal sales pressure that comes with it. Michael Collins made it very easy for us with no pressure at all. He was very up front, helpful and knowledgeable. We are glad we purchased our Scion TC at Toyota of Plano. More
Worked with Sal Rodriguez when looking at a 2012 Acura TL. He was very friendly and helpful in my car search. He did everything he could to negotiate a deal that would satisfy both of our needs and even TL. He was very friendly and helpful in my car search. He did everything he could to negotiate a deal that would satisfy both of our needs and even went back and forth with his sales manager a few times after I left the dealership. It appeared that the sales consultant, Sal, was at the whim of the sales manager for price negotiations. I did get a fair trade in offer as it was comparable to a few other dealersihps. In terms of negotiating sales price, they came off a little greedy. THe car was advertised and marked at $25,999 and they were only willing to go down a couple hundred bucks. After leaving the dealership they proceeded to mark up the car. It appears that when they saw they could sell the car quickly, even at a price they could make money at, they preferred to hold out. Sal was very helpful going back and forth over the next few days seeing if other offers would work as I evaluated other cars. At the end of the day I purchased the car because it was the only option with the exterior and interior colors I was wanting and was willing to pay a couple grand for. The day I made my mind up, I called Sal if they would honor their original offer. They did, despite marking the price up, and Sal came up on his day away from the office to close the deal. He was really great to work with. For financing I worked with Sam. This was typical auto finance experience. They tried to offer their financing but didn't offer to beat my rate, pushed insurance and warranty plans, etc. He was not too pushy though and was respectful when I declined. This part of my experience met my expectations. More
This is my 3rd new purchase from Toyota of Plano. I always feel I have been treated well there. Both John and Jeremy bent over backwards to make sure I was happy. always feel I have been treated well there. Both John and Jeremy bent over backwards to make sure I was happy. More
The experience has been great. The customer service was very good. Anwar was helpful in finding us our dream vehicle. He went extra mile to make sure that we got the best deal and our best suited vehicle. very good. Anwar was helpful in finding us our dream vehicle. He went extra mile to make sure that we got the best deal and our best suited vehicle. More
Sam was very friendly and helpful--responded to our many questions. He went over the top to ensure that we saw and tested the vehicle that best fit our desires, particularly in regard to key options that we questions. He went over the top to ensure that we saw and tested the vehicle that best fit our desires, particularly in regard to key options that were important to me. He presented the information, but did not push up into an immediate sale. After the sale, he did everything possible to speed up the delivery of our vehicle, even though the detail department apparently was swamped. He asked me to come back within a few days to go over any issues that I might have with setting up the electronics and navigation. This was my second purchase from Toyota of Plano and I will go there first again in the event of a future purchase. Del Deterling More
Alie is the best. Very friendly, courteous and knowledgeable about the car. Not at all "pushy". He continued to work with his manager until I got the deal that I wanted. A great experience. knowledgeable about the car. Not at all "pushy". He continued to work with his manager until I got the deal that I wanted. A great experience. More
I made a connection with Toyota of Plano and Matt Hashem through USAA insurance and the internet. He was one of the only dealers that gave me a price in the beginning and after speaking to Matt on the phone through USAA insurance and the internet. He was one of the only dealers that gave me a price in the beginning and after speaking to Matt on the phone I knew that he was someone that I wanted to see. I had no intent on purchasing a new car that day and I had intended to check out three other Toyota dealers and a Honda dealership to shop all prices. I have to say that shopping for a new car is not one of my favorite things to do, way too many aggressive sales people that have their own agenda and are often not very honest and act like a great white shark in a sea full of chum circling for the kill. When I arrived at Toyota of Plano there was none of that and after speaking to Matt I could tell that he was very knowledgeable about his product but he really seemed that he was willing to help me get a fair price on a vehicle that was what I wanted and needed. Matt listened to what the customer said and was there to fulfill what I wanted, not a sales quota or what he was loaded up in inventory. Matt has a great personality, easy going, no pressure and very professional manner. I was in music retail for thirty years and I would have hired him for my store on the spot, Stellar salesman. He helped me find the right car and that was the only car that I drove. I had purchased a Sienna many years ago, so I was fairly familiar with the product, but Matt blew me away with all of the new options and accessories and he got me all rebates and discounts that we had ever discussed. I actually had very nice time at this dealership and my car buying experience went from very negative to great! I had very positive meetings with Faz, Herouy, and John and even got to meet the Sales Manager ,Ray, all very personable and helpful. Thank you, Tommy Nuckols More