Toyota of Plano

Ethan greeted me in the parking lot as any new non-luxury car lot would. He was very friendly and we quickly test drove the car and then began the negotiating. This is when things started going south. He w car lot would. He was very friendly and we quickly test drove the car and then began the negotiating. This is when things started going south. He was working with two other people. So he would swoop by and give me the pencil and then off to take care of other clients. You could tell he was a high volume salesperson. We finalized the deal and I was very well taken care of by Brett in finance. The next part of the deal was absolutely horrible. This being my first EV I had lots of questions. I was referred to YouTube to get directions on how to do things with an EV rather than him even trying to inform me. He did try and pair my car to Toyota connect but some other customer had done so in a test drive so he did give me the number to Toyota connect to get them removed. This was the most helpful thing he did in the delivery. After Toyota got the other person removed I had to reset the technology and then had trouble pairing my phone. I text him asking for help or for someone at the dealer that could help and he text back its my phone and did not offer any help. I sent two emails to the GSM about this and he never responded. I discovered on Friday of last week that the dealership had not sent the check to pay off my trade. So I stopped by today to talk to the GSM about this. I explained what had happened and to be honest he did not seem to care about how Ethan delivered the car. When I asked about why the check had not been mailed to Infiniti, this is when things got heated. I told him this should have been done. He kicked me out of his office and told me he didn't have time for this when I told him I would be contacting Toyota corporate. He told me to not threaten him like this and that I was being passive aggressive. More

The staff is always friendly and informative, they have always taken care of my maintenance needs. always taken care of my maintenance needs. More

Horrible to say the least. Made an appointment to look at a car and of course when I arrive confusion from the beginning. It's always great when the car dosent start after wait Made an appointment to look at a car and of course when I arrive confusion from the beginning. It's always great when the car dosent start after waiting for 20 min after a half hour ride with tolls , traffic! And how bout when you ask to see the manager and the salesperson says ok and starts talking to new customers! But the best is how my review on Google was read, addressed by mgmt.and contact would be made regarding this matter. Lol still waiting so don't waste your time, money and patience with this half A dealership. More

probably my best experience with Phillip as my consultant for camera issue on 4Runner along with advising on any/all maintenance issues. He was beyond helpful, professional and knowledgeable...I'd never let for camera issue on 4Runner along with advising on any/all maintenance issues. He was beyond helpful, professional and knowledgeable...I'd never let this guy go or promote him fast. More

Very good service department, they have a quality staff and work fast with full review of my auto and work fast with full review of my auto More

Marco did help me he was very helpful but previous adviser Ken didn't help me atall I was their at 345 pm and I call before I drive 40 min once I get there he didn't help me he was kept saying I have adviser Ken didn't help me atall I was their at 345 pm and I call before I drive 40 min once I get there he didn't help me he was kept saying I have to come back 7 am due to Thanksgiving eve they are closing 5 pm I ask him I work until 3 pm any other advise or what I need to do he kept giving me 1 advise I have to be there 7 am I went online made appointment for Friday 330 pm Marco diagnosis and told me I have come back I advise him I work can I come 12 pm he said it's fine I went Monday 12 pm I was done by 4 pm great service More

Once again, what an amazing experience bringing my truck to Toyota of Plano. Carlos Murillo my trusted service advisor once again excelled on courtesy, expertise and overall communication and service. I bou to Toyota of Plano. Carlos Murillo my trusted service advisor once again excelled on courtesy, expertise and overall communication and service. I bought my truck on September of 2009 and since then I only do my service at the Toyota service department. This was my 29th service as my Tacoma needed 145,000 service. This time my service was more expensive than usual given that on top of oil change, tire rotation and filter change, my truck needed a new battery, spark plugs and a repair on the suspension arm for an estimate of close to $3000, and yet I didn't felt as I was getting robbed because I trust Carlos and his expertise and advise. The relationship and trust I have with win can't be bought and I would not bring my car anywhere else. Thank you all so much More

Ken and his team got my vehicle in and serviced in an hour as promised. hour as promised. More

Excellent customer service and very reasonable price for their services. I highly recommend this dealership for all your car repairs. their services. I highly recommend this dealership for all your car repairs. More

Great customer service and communication with customers. I will be back for service and my next purchase in the future. I will be back for service and my next purchase in the future. More