Toyota of Plano

Awesome Deal! Just bought a 4Runner from Wayne Brandon. He is the best car salesman I have ever dealt with. We were out of state buyers and he was very forthcoming Just bought a 4Runner from Wayne Brandon. He is the best car salesman I have ever dealt with. We were out of state buyers and he was very forthcoming about the used car. It was exactly what we expected, no haggling, easy process! They even went out of their way to get us lower financing than we had secured and a platinum warranty. We walked away spending less on the vehicle than we expected and got a warranty. I will definitely buy next car from Brandon! Thanks for the great experience! More

Shane House is an exceptional employee and a great asset Shane House treated me like a very prized Buyer. He had already made changes to the car making it more in line with what I wanted including tinted wi Shane House treated me like a very prized Buyer. He had already made changes to the car making it more in line with what I wanted including tinted window and new tires. He also had the leather company redo rear seat headrests when they were less than optimal which turned out to be beautiful. He was attentive. If he said he would call, he did, he also emailed me to keep my posted as to status of car when final "punch list" items were handled. His communication skills eased any fears I might have. He also took care of small details, like show me optimal headlight setting, explaining air bags in passenger seat and replaced a shaky windshield wiper. When I made my final pick up for my new pre-owned car, it had a full tank of gas and had been washed. Toyota of Plano was recommended by a friend and I have already referred someone to your company. Whatever he is being paid, Shane deserves a raise. He certainly must be a valued employee. He made the difference in my experience. It could have been an ordeal but he was clear from the start and worked with me to get the car that best fit my parameters both in the aesthetics of the car and the economic. He said he wanted me to be happy and he accomplished his goal. Thank you for the pleasure of working with a consummate professional like Shane. More

"Great Service!" I had a good experience with get my car service at Toyota. David the service writer was very helpful, they fixed my Air bag issue with in couple of ho I had a good experience with get my car service at Toyota. David the service writer was very helpful, they fixed my Air bag issue with in couple of hours. I really appreciate their work. More

Shams is an Excellent sales person Me and my husband went there looking for a new car with no intensions of buying a car but ended up buying a New Toyota Corolla LE. The people working Me and my husband went there looking for a new car with no intensions of buying a car but ended up buying a New Toyota Corolla LE. The people working out there are amazing and so friendly and so welcoming that made me so impressed. Especially Mr. Shams whom I really deal with. He helped from starting of my purchase until handing over my first new car key .I definitely recommend to anyone who is interested in buying Toyota car, please contact Mr. Shams @Toyota of Plano to get best service and thanks Sham for all your help. More

Very good experience We came in on a Saturday (which typically are very busy)....Jorge took care of us right away (with a call ahead of time to set up an appointment time) We came in on a Saturday (which typically are very busy)....Jorge took care of us right away (with a call ahead of time to set up an appointment time). We waited for about 30 minutes to get into the Finance Office and finally Jorge came back and said (there will be a wait and you can go ahead and take the car home now and come back on Monday to finish all the paperwork).... it was great.............. More

Great experiance I told Morgan exactly what I wanted. She accommodated our every need and want. She was very informing with the staff and they were very considerate of I told Morgan exactly what I wanted. She accommodated our every need and want. She was very informing with the staff and they were very considerate of our time. It was one of the best experiences with buying a car we have had. I highly recommend Morgan and Toyota of Plano for your car buying needs. Mr. Mirza begovic was also a treat to work with and very efficient. More

Excellent customer service! I came to Toyota of Plano after getting the runaround at another dealership and was very satisfied with the service here. Kash was very knowledgeable I came to Toyota of Plano after getting the runaround at another dealership and was very satisfied with the service here. Kash was very knowledgeable and didn't try to rush me or push me into buying something i didn't want. Instead, he tried to find any vehicle that met the criteria i gave him. :) I was extremely satisfied with the friendliness and service at Toyota of Plano. Keep it up!! More

Great dealership, with great employees It was a really good experience. They answered all our questions without hesitation. Their customer service was the best out of the several dealership It was a really good experience. They answered all our questions without hesitation. Their customer service was the best out of the several dealership I have been to. More

Worst experience and quality of service Got a worst experienced, paired with poor quality of service today from this service center today 8/25/16. I have been with toyota since my first C Got a worst experienced, paired with poor quality of service today from this service center today 8/25/16. I have been with toyota since my first Corolla in 2008, my current Camry is my 4th Toyota car. I have been to service centers in three states CA / AZ / NE, never faced such an experience before. The lady in service who takes the payment showed worst attitude - pls train or replace these kind of people with bad attitude from customer facing roles. She represents Toyota in the minds of customer. I just a second back signed my credit card, the ink is still wet and i didn't even get my keys yet but she was so impatient to address my question on one of the charges. She said "you have already made payment and we have checked you out" i asked her i am still standing before you waiting for my keys, why can't you address this. The service coupon for alignment is still valid till 8/31/16 : http://www.toyotaofplano.com/service-coupon-1.htm, but no one is ready to honor it. Not honoring a promise is one thing and not treating a customer with due respect is the worst part i couldn't digest. I made an expense of $1400 in a day and she was not ready to discuss about $20 difference. Coming to the service, the car was with the service center from 9am to 6pm, service made was rack/pinon replacement and wheel alignment. The alignment is worse than before, wheel is tilting to left and shaky while driving, took it back to the center within 15mins and no one is even ready to take a look or test ride. They have asked me to come back again tomorrow. Now i have to waste my business hours during another working day for their bad job. How hard it is to do a test ride and fixing it properly before calling it job done. Am going to take this to all Toyota forums. This is a brand i adore. Feel bad people like these let it tarnish. More

40K mile service for 2013 Highlander As usual, it was a breeze to set up my appointment online at a time convenient for my schedule. When I arrived I was promptly met at entrance by a fr As usual, it was a breeze to set up my appointment online at a time convenient for my schedule. When I arrived I was promptly met at entrance by a friendly young man who took my name and quickly located my Service Associate Pam. She went over the scheduled services I had requested and have me an accurate estimate of time and cost involved. As usual, she was on target on both accounts. Highly recommend Toyota of Plano for all your service needs. More