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Toyota of Plano
Plano, TX
5,392 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,392 reviews
August 16, 2022
The service advisor James Woods always professional. He provided excellent customer service and hospitality. Knowledgeable of the service needed He provided excellent customer service and hospitality. Knowledgeable of the service needed More
by Rhonda
Employees Worked With
James Woods
August 13, 2022
Efficient and easy to navigate service experience. Friendly staff and quick check in process. Work was completed in a timely manner. Shuttle service was not available in the afternoon, so if dropping Friendly staff and quick check in process. Work was completed in a timely manner. Shuttle service was not available in the afternoon, so if dropping off make sure you have other arrangements for pick up. More
by Max D.
Employees Worked With
Marco
August 13, 2022
Great service every time I go. There’s times where the wait can be a little long but it makes a difference when your service representative makes you feel at ease. Simple customer There’s times where the wait can be a little long but it makes a difference when your service representative makes you feel at ease. Simple customer service goes along way and can make a long wait time seem like nothing thank you Aaron cox for your great service and amazing customer service. I will be coming again to have you take care of my vehicle. it’s the little things that count and this man did just that by utilizing the text service and calling me when my vehicle was ready thank you!! More
by sscott1757
Employees Worked With
Aaron Cox
August 05, 2022
James Steele is the sorriest manager in the Toyota industry! I submitted an online application for an available vehicle on 8/4 and through multiple calls, emails and texts (and sent all the requested industry! I submitted an online application for an available vehicle on 8/4 and through multiple calls, emails and texts (and sent all the requested photos of my trade-in) James failed to communicate to me what my trade-in offer was - stating I needed to bring it by even though I followed all the appropriate steps to receive a preliminary appraisal (and asked multiple times with no response) and failed to communicate to me that the vehicle was actually being used as a demo that his wife was driving around and wasn’t at all available. I drove 2 1/2 hours to get to this dealership on 8/5 and arrived at 5:30p.m. to purchase this vehicle as stated. When I asked to speak to him directly he was suddenly gone for the day and unavailable to speak with me! And apparently no other inventory for what I came for 2-3 months. POOR SORRY CRAPPY SERVICE FROM MR. STEELE! More
by MMelton
Employees Worked With
James Steele
July 24, 2022
Always outstanding service. Travis W. Takes great care and ensures all my service needs are handled. Very personable, easily available, and communicates updates. Travis W. Takes great care and ensures all my service needs are handled. Very personable, easily available, and communicates updates. More
by Catdgirl
Employees Worked With
Travis Watters
