Toyota of Plano

CS doesn't end when the sale is made I wrote a 5 star review when I first purchased car. However, I was told the car was ready to pick up but upon receiving the new car it was given to m I wrote a 5 star review when I first purchased car. However, I was told the car was ready to pick up but upon receiving the new car it was given to me dirty and Brian stated he cleaned it himself-hmmm ! I had to wait and additional 30 min. For them to semi clean it up- very frustrating. Also, I was told he would get a net for the trunk that was suppose to be it to begin with and never did and never called to see how it was going with the car. Also, said he would call as soon as plates came in and hasn't as of yet. However I received a call from someone else stating they were in and have been for two weeks😦 Customer service ended the moment I signed the financials. Disappointing ! This was my 2nd purchase from Brian and the same happened with the first car as well. Follow thru is oh so important with customer service. More

Gentle sales man, rude financial manager Great customer service. Thank you noe Perez. He helped me decide for a model a was very polite. If everybody were like him I would recomend this place Great customer service. Thank you noe Perez. He helped me decide for a model a was very polite. If everybody were like him I would recomend this place to anybody but the financial manager Francisco Perez was very rude an treated me as if he was doing me a favor. He first said my credit score was really low and give me a price according to it. Then before I walked out he said he will take a closer look and happened that I had a good credit score. He gave me a price an because I didn't like the deal, he told me why I went over there if it is not to buy a car. IF i weren't buying a toyota I wouldn't buy the car. At the end I gave him a price to buy the car, he accepted but when signing the papers he took out the gap insurance. Anyways gap insurance is too expensive in a dealer. Thus, if you go to toyota of Plano go talk with noe Perez but don't try to make a deal with Francisco. More

Best Dealership to buy and maintain The employees are freindly and trustworthy.Best Customer Service ever for a car dealership. So rare in these days. They get the job done and then som The employees are freindly and trustworthy.Best Customer Service ever for a car dealership. So rare in these days. They get the job done and then some More

Picture Perfect From start to finish my experience at Toyota of Plano wa picture perfect. Like the free car wash they always provide to the prompt, accurate, and cou From start to finish my experience at Toyota of Plano wa picture perfect. Like the free car wash they always provide to the prompt, accurate, and courteous service they always provide. I recommend them for service and as an excellent choice when considering a new purchase. More

Great customer service My service advisor Judy very quickly got me in and out for servicing my vehicle, offered to make my next visit so I didn't forget and went over the co My service advisor Judy very quickly got me in and out for servicing my vehicle, offered to make my next visit so I didn't forget and went over the condition of my vehicle in detail and was very attentive to my needs and questions! More

10,000 mile new car scheduled maintenance Very prompt and courteous service. I was in and out in less time than was scheduled. Great callback service to let me know my vehicle was ready. Very prompt and courteous service. I was in and out in less time than was scheduled. Great callback service to let me know my vehicle was ready. More

Outstanding Service and Very Friendly Overall my experience was great, they greeted me promptly and answered all the questions that I had over the cars I had pre-selected before visiting. Overall my experience was great, they greeted me promptly and answered all the questions that I had over the cars I had pre-selected before visiting. The process of inspecting them as well as post sale support was explained in great detail and I will definitely be coming back for all of my services as well as any future purchases. More

Very good customer service This is the second time I am buying car in last 2 years @ "Toyota of Plano". Kash was the one who helped for both cars.. He have be very good and help This is the second time I am buying car in last 2 years @ "Toyota of Plano". Kash was the one who helped for both cars.. He have be very good and helpful during the entire process. I think his patience is the key. I would recommend him, if anyone seeking assistance there. More

Great experience!! Friendly salesperson and warranty guru. Super easy car buying experience. I asked a specific model/options/color and I was immediately drove to the e Friendly salesperson and warranty guru. Super easy car buying experience. I asked a specific model/options/color and I was immediately drove to the exact car I was after. A quick test drive later and we made the easiest car deal of my life. It's nice to have dealers that listen to what you're after while offering some upgrade options without forcing them down your throat. Best car buying experience I have ever had. More

Went to many dealerships, but this was by far the best I'm a recent college graduate, and I just purchased my first car! Anwar was exceptional and really made the process go by so smoothly! I'm a recent college graduate, and I just purchased my first car! Anwar was exceptional and really made the process go by so smoothly! More