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Toyota of Plano
Plano, TX
5,364 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,364 reviews
June 18, 2016
Great expierence I called before I went in to make sure the car I wanted was there and I was put in contact with Sama, who did a wonderful job of making me feel relaxe I called before I went in to make sure the car I wanted was there and I was put in contact with Sama, who did a wonderful job of making me feel relaxed at ease. Once there I had a great test drive with the car I wanted and a few others just to make sure I was on the right track. All in all it was an easy and stress fee process and I'm very happy with my purchase. More
by Deravon
Employees Worked With
Sama Hawileh
June 18, 2016
Great service Judy is my service advisor and always takes great car of my car. She gets it done. She understands that everyone is short on time and she makes things Judy is my service advisor and always takes great car of my car. She gets it done. She understands that everyone is short on time and she makes things painless. Thanks Judy More
by JR
Employees Worked With
Judy Deems
June 17, 2016
Bought a Lemon Toyota has run in my family for several years, I suppose it’s safe to say, the purchase of a Toyota vehicle, is much like a family tradition. Since I Toyota has run in my family for several years, I suppose it’s safe to say, the purchase of a Toyota vehicle, is much like a family tradition. Since I myself was able to drive, I’ve driven nothing but Toyota/Lexus vehicles. My father has only ever driven Toyota Sequoias and my mother has owned 6 Toyota vehicles and is currently driving her 3rd Lexus. I think it’s safe to say that my family is loyal to Toyota, as their vehicles have provided safety and reliability. I currently drive a 2014 Avalon. I bought my car in September of 2014 with 14,000 miles. I thought I was getting a great deal, as this is considered one of Toyota’s Luxury vehicles. To my disappointment, in the summer of 2015, several issues arose. The trim around the radio and cup holders began to flake. I live in Texas. The summers here are hot, so I decided to crack my windows to prevent the car from overheating. Unfortunately, when I returned, I was stunned to see the leather had bubbled up. Less than a year from purchasing this vehicle, the leather is severely cracked. This is not okay. I took my vehicle to the dealership to get the trimming and leather seat fixed, only for your employees to tell me that this was my fault, in which they accused me of spilling a drink and that’s why the leather seat was ruined. A month later the radio started turning off inconveniently. I took time out of my day and my job, to take this car to the dealership. I was told they needed to update the software and that was the reason it wasn’t working properly. After having waited for four hours, I was told I need to make another appointment, because they had to order a new radio and were unable to perform the updates. This is unacceptable. After having brought my car back into the dealership to have the radio replaced and the software updated, currently to this day, I still have the same issue with the radio. Along with the continuous problems with my radio, two of the buttons on the driver side door, fell off and have stopped working. I contacted Travis at one of your dealerships, left 4 messages and after 2 months of attempting to contact, he finally calls me back. I made another appointment, for the radio and buttons, took time out of my day and my job and after having waited three hours I was told they had already replaced the radio and there was nothing they could do. I got my vehicle back, only to find they didn’t replace or fix the buttons on the driver door. Again this is unacceptable. What happened to customer service, because there was none at this location? I’d love to keep the purchasing of Toyota vehicles in my family, as a tradition. Although if Toyota cannot give me a reasonable explanation and or solution as to why my 2014 Avalon- Luxury Vehicle has had this many issues and why the issues have not been fixed, I can promise that my family will no longer contribute business to Toyota. More
by Sarah Bunten
Employees Worked With
Travis Watters
June 17, 2016
Great experience Kash was so helpful and very knowledgeable. He was able to get me the exact vehicle I wanted. I would definitely recommend him to others. Kash was so helpful and very knowledgeable. He was able to get me the exact vehicle I wanted. I would definitely recommend him to others. More
by Tracy
Employees Worked With
Kash Zaman
June 17, 2016
Ben Saha The Man! Hello guys, I worked With Ben and Max, both pretty good guys to work with helped me get the deal I was looking for and, made it the right, So that Hello guys, I worked With Ben and Max, both pretty good guys to work with helped me get the deal I was looking for and, made it the right, So that I could go home smiling!! By the way, Ben went out of his way to help me close the deal, called his senior sales, called his manager, called his GM, called Japan to make it right. Those guys are amazing people to work with and deserve a raise for having to deal with complicated customers just like me. I wish you all the best of luck! More
by Grinoworld
Employees Worked With
Max Hassanzadeh, Ben Saha
June 17, 2016
great In my experience in purchasing my new 2016 camry, I am pleased to say that Mr. ethan sabahi provided outstanding customer service. This is the first v In my experience in purchasing my new 2016 camry, I am pleased to say that Mr. ethan sabahi provided outstanding customer service. This is the first vehicle I've purchased from Toyota plano due to Mr.sabahi painless and professional customer service. I will definitely refer a friend or colleague to this dealership to be taken care of by Mr. sabahi Thanks you again! More
by alireza
Employees Worked With
Ethan Sabahi
June 17, 2016
Service Maintenance I was very happy with the the service personnel during my last scheduled visit. Your mechanics found an unusual problem that would have created an eve I was very happy with the the service personnel during my last scheduled visit. Your mechanics found an unusual problem that would have created an even bigger and more expensive issue down the road. Travis Watters, my service provider, did a wonderful job of keeping me informed of all issues and plans of action. I was very pleased with my experience. More
by segovia
Employees Worked With
Competent and friendly cashier., Travis Watters
June 17, 2016
Excellent service! We went on a Friday evening to test drive and thanks to Moe and his expertise we ended with a great deal on a 2016 Highlander in less than 2 hours! Mo We went on a Friday evening to test drive and thanks to Moe and his expertise we ended with a great deal on a 2016 Highlander in less than 2 hours! Moe was great to work with , very patient to all our queries and his customer service was exceptional . He also followed up to get my loan closed for my trade in car. Moe was kind and understood our budget needs as well! Will highly recommend Moe to my friends and family. More
by achamma_anush
Employees Worked With
Moe Rezaei
June 17, 2016
2016 Tacoma Max has excellent Tacoma knowledge and in knowing the inventory on hand. Made it very easy to understand all the model variations to identify what I r Max has excellent Tacoma knowledge and in knowing the inventory on hand. Made it very easy to understand all the model variations to identify what I really wanted...! More
by Dale
Employees Worked With
Max Hassanzadeh
June 17, 2016
Easy Peasy My first person of contact was Wayne Brandon. At my initial encounter with him, my car buying experience was a breeze. I was in a "sticky" situation My first person of contact was Wayne Brandon. At my initial encounter with him, my car buying experience was a breeze. I was in a "sticky" situation when I first went to Toyota of Plano. However, I told Wayne my wants/needs in relation to the car, price, and coverage and he promptly took it from there. He was extremely knowledgable and personable. He made me feel comfortable, yet excited about my purchase. I could not be happier with my experience and with my new car! I would definitely recommend friends and family to buy from Toyota of Plano (and especially from Wayne Brandon). More
by qiona01
Employees Worked With
Wayne Brandon
