Toyota of Plano

Good service, with great patience! This was our second car purchased from this dealership. Their customer service was great, the people here are very nice. Forkan, internet sales manag This was our second car purchased from this dealership. Their customer service was great, the people here are very nice. Forkan, internet sales manager here, helped me to get a very low price with great patience, I really recommend this person for you. More

Lack of accountability My wife and I, took our Toyota RAV4 in to have a transmission leak looked at. We were told that it would be $643 dollar fix which is a significant cos My wife and I, took our Toyota RAV4 in to have a transmission leak looked at. We were told that it would be $643 dollar fix which is a significant cost when you have a baby on the way. After the quoted time for the repair had past, we eventually got in contact with of our service rep Travis Watters and went to pick up our vehicle the next day. 3 miles of driving our newly "repaired" vehicle, we were having issues with the transmission not shifting out of first gear which it had not done before the "repair" so we took it back to the dealership. The new issue was that the transmission was going to have be replaced at the cost of $3200, it was at this time that Travis told us it had not be test driven as it should have been after the "repair". The only consolation given to us at this point was that they would include the $642 into the cost of the new repair or refund us the $642. After speaking with Mitch Congdon (the service director) we were told being offered the $642 was already generous on their part and that the issue was due to a pre-existing issue (one that they must have been clueless about at the time of the initial inspection of the vehicles transmission). Mitch was unwilling to provide details on how such an oversight by the mechanic would have been possible and was now stating that the post repair test drive had been completed with no notable issue (we consulted outside transmission shops and they stated that when the transmission fluid pan was dropped to have the fluid removed, there would have been noticeable signs to reveal the bigger transmission issue such as metal flakes in the fluid or other signs of degradation). The solution that Mitch and his team still leaned on was giving us our money back to get rid of us or to have us give them more money to fix the problem they created. I would highly suggest avoiding this location due to their shady dealings and lack of accountability as a business. More

IT WAS MEANT TO BE!!!!! Kash was very knowledgeable and made sure to answer every question and concern my father and I had. Especially with my dad, Kash was very patient and Kash was very knowledgeable and made sure to answer every question and concern my father and I had. Especially with my dad, Kash was very patient and polite. He didn't rush us or force us to make a quick decision. Toyota is not just know for their efficient, strong cars but their excellent customer service. I'm a very proud owner! Thank you Kash! More

My first time to buy at Toyota of Plano...Won't be my last! Brian Salm has to be one of the best "non-pressure" car salesmen that I've ever purchased a car from. I would highly recommend him to anyone looking Brian Salm has to be one of the best "non-pressure" car salesmen that I've ever purchased a car from. I would highly recommend him to anyone looking to buy a quality pre-owned car. I will definitely go back to him the next time a purchase a vehicle. Brian, thanks for making the purchase a painless experience. More

Great service! Forkan is the best car salesman I have ever dealt with. He has been always humble and trying to provide the best service as much as he can. This is th Forkan is the best car salesman I have ever dealt with. He has been always humble and trying to provide the best service as much as he can. This is the second time I purchased from this dealership and I will definitely contact Forkan again for my next Toyota. Highly recommend! More

Excellent service , great waiting area, complimentary drinks and very good service rep interface. The service was performed by appointment and I received the vehicle e , great waiting area, complimentary drinks and very good service rep interface. The service was performed by appointment and I received the vehicle earlier than expected. More

A great place to buy a Toyota We just bought a new Toyota Prius from this dealership and we are very happy with the product, the deal we received, and most importantly, the sale se We just bought a new Toyota Prius from this dealership and we are very happy with the product, the deal we received, and most importantly, the sale services provided by this nice, humble, and dedicated young man, Jay Lee. Jay guided us every step of the car buying process. From test driving to deal negotiating and all the way to handling the car to us, he displayed his professionalism through his knowledge with the product, his patience with our questions and requests, and his attitude toward providing excellent services. Thank you, Jay and thank you, Toyota of Plano. More

Toyota dealer in Plano I bought a Camry at this dealership and have had great service from them. They now tell me what to expect before work is performed and let me know if I bought a Camry at this dealership and have had great service from them. They now tell me what to expect before work is performed and let me know if there are changes to that. I trust them with my car and charging me reasonably. More

Exceptional services It was a great experience . Thanks Jay Lee. I would recommend this dealership. I bought my first Toyota Avalon here. Exllent services. Friendly sales It was a great experience . Thanks Jay Lee. I would recommend this dealership. I bought my first Toyota Avalon here. Exllent services. Friendly sales representative. More